Casey Honda

Scheduled Maintenance & Car Detail Excellent service, as usual, from Don Matol. He always goes out of his way to make sure his customers are happy. I make it a point to schedule all m Excellent service, as usual, from Don Matol. He always goes out of his way to make sure his customers are happy. I make it a point to schedule all my services with Don. More

Service you can count on Due to working early j typically use the night/owl drop off. The area is well lit and I feel safe. On my last visit I questioned a service that had be Due to working early j typically use the night/owl drop off. The area is well lit and I feel safe. On my last visit I questioned a service that had been performed on my car that I hadn't authorized. They quickly apologized and took care of the charges. The staff is friendly and knowledgable. More

State Inspection Service Always great service from Don Matol. Positive experience every time we need to get our Accord in for any kind of service. Thank you so much! Always great service from Don Matol. Positive experience every time we need to get our Accord in for any kind of service. Thank you so much! More

Car Detail On a prior visit, a light was forgotten to be changed. I brought it back and it was done instantly at no charge. However, Don felt so terrible abou On a prior visit, a light was forgotten to be changed. I brought it back and it was done instantly at no charge. However, Don felt so terrible about it that he offered me a complimentary car detail. He is always very thorough and explains every detail. Very eager to make your experience a great one. Thank you Don!! More

Maintenance visit My experience was very positive. The young lady that took care of my Ridgeline kept me informed on what my vehicle needed, and got it done in a very s My experience was very positive. The young lady that took care of my Ridgeline kept me informed on what my vehicle needed, and got it done in a very short period of time. I have never had any issues with my service at Caseys Honda! More

Honda Service- My review is short, but not emblematic of my experience. I received exceptional support thanks to Collette Stevens. She is a Superstar, very responsiv My review is short, but not emblematic of my experience. I received exceptional support thanks to Collette Stevens. She is a Superstar, very responsive and supportive. More

Honda Service Satisfaction getting your car serviced is always a pain, but Don Matol has made this process effortless and it is always a pleasure to have him assist me with my getting your car serviced is always a pain, but Don Matol has made this process effortless and it is always a pleasure to have him assist me with my service needs. I always ask for Don matol and he is a real asset to Casey Honda. His customer service is exceptional! More

Kudos to Don Don is an excellent employee. He takes the time to carefully explain each process. He makes each customer feel as if he is a VIP. Kudos to Don and Don is an excellent employee. He takes the time to carefully explain each process. He makes each customer feel as if he is a VIP. Kudos to Don and his team More

Terrible Customer Service On 2/16/16 I went to Casey to take a 2nd look at a 2013 Honda Odyssey EX-L that I had test driven a few days prior. We sat down with Derek, the sales On 2/16/16 I went to Casey to take a 2nd look at a 2013 Honda Odyssey EX-L that I had test driven a few days prior. We sat down with Derek, the salesman we spoke with previously, and came up with an agreed upon price. I advised them I was selling my vehicle on 2/18 and would not be able to buy it till then. I asked if I could place a hold on the vehicle. They advise their was a fee, which I agreed was ok. He then asked if I wanted to take the vehicle home over night. I initially decline due to the fact I lived an hour away and would not be able to bring it back the next day. Then Derek said he would talk to his manager (Darrel Heaton) and see if I could just bring it back on 2/18. I was told that the vehicle could not be sold while it was in my possession. This was verified by the manager, Darrel. On 2/17 I was called and advised that I needed to return the vehicle because another sales person had a buyer ready to sign, or that I needed to pay $1000 to hold the vehicle. I told Derek that, that was not the original agreement we reached and that they knew I was unable to return the vehicle that day. He agreed with me and said he would talk to his manager and cell me back. He called me back and told me we would stick to the original arrangement and that he would see my the next day, that I could buy it then if I still wanted too. On 2/18 I called the Derek and told him I was on my way, he said he would see me when I arrived. Upon arrival we sat down at his desk, me with our agreement in hand ready to sign. This is when I was advised that the vehicle had been sold while in my possession by another saleswoman (Tiffany) and was approved by manager Darrell Heaton. No explanation was given, other than it was their vehicle and they could do what wanted with it. The only resolution offered was a new vehicle, which was a good deal over my budget. Bottom line is; I was talked out of placing a holding fee, and encourage to take the vehicle home under the false promise that I could not be sold. Extremely disappointed in the lack of customer service from all staff especially the managers. More

Good service department. Don our service advisor is great. Very helpful and eager to help in any way he can. I have had a problem with my new 2016 Pilot and he is trying his Don our service advisor is great. Very helpful and eager to help in any way he can. I have had a problem with my new 2016 Pilot and he is trying his best to resolve the issue. More