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Casey Honda - Service Center

Newport News, VA

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454 Reviews

454 Reviews of Casey Honda - Service Center

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April 11, 2016

Don Matol is a Great Service Advisor! Don's team (Hannah helped as well) was able to schedule me a last minute appointment for an oil change, filter change and tire rotation. They finished More

by oasis1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hannah in Service, Don Matol
Apr 11, 2016 -

Casey Honda responded

Thank you for the review! We are glad to hear that we could help you out and get your car serviced in a timely fashioned. We understand that time can be of essence for our customers so we do our best to get our service done fast and efficiently. We hope to be able to continue to service your vehicles for years to come. Thank you and have a spectacular day!

April 11, 2016

Don Matol & team are one of the best! Don Matol and his technician team has diagnosed and repaired several electrical and mechanical issues with my 2008 Odyssey over the past several years More

by cptstaffordusaf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 11, 2016 -

Casey Honda responded

Thank you for the review! We are glad to hear a loyal customers feedback because we can learn where we are doing good and where we could use some work. We are also glad that we could continue to give you an amazing service for several years. Customer satisfaction is our goal and so we put 100% of our attention to the task at hand to make sure we do right by you. Thank you for your time and we hope you have an amazing day!

April 11, 2016

Oil change Don in service is top notch he is AWESOME !!!! I came back to this dealership for service just because of how nice he is ! Thank you Don the world nee More

by Goodror
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 12, 2016 -

Casey Honda responded

Thank you for the review! We are happy to hear that we can provide you with an awesome 5 star service. We are all about customer satisfaction and do our very best to make sure everything is in tip top shape for our customers. We are also glad that our service is wonderful and that you come back to us because of it. We hope to be able to continue to give you an amazing service for years to come. Thank you for your time and have an amazing day!

April 08, 2016

Don Matal is an Exceptional Service Manager As a military family we have moved from the East coast to the West coast and Don Matol is by far the best Service Manager we have ever had the pleasur More

by Honda owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 08, 2016 -

Casey Honda responded

Thank you for the review! We appreciate your feedback because with it we can learn where we are doing good and where we an use improvement. With improvement comes better service to all our loyal customers like you. We are happy to hear that we could give you the best service possible and we hope to be able to continue to do so for years to come. Thank you for your time and have a spectacular day!

April 08, 2016

Another Great Service Experience Don is a pleasure to deal with. He is very thorough in the explanation of everything throughout the entire service process. He is very concerned abou More

by jeff5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 08, 2016 -

Casey Honda responded

Thank you for the review Jeff! We are happy to hear that our service is thorough and that we can make it enjoyable. Your feedback is always appreciated because with it we can learn and better ourselves. If you have any automotive needs in the future we are always of service. Thank you and have an amazing day!

April 07, 2016

Always a Great Experience Don Matol the process. always does an excellent job processing my cars for the required service. Don is very professional when dealing with customers. More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 07, 2016 -

Casey Honda responded

Thank you for the review Ken! We are happy to hear that we could provide you excellent service while here at Casey Honda. We understand that our customers like to be informed every step of the way so we do all we can to make sure you know what we know. Customer satisfaction is always our goal so to hear customer feedback and learn were we do good and were we can se work is always appreciated. Thank you for your time and we hope to be able to give you excellent service for years to come. We hope you have an amazing day!

April 05, 2016

Great experience Service manager Don was excellent. A previous Casey dealership advised my daughter that she needed 4 new tires. During service Don checked and advised More

by Morgan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 05, 2016 -

Casey Honda responded

Thank you for the review Morgan! We are happy that we could give you the proper information and are sorry to hear of your experience with other Caseys. We work hard to make sure our customers are always satisfied with our service. We hope this does not soil the Casey name to you and that we can continue to offer you amazing service for many years to come. Thank you for your time and we hope you have an amazing day!

April 04, 2016

Informative and short wait Ms. Stevens did an excellent job of keeping me informed on the progress of my vehicle and gave me a heads up on my Pilot's timing chain work with the More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Apr 04, 2016 -

Casey Honda responded

Thank you for the review Ken! We are aware that our customers like to be well informed with every step of the way so we do our best to make that happen. We hope to see you in the future for any of your automotive needs. Thank you and have a good day!

April 04, 2016

Great service Don Mato and the service department were excellent in processing my car service. Pleasant expedient and kept me updated on progress. A little confusio More

by Ems
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 05, 2016 -

Casey Honda responded

Thank you for the review! We are delighted to hear that we could give you an amazing purchasing experience. Customer feedback is appreciated because it lets us know what we can work on, so please do not hesitate to give us more information. Overall We are happy to hear that our service was excellent and we hope to be able to continue to give you great service for years to come. Thank you and have a good day!

April 03, 2016

First sevice visit This review is on the occasion of our first service visit. Meet the various service persons involved and felt that our needs would be met. Good experi More

by ginjim
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 04, 2016 -

Casey Honda responded

Thank you for the review! We are glad that we could make your first visit an amazing one. Customer satisfaction is our priority so we do all we can to make sure every customer leaves happy. We hope this visit is one of many, so we can give you an amazing service with each visitation. Thank you and have a good day!

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