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Casey Honda

Newport News, VA

4.6
744 Reviews
At Casey Honda, we offer extensive inventory of Honda cars, trucks, and SUV's, including the Honda Civic, Accord, CR-V, Pilot and Odyssey. We carry the most new Hondas on the Peninsula and we work hard to get you into the vehicle you have always wanted. That new Honda is waiting for you and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Our dealership is conveniently located just 3 miles west of the Newport News/Williamsburg Airport. We have over 500 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer our Casey Carefree Guarantee with your purchase so you know you will be covered. You can trust you and your vehicle will be taken care of at Casey Honda. Our primary concern is the satisfaction of our customers. Our online showroom was created to enhance the buying experience for each and every one of our customers. If you have any questions, please feel free to contact us or call one of our Online Team Members at 757-643-7201.
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12943 Jefferson Ave

Newport News, VA

23608

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Showing 744 reviews

December 06, 2019

You will not find better service on your Honda As I have stated before have been a customer of Casey Honda for 9-10 years and in particular Mr. Don Matol. He is a true professional and always goes More

by joemurphyaf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
December 03, 2019

Number 3 misfire in my Honda Pilot 2010 Collette was just Awsome i was on vacation and needed service and your crew took me in on Saturday after thanksgiving .It was a misfire in the # 3 pis More

by portierim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
November 26, 2019

Coraley was very helpful in the decision process of me purchasing the car. She showed me exactly the car I wanted and desire features. I am very happy with my buy. More

by Krissygarcia36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Coraley Holdahl
November 26, 2019

Coraley was very nice and a pleasure to buy a car from! No pressure and was able to find the answers to any questions she didn't already know More

by stevendoster
Recommend Dealer
Yes
Employees Worked With
Coraley Holdahl
November 07, 2019

Great experience with John Schuszler I interacted with John Schuszler a few days ago to purchase a used Subaru Forester. He was extremely helpful. This car met the needs I had to replac More

by Keith
Recommend Dealer
Yes
Employees Worked With
John Schuszler
November 03, 2019

Quick and easy, great experience! I unexpectedly had to look for a car, due to the demand for me to have a reliable car as I'm a traveling nurse. I have been researching Honda's and de More

by ATinsley
Recommend Dealer
Yes
Employees Worked With
Sean Davis
October 26, 2019

Sean was the best!! They took me in and took great care of me!!! Sean went above and beyond, it was a great experience!! :) they told me everything would work out and the More

by DevinKyle
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Davis
October 19, 2019

Dissatisfied Customer BE AWARE!!! Think TWICE before you purchase a vehicle HERE!!!!! CASEY HONDA provided the WORST customer service I have EVER received from a dealers More

by LADONNA DEAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tommy Malone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Strain
Nov 05, 2019 -

Casey Honda responded

Ms. Dean when you purchased your vehicle in 2010 we gave you an in house lifetime powertrain warranty, recently you contacted us about some repairs that needed to done and asked for a copy of the warranty, which I sent to you, you had a problem with the term LIMITED lifetime warranty. I explained that all warranties are limited ( not just automotive ) because they wont cover negligence or lack of maintenance. The warranty you have covers the lubricated parts in the engine, drive train and transmission it does not cover seals and gaskets or maintenance, ensuring you wont have any major expenses for as long as you own the vehicle, The warranty you have provides excellent coverage against any major repairs. We have done everything you have asked us to do, we have not been rude, slow to act or disrespectful. We will always honor our commitment to you. Jay Malone General Manager

September 21, 2019

Great Service Collette was very helpful even while balancing several check ins and checkouts at once. I was very impressed with her poise, knowledge, and beautiful More

by Michael Morelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
August 08, 2019

Didn't even know what they were servicing I made an appointment for a remote start key, which I said numerous times. I get the new key and there is no remote start. When I ask about it they sa More

by Zielin9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Aug 30, 2019 -

Casey Honda responded

My Name is Jay Malone I am the General Manager at Casey Honda. I am sorry the transaction did not go well, I would like to try and help, I can be reached at j_malone@caseyauto.com or 757-591-1300. Thanks for the feedback Jay Malone General Manager

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