Casey Honda

Always Great My service adviser, Don Matol, is top notch. He always goes above and beyond what you expect from a dealership service department. He lets you know wh My service adviser, Don Matol, is top notch. He always goes above and beyond what you expect from a dealership service department. He lets you know what to expect before they do any work and after the work is completed, he lets you know of things to look out for in the future. He is always kind and smiling and makes having to have your care serviced feel not so worrisome. I take all my cars to Casey just because of Don. Casey also has appointments on Saturdays that fit my schedule. When I go in on Saturday, Don is not there but Kyle is always helpful. He is friendly and knowledgeable. Don and Kyle are Casey's Dynamic Duo. More

You want Quality you want Casey!!! Words cannot describe how Thankful I am that Casey Honda is in my neighborhood! (But I guess words are going to have describe my experience so I can t Words cannot describe how Thankful I am that Casey Honda is in my neighborhood! (But I guess words are going to have describe my experience so I can type this review) About three weeks ago I found out from another Honda dealership (not Casey) that my 2000 Honda Accord Ex had an oil leak (v tech solenoid, and o ring need to be replaced ). They gave me the paper work and were confident that it was in location that they found. However, my husband and I believe you always need at least a second opinion to confirm what someone is saying....especially if we are going to spend money. So a week later I took my car to another trusted dealership that was not Honda to see what they could find. Well to surprise, they came up with something different from the other Honda dealership, and their quote cost more money than the other Honda dealership, and they were assuming they knew the answer to my oil leak. So my husband and I got online, and said, "well we are going to have another dealership look at it". We thought it would be best to go to a Honda dealership. I communicated with him I was not going to the first Honda dealership because they lost my trust. So we got on google, looked at the reviews, and decided to give Casey Honda a try. Well you know what, I thank Jesus for Casey Honda because they did not come to me with "probably this" or "maybe" or "we think its that" they came to me with solutions and the truth. The truth was there was so much oil under my car that they could not find the oil leak too! However, Katie (Katherine Gilbert) told me what they could do. She communicated with me that they will inject a neon color liquid through the oil system that will determine where my oil leak is coming from. The only requirement is I would have to drive my car for 500 miles. I said okay no problem. I had to go out of town anyways. But it doesn't end there Katie communicated with me that one of my transmission mounts were cracked in half, I asked if I could see it and sure enough it was cracked in half. With all this being said I wondered, "why didn't the other dealerships communicate this information with me?" So I scheduled to have the transmission mount fixed the next day. The transmission mount was shipped overnight and installed by 10 a.m. As I was waiting for the okay to come pick my car up Katie communicated with me that she knew where my oil was leaking. It was the oil gasket. She said they had the part in and they could replace it and it would be ready by one. She also communicated that they would send a shuttle to pick me up if I need one. I did not need to utilize their shuttle services, but I was appreciative that it was an option. I picked up my drove it out of town, and my car is driving completely fine. I have not smelled or seen any oil leaks since it was repaired, and my car has not signaled for any maintenance services. I know that God was looking out for me as I did my part to research to find a great dealership. HE was exceedingly gracious to me by allowing Katie, and all the men who worked on my vehicle. I think it was Hunt and Hank??? a young Caucasian guy and someone who worked there for like 22 year... and another guy. Also Grant the manager took the time to listen to what I had to say which speaks volumes for someone at his level. All in all I am Casey Fan, and will send people their way. In conclusion, Thank You, B. Williamson More

Great Service!!! I feel happy to take my Car to the Casey Honda dealer. Is was a great Service. I will recommend to my family and friends. I feel happy to take my Car to the Casey Honda dealer. Is was a great Service. I will recommend to my family and friends. More

Very good service Collette did an exceptional job coordinating our walkup repair of our 2005 Accord hybrid. Since locally unavailable parts were needed, she provided a Collette did an exceptional job coordinating our walkup repair of our 2005 Accord hybrid. Since locally unavailable parts were needed, she provided a loaner for the weekend until the repairs were completed. The repairs were done within three days. The two points that were less satisfactory: Collette had a day off when the repairs were completed. No one picked up the slack to let us know that the car was ready. I called to find that it was available. The technicians did not clear the check engine light after the repair was completed. That required a return to the service department and a one hour wait to clear the fault. In all a good experiance that needed a little help towards the end of the process More

Great service Collette was a huge help in getting us hooked up with a transmission cooler for a towing package and giving us a loaner for an extra day. This will a Collette was a huge help in getting us hooked up with a transmission cooler for a towing package and giving us a loaner for an extra day. This will allow the Honda pilot to pull heavy loads. More

A great representative for you company. He is always helpful and keeps us informed and up-to-date on all our service needs. We are so glad to be with Don's team. He is always helpful and keeps us informed and up-to-date on all our service needs. We are so glad to be with Don's team. More

Excellent service In Don Matol ,Honda has an excellent and knowledgeable service representative. It is always a positive experience working with Don and his team . He i In Don Matol ,Honda has an excellent and knowledgeable service representative. It is always a positive experience working with Don and his team . He is always willing to go go the extra mile. More

linda i had a very good experience .and I have recommended casey Honda to others . if fact they purchased an accord.their only worry is about the servic i had a very good experience .and I have recommended casey Honda to others . if fact they purchased an accord.their only worry is about the service dept. but we assured him that we have only good experiences when we visited and fully expect he will have the same. More

Pleasant experience Showed up early and drove right in. Didn't have to wait for someone to come take care of me. Was guided to my service manager and checked right in. Wa Showed up early and drove right in. Didn't have to wait for someone to come take care of me. Was guided to my service manager and checked right in. Was so good there, They got me to buy a new 2016 Accord Touring Sedan while I waited (that was one of the main reasons I was there besides an oil change on my Odyssey). Have been here for all of my services on my Odyssey and have always been pleased. More

Great Team, quick effective smart. Had my car in for servicing, they pulled it right in and got to work, they showed me where I could wait, they took care of my cafe and me. Great Servi Had my car in for servicing, they pulled it right in and got to work, they showed me where I could wait, they took care of my cafe and me. Great Service, Great People. More