Casey Honda
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 AM
Wednesday 7:00 AM - 6:00 AM
Thursday 7:00 AM - 6:00 AM
Friday 7:00 AM - 6:00 AM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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You will not find better service on your Honda As I have stated before have been a customer of Casey Honda for 9-10 years and in particular Mr. Don Matol. He is a true professional and always goes As I have stated before have been a customer of Casey Honda for 9-10 years and in particular Mr. Don Matol. He is a true professional and always goes out of his way to satisfy his clients/customers. Not only do I consider Don my Service adviser, but also a friend who is looking out for me the customer. He is the reason we have purchased two Honda's from Casey Auto. When you find a auto repair shop you truly trust and care for you stick with them. The recent service visit was like all the previous ones, in and out as fast as they can get you through, outstanding work and pride in their work. They take ownership. Thanks again Mr. Don Matol. More
Number 3 misfire in my Honda Pilot 2010 Collette was just Awsome i was on vacation and needed service and your crew took me in on Saturday after thanksgiving .It was a misfire in the # 3 pis Collette was just Awsome i was on vacation and needed service and your crew took me in on Saturday after thanksgiving .It was a misfire in the # 3 piston the changed the plug and i was good to go . And she also informed me of the airbag recall and they fixed that too from one racer to anther Thankyou P.S i have the first round when iam back down More
Coraley was very helpful in the decision process of me purchasing the car. She showed me exactly the car I wanted and desire features. I am very happy with my buy. purchasing the car. She showed me exactly the car I wanted and desire features. I am very happy with my buy. More
Coraley was very nice and a pleasure to buy a car from! No pressure and was able to find the answers to any questions she didn't already know No pressure and was able to find the answers to any questions she didn't already know More
Great experience with John Schuszler I interacted with John Schuszler a few days ago to purchase a used Subaru Forester. He was extremely helpful. This car met the needs I had to replac I interacted with John Schuszler a few days ago to purchase a used Subaru Forester. He was extremely helpful. This car met the needs I had to replace an old vehicle and John was instrumental in locating the vehicle and helped me with my evaluation. He did a great job through the whole process. More
Quick and easy, great experience! I unexpectedly had to look for a car, due to the demand for me to have a reliable car as I'm a traveling nurse. I have been researching Honda's and de I unexpectedly had to look for a car, due to the demand for me to have a reliable car as I'm a traveling nurse. I have been researching Honda's and decided to drop by Casey to see what they could offer me. Sean greeted me upon my arrival, explained everything on detail, was also very personable during my time at the dealership. The staff was able to get pretty close to my budget, as I was initially anticipating getting a used vehicle. Were able to get me in a brand new 2019 Honda Civic and we're able to add in a few extra percs as well. Overall I had a great experience and would recommend Casey to anyone looking! More
Sean was the best!! They took me in and took great care of me!!! Sean went above and beyond, it was a great experience!! :) they told me everything would work out and the They took me in and took great care of me!!! Sean went above and beyond, it was a great experience!! :) they told me everything would work out and they were right. More
Dissatisfied Customer BE AWARE!!! Think TWICE before you purchase a vehicle HERE!!!!! CASEY HONDA provided the WORST customer service I have EVER received from a dealers BE AWARE!!! Think TWICE before you purchase a vehicle HERE!!!!! CASEY HONDA provided the WORST customer service I have EVER received from a dealership. 👎 General Mgr- Jay Malone & Service Mgr- Ken Strain tried to get over on me by not offering a LIFETIME POWERTRAIN WARRANTY on my Honda Pilot that was PROMISED on the day I purchased it. They NEVER gave me an OFFICIAL PAPER WARRANTY FROM A WARRANTY COMPANY and once Lifetime Powertrain Warranty items needed to be done, they came up with all kinds of ways to prevent paying/taking care of the service items that required attention. They ABSOLUTELY provided POOR CUSTOMER SERVICE and got over on me as a customer!! They definitely did NOT provide what was PROMISED! Casey Honda promised a LIFETIME POWERTRAIN WARRANTY, not a “LIMITED” Powertrain Warranty, but when I called to inform Jay & Ken of Lifetime Powertrain Warranty work that needed to be done on my Pilot, Jay emailed me an UNOFFICIAL “limited” Powertrain Warranty that did not have the word HONDA on it anywhere!!! Of course, he sent this unofficial warranty because it doesn’t include any of the “LIFETIME” Warranty items that need to be done on my Pilot. This is very unfortunate, but apprarently the way Casey Honda does business and is accustomed to treating its’ customers. 🙏I just pray Jay, Ken and the rest of the team are able to sleep at night knowing in their minds and hearts that this “limited” warranty is just right out wrong and NOT what was promised/owed me from the initial sale date. More
Great Service Collette was very helpful even while balancing several check ins and checkouts at once. I was very impressed with her poise, knowledge, and beautiful Collette was very helpful even while balancing several check ins and checkouts at once. I was very impressed with her poise, knowledge, and beautiful smile. More
Didn't even know what they were servicing I made an appointment for a remote start key, which I said numerous times. I get the new key and there is no remote start. When I ask about it they sa I made an appointment for a remote start key, which I said numerous times. I get the new key and there is no remote start. When I ask about it they say "I didn't know you wanted a remote start" More