Back

Casey Honda

Newport News, VA

4.6
744 Reviews
At Casey Honda, we offer extensive inventory of Honda cars, trucks, and SUV's, including the Honda Civic, Accord, CR-V, Pilot and Odyssey. We carry the most new Hondas on the Peninsula and we work hard to get you into the vehicle you have always wanted. That new Honda is waiting for you and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Our dealership is conveniently located just 3 miles west of the Newport News/Williamsburg Airport. We have over 500 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer our Casey Carefree Guarantee with your purchase so you know you will be covered. You can trust you and your vehicle will be taken care of at Casey Honda. Our primary concern is the satisfaction of our customers. Our online showroom was created to enhance the buying experience for each and every one of our customers. If you have any questions, please feel free to contact us or call one of our Online Team Members at 757-643-7201.
Contact Dealership

12943 Jefferson Ave

Newport News, VA

23608

Directions

By Type

Showing 744 reviews

September 06, 2016

Horrible Customer Service I call this dealership twice about my temporary license plate that expired on 9/3/16. I never received a call back. As of today, 9/6/16, this is the More

by jdeloach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sep 19, 2016 -

Casey Honda responded

Hello, Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for any inconvenience we may have caused you, as well as any miscommunication that has led to your distrust in our dealership. We are discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal and we hope you will be willing to come to us again in the future.

September 05, 2016

BRANDON IS THE BEST SALESPERSON EVER Want to start off by saying that I'm not always an easy customer to deal with, I can be picky at times and sometimes very indecisive. However, that di More

by Reed12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Holden, Brandon Thompson
Sep 07, 2016 -

Casey Honda responded

Thank you for the review Reed! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

September 04, 2016

An Outstanding Experience I recently purchased a new CRV and had a phenomenal experience. My salesman was Brandon Thompson and he was friendly, very knowledgeable, and courteo More

by Satisfied Customer!
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson
Sep 07, 2016 -

Casey Honda responded

Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

September 03, 2016

First of many Just had my first service on my crv, delt with Chris at check in and out, fantastic friendly person to be up front, Chris explained to me regarding a More

by Malcolm4047
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Reynolds
Sep 07, 2016 -

Casey Honda responded

Thank you for the review Malcolm. We are glad that we could provide you with an amazing 5 star worthy service and we hope to be able to do so for many years to come. Thank you for your time and have a great day!

September 03, 2016

"Excellent Service" My CRV '05 was recall to repair the airbag. They call me for scheduled maintenance, all was done quickly and well. Don matol was very helpful, polit More

by Latino809
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen LaBelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Matol
Sep 07, 2016 -

Casey Honda responded

Thank you for the review! We are glad that we could make your service recall for your airbag an amazing, helpful, polite, and professional experience. We hope to be able to continue to do so for many years to come. Thank you for your time and have a great day!

August 25, 2016

Great service and the best Customer Service employee ever. Brought in my 2015 CRV for scheduled maintenance. All was done quickly and well. Don Matol went out of his way to explain all service required as well More

by Vmarks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Aug 26, 2016 -

Casey Honda responded

Thank you for the great review! We are glad that we could make your service done fast and efficiently. We care for our customers so we do all we can to help and show appreciation, the wash was because we appreciate you as a customer. If you have any automotive needs in the future it would be our pleasure to be of service. Thank you for your time and have a great day!

August 23, 2016

Great Customer Service My power outlet plug wasn't working. They had to order the part and it came in two days. I took my vehicle back in and the service I received was grea More

by jdeloach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen LaBelle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Weddle, Collette Stevens
Aug 24, 2016 -

Casey Honda responded

Thank you for the review! We are glad that we could get you the part needed for your car and that we were able to service your vehicle. If you have anymore automotive needs in the future it would be our pleasure to help. Thank you for your time and have a great day!

August 16, 2016

Excellent Service My CRV was recall to repair the airbag. You gave me a new rental car, for over 3 weeks until my car was done. Don Motol was very courteous, call me to More

by Ana124
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Aug 17, 2016 -

Casey Honda responded

Thank you for the review Ana! We are happy to hear that we could leave another customer satisfied with our service. We are also glad to hear that during the entire process we were helpful, polite, and professional. Customer satisfaction is what we live by and hearing that we accomplished that here is great. If you ever have any automotive needs in the future it would be our pleasure to be of service. Thank you for your time and have a wonderful day!

August 15, 2016

The service was wonderful! The service staff and sales staff were considerate, courteous, friendly and polite! Chris (Service) and Brandon (Sales) made me feel at home. I will More

by tivera1908
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Reynolds, Brandon Thompson
Aug 15, 2016 -

Casey Honda responded

Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

August 15, 2016

Routine Sevice for my 2010 Honda Accord with 109,000 miles I bought my car in 2009 and have only taken it to Casey Honda for the service needed. I usually do my service on Saturdays, so I do not have one Tea More

by M2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Aug 16, 2016 -

Casey Honda responded

Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. We hope to continue to be able to provide you with our professional, polite, and helpful services for many years to come. Thank you for your time and have a great day!

...
38
...