Casey Honda

Mark made the process seamless. After I made the commitment to buy from Casey Honda, he did everything in his power to make it as easy on me as possible, even when dealing with other customers, he m commitment to buy from Casey Honda, he did everything in his power to make it as easy on me as possible, even when dealing with other customers, he made me and my wife feel like we were exclusive clients. The offer I received on my truck was exactly what I was expecting. His background set him apart. He was very informative and straight forward and made the whole experience as easy as possible. More

My husband and I have been looking for a lower-mileage Mazda MPV minivan. About a week ago I saw one online at this dealership. I called to get the history on the van (I think the person I spoke to was Rh Mazda MPV minivan. About a week ago I saw one online at this dealership. I called to get the history on the van (I think the person I spoke to was Rhonda). Some things came up and we did not act further at that time. A week later I saw that the van had been listed on Craigslist. Since it was still available we decided to go see it at that point. My husband called and spoke with Tiffany, asked her some further questions, confirmed details of warranty, etc. He spoke with her twice before we left our house that evening to view the van. We live in Great Bridge and drove an hour to this dealership in Newport News with our 4 year old son. While still on our way, we spoke to Tiffany a third time, to clarify the directions. Upon our arrival, Tiffany wanted to ask us questions about what we were looking for in a vehicle, and wanted to show us some other models. When we made it clear we first wanted to see the MPV, we were told that it was being "serviced" and indicated it would be there soon. So we sat and answered more questions about our needs/wants in a vehicle, during which it was eventually disclosed to us that the van we had driven an hour to see would not be there that evening, that the garage it was at was closed for the night. Talk about a COMPLETE lack of respect for our time. There were so many opportunities along the way to let us know that the car was not on the lot to be seen. We have no idea why a van they'd had for at least a week was suddenly in the shop in the first place, as it had already supposedly passed a rigorous inspection etc! This place was a major disappointment. More

This is our 5th Honda that we have purchased through Casey Honda. The reason is Mark Bowles:) aside from the fact that we are loyal Honda people, you can't beat the expertise and friendliness of Mark. H Casey Honda. The reason is Mark Bowles:) aside from the fact that we are loyal Honda people, you can't beat the expertise and friendliness of Mark. He is like a member of our family. He has the knowledge and the willingness to listen to our needs and wants to suggest the car we would need. We will always go to wherever Mark will be selling Hondas. Casey is very lucky to have him and we are lucky to buy cars from him. Thank you Mark for being a part of our Honda family..we will be seeing you for our next car...:) More

No I don't recommend them. They are liars. I know most car salesman are but these guys take the cake. The was supposed to fix my car I payed them to fix it only to not be able to make it home before cutti car salesman are but these guys take the cake. The was supposed to fix my car I payed them to fix it only to not be able to make it home before cutting off. Then they said they were told to do the Bare Min. Thats not what I payed them for. Sorry for them because I will never recommend anybody to go there. Now I have a car that's only worth 2,000 and owe more than double that. I was sold a Lemon. I can't stand them More

Recently my wife and I were in the market to upgrade from our 2009 Honda CRV. We searched the internet and local dealers for options on family friendly minivans. After almost 3-weeks of searching and test our 2009 Honda CRV. We searched the internet and local dealers for options on family friendly minivans. After almost 3-weeks of searching and test drives we decided on the 2012 Honda Odyessey Touring. During our search we visited a few local dealers trying to find which minivan fit us best. We decided on Casey Honda for our final purchase, based not soley on being repeat customers, but also on the sales approach and expected service we had received over the past 2 1/2 years. When we were first introduced to Mark Bowles, he immediately impressed us with his knowlegde of the Odyessey (past and present). Mark quickly tuned in to our buying style, which is very reserved and patient, as we searched to get the best deal available. Mark made himself available to us at our pace, and did not try any type of pressure sales techniques. Through out our search Mark was at the ready to provide us information. His up front price negotiations between the EX-L and Touring helped us decide on what minivan best suited our budget and lifestyle. After the sale, Mark has remained in close contact to ensure we were confortable with the vehicles technology and personal custonizations. Casey Honda, as a whole, has continued "service after the sale". We look forward their customer care as we grow into our new odyssey. More

I highly recommend this dealership. The salesman was friendly, informative, motivated, knowledgable, and thorough throughout the purchasing process. My salesman listened to me and ensured that he sold m friendly, informative, motivated, knowledgable, and thorough throughout the purchasing process. My salesman listened to me and ensured that he sold me what I wanted. He actively demonstrated his interest in making my purchase as pleasurable as possible. More

Casey Honda is a nice, brightly lit establishment with quite a few vehicles on their lot. They never seem to be busy, which is good or bad however one looks at it. I had read tons of bad reviews on this quite a few vehicles on their lot. They never seem to be busy, which is good or bad however one looks at it. I had read tons of bad reviews on this dealership, but decided to go anyway due to proximity and vehicle availability. I started my vehicle search with online research that automatically tagged numerous dealers in my area. I picked the dealer that had the Honda I wanted and started email crossflow with Mark Bowles. He quoted a price via email, however it was higher than invoice, so I was prepared to haggle. I also had a trade and wanted to see the value. I had already checked before arriving, but just wanted to see how I would be treated. Of course Mark would not budge on the price--understandable. I was also quoted a much lower price on my car than in Kelly's. Again, understandable. Here is where things got icky; and I was compelled to leave. Of course, I was given the song and dance about my car being worth a low price and the new car price not able to decrease any further. However, Mark also threw out that my car had body damage. (Oookay). I was led to the manager who gave the same song and dance...BUT, THEN he ALSO mentioned body damage--officially proven and tested by the Official BMW Buyer (some mysterious guy in a black jacket). He kept throwing out body damage to my car, AND THEN went even further to suggest I wasn't the first owner on my car. That's when my intelligence was officially insulted. My car is usually complimented by both peers and dealers that it looks brand new. It still has the new car smell...and low miles. I also understand attempting to deal and assume that the buyer knows nothing about car sales. That's fine usually they don't, everyone has to eat, right? But to insinuate that my car had been in an accident (even though the car report shows nothing and is clear), AND insinuate that I'm not the first owner of my car (when my car was custom made for me and delivered), is just hideous. Dear Casey, please do not try to say that a car has had body damage done to it during trade negotiations. Usually body damage would result in an offer of less than half of what it's worth from the dealer versus *only 6K less than it's worth* (ie, your lowball offer). THEN, don't try to offer another vehicle (mileage questionable depending on whom I'm speaking to), and all of a sudden raise the trade offer $4K. I mean, really? More

I contacted almost 30 Honda dealerships in a 125 mile radius of my home in Richmond, Virginia. Casey Honda (Mark Bowles & Pascal Jones) were the only ones who could figure a way to get the vehicle I wan radius of my home in Richmond, Virginia. Casey Honda (Mark Bowles & Pascal Jones) were the only ones who could figure a way to get the vehicle I wanted at the price I wanted. Once I arrived, I signed the paperwork, went through the warranties offered, arranged financing and had a thorough demo on the vehicle - all in 100 minutes! This was the smoothest purchase of the 10+ cars and trucks I have experienced. My hat's off to the whole organization. More

I was referred to Mark by a co-worker. Mark exceeded my expectations of the sales process even beyond what I was told to expect. My husband and I were treated in a very open, friendly manner. We did not bu expectations of the sales process even beyond what I was told to expect. My husband and I were treated in a very open, friendly manner. We did not buy immediately - we left the test drive meeting to test a different manufacturer although Mark had told us he could bring that vehicle to his dealership if we'd like. Our weeks of prior internet and Consumer Reports research on the Honda Pilot and similar vehicles matched facts and figures Mark shared with us, so we felt he was very honest and up-front and sold us the Pilot for a fair price. Mark was able to nearly complete all of the paperwork over the phone and by email, which helped save a lot of time. When we closed the sale he thoroughly went over everything we needed to know, including a tour of the dealership and service center. He was great. Yossi left us with the same positive feelings we had after working with Mark. Clear explanations, friendly, patient, and personable. We felt the choices were ours and no uncomfortable harsh forcing of the financing options. My past experiences with dealership finance offices left me feeling drained, frustrated, and angry. Not this time - Yossi will be a big part of the reason I can confidently refer my family, friends and co-workers to Casey. I would hate to tell them that Mark is great but they will have a tough time in the finance office. More

My family and I have purchased several cars from Mark at CASEY. He makes the process so quick and easy ... he provides a no-hassle experience. Awesome. CASEY. He makes the process so quick and easy ... he provides a no-hassle experience. Awesome. More