Casey Honda
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 AM
Wednesday 7:00 AM - 6:00 AM
Thursday 7:00 AM - 6:00 AM
Friday 7:00 AM - 6:00 AM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Reliable,Honest,Best Price,Carbuying If this title did not get your attention if your buying a car or leasing I don't know what will. Just a little background,the lease to my Nissan was c If this title did not get your attention if your buying a car or leasing I don't know what will. Just a little background,the lease to my Nissan was coming up on expiration date. The car was leased in Arizona where I had lived for 15 yrs. We decided on leasing a Toyota, so we did our extensive research knew what we wanted to pay (lease) and called and emailed all the Toyota dealers in the Hampton Roads area. We got the best price and traveled to Virginia Beach to make our deal. About a week later I decided to go back to work,my first Virginia job since arriving here from Arizona where I was retired. Being experienced with the recent leasing of my Toyota I did the same process of going for the best deal now interested in a Honda Civic. I got the very best price from dealers, the best once again in Virginia Beach and called Casey Honda to see if they could beat it. I spoke to Mark Bowles who after telling him the price, told me to come in he will beat the best price I received. I thought this is too good to believe. He assured me just come in and quoted me the price. I even spoke with the Sales Manager Mark's boss just to make sure I was not wasting my time. We went to Casey's and everything I was promised, Mark delivered. I've been buying and leasing for over 40 yrs. this was the most relaxed,fast, effortless ,best deal I ever made. Remember now, I can compare this, as having recently leased a Toyota the previous week. That deal was longer and I had to travel further and I wasn't dealing with Mark who was exceptional dealing with. Calvin Smith in Finance was another outstanding individual dealing with ,who just gave facts about leasing coverage with no pressure. He was outstanding a real gentleman , warm and friendly. In 3 yrs. when my 2 leases are up I know where to go for all my car purchases (leasing). I'll have the best price and let Mark see what he could do for me. More
Outstanding service provided by Don Matol I recently had my under-engine splash shield come loose and start dragging. It was 4:45 on Friday afternoon so I went straight to Casey Honda in hope I recently had my under-engine splash shield come loose and start dragging. It was 4:45 on Friday afternoon so I went straight to Casey Honda in hopes of buying the fasteners for my husband to do the repair. When I told my problem to Don Matol, he took my car in and had it fixed in about 40 minutes. I certainly wasn't expecting that and my husband sure appreciated having his weekend free! Don went above and beyond to take care of me! More
State Inspection with Don Matol's team I brought my 2010 Honda CRV in for it's state inspection. Don and his team did a super job. I have been coming to Casey for service since buying my I brought my 2010 Honda CRV in for it's state inspection. Don and his team did a super job. I have been coming to Casey for service since buying my car and always have a great experience. Thanks! More
Car buying made easy I contacted Mark and let him know which car I wanted and what color. They had it ready and waiting for me. All the paperwork went fast because of Cal I contacted Mark and let him know which car I wanted and what color. They had it ready and waiting for me. All the paperwork went fast because of Calvin and Mark had them ready for me to sign. This the third car I have bought from Mark and I will keep coming back for future purchases. More
Best Car Shopping Experience Everyone was very friendly and accomidating. Tiffany showed us several vehicles so we could pick the one we liked best. I got a creat deal and left fe Everyone was very friendly and accomidating. Tiffany showed us several vehicles so we could pick the one we liked best. I got a creat deal and left feeling happy. This was truly the best car buying experience I've ever had. There was no back and forth and it didn't take hours to do paperwork. I would definitely go back and recommend this dealership. More
Outstanding Customer Support!!! I recently had a service visit (1995 Honda Delsol) with Casey Honda and was extremely pleased with the service department. The “Quarterback” of THIS I recently had a service visit (1995 Honda Delsol) with Casey Honda and was extremely pleased with the service department. The “Quarterback” of THIS team is Don Matol. He is TRULY a service department dream come true! Mr. Matol understands the NEEDS and WANTS of the customer and takes care of them without hesitation. If I had to sum it up in one word of Don Matol It would be “Excellence”!!! Don Matol has always been consistent and his word is his bond. From the time you walk in the door until your service is complete Don Matol is there ensuring you’re being taken care of. The service department staff has also provided “exceptional” customer service. When I walk in the lounge I’m always greeted with a smile from Amanda and Vera. They always provide excellent “customer service and most importantly…”ice cream”. It’s nice to go to a place where you can get “one stop” assistance from a professional staff. From the service manager (Mr. Grant Meadows) to Kiley you can always expect exceptional customer support from this team of experts. Thank you Casey Honda for being the Best Service Department in Hampton Roads! More
Awesome people and great service! The moment I came in I was greeted with kindness and professionalism. Greg was my salesperson and he made sure I felt right at home. Any questions I h The moment I came in I was greeted with kindness and professionalism. Greg was my salesperson and he made sure I felt right at home. Any questions I had were answered and there were times he gave me advice. In the end I was extremely happy with everything. I recommend this dealership because of the way I connected with the staff. More
I was very disappointed in our sales rep, Stephen LaBelle I went to Casey Honda this past weekend to check out the CR-V LX and at first, Stephen LaBelle, our sales rep, was great - offering for us to take the I went to Casey Honda this past weekend to check out the CR-V LX and at first, Stephen LaBelle, our sales rep, was great - offering for us to take the CR-V overnight to test drive it because we were short on time; however, when we returned the vehicle the following day and sat down to discuss the price with him, I was appalled at the way his demeanor changed. We openly gave him all of our salary, asset, and contact information to run our credit with the expectation he would discuss a lease price with us (we went in with the LX in mind and knew the price, but ended up liking the EX and had no idea what the price was). Well, AFTER running our credit (and showing us it was good), Stephen asked us if we would be willing to buy the car that day -- this was before he told us the price, which was really awkward! How am I supposed to know if I'm buying the car if I don't know how much the car cost? When we couldn't commit, he literally scooted his chair back to see us to the door and basically told us to "have a nice day" -- without having told us ANYTHING about the price of the car!! Stephen then presented us a deal that LOOKED and SOUNDED like the dealership would be paying for our first few months' lease, but was really money back for our own trade-in, which we had also provided all the information about to him. It took asking several questions and reiterating the deal to get him to explain that the money for the "free months" was actually our money back. He literally said, "the money had to come from somewhere." Looking back, this initial deal had the dealership keeping close to $6k for our trade-in. Why would anyone want to put that much down on a lease? We ended up leaving, really turned off by the whole experience. Stephen called us the next day with a better offer, but again, we went back and forth pointing out inconsistencies with what he was saying and what we were actually getting -- at one point he made it seem like they were giving us back more for the trade-in, but had actually added a year onto to the length of the lease! Finally when I told Stephen that the reason we weren't purchasing was because we didn't feel he'd be straight with us about the deal, he changed the terms AGAIN, summarizing our final deal as something completely different than what we had actually discussed. I'm looking forward to getting my CR-V EX but not from this dealership. More
Leasing 2015 Honda Civic, LOVE Mark Bowles is by far the best salesman I have ever dealt with. He's completely honest and isn't pushy at all. He lets the car do all the selling for Mark Bowles is by far the best salesman I have ever dealt with. He's completely honest and isn't pushy at all. He lets the car do all the selling for itself. By far the best experience and I couldn't be any happier! More
Pleasant staff, very easy car buying experience. I had not initially intended to purchase a vehicle at the time I went in. However I did find the new civic si and fell in love. Tiffany and Joseph m I had not initially intended to purchase a vehicle at the time I went in. However I did find the new civic si and fell in love. Tiffany and Joseph made the experience very pleasant and I was able to get a good deal and a price I was happy with. More