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Casey Honda

Newport News, VA

4.6
744 Reviews
At Casey Honda, we offer extensive inventory of Honda cars, trucks, and SUV's, including the Honda Civic, Accord, CR-V, Pilot and Odyssey. We carry the most new Hondas on the Peninsula and we work hard to get you into the vehicle you have always wanted. That new Honda is waiting for you and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial ...
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Today: 9:00 AM - 8:00 PM Closed Now
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12943 Jefferson Ave

Newport News, VA

23608

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Showing 744 reviews

October 01, 2016

Don Matol & Casey Honda = Best Service Don Matol and his team at Casey Honda are the best. Recently while returning from northern Virginia my TPMS light repeatedly came on, I'd stop check More

by Robotics319
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Oct 03, 2016 -

Casey Honda responded

Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. We are glad that you feel comfortable and confident of you tires and TPMS again. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

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September 24, 2016

Excellent Service My wife and I have bought our last 5 cars from Casey and have always received excellent and timely service. We bought a new 2016 Honda Civic last wee More

by APreisser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen LaBelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Matol
Sep 26, 2016 -

Casey Honda responded

Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

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September 21, 2016

A good experience Don went above and beyond the call of duty when he went out in the pouring rain to get my car. He will keep me coming to Casey Honda. More

by Sally Price
Recommend Dealer
Yes
Employees Worked With
Don Matol
Sep 21, 2016 -

Casey Honda responded

Thank you for the review Sally! We are ecstatic to hear that we were able to make your experience with us a 5 star rating. We care for our customers and only want the best for them. If you have any automotive needs please do not hesitate to give us a call. Thank you for your time and have a great day!

September 21, 2016

Good Service as Usual I had oil change, tire rotation, state inspection, drain 7 change transmission fluid. Colette was helpful and knowledgeable as always. The service w More

by waynem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen LaBelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collette Stevens
Sep 22, 2016 -

Casey Honda responded

Thank you for the review! We are glad to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one for the books. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

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September 19, 2016

Excellent! Despite the size of my bill I really appreciate Don breaking everything down for me. Everytime I come in he is always ready and willing to help. Altho More

by Stephanie Hawkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Sep 19, 2016 -

Casey Honda responded

Thank you for the review Stephanie! We are happy to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

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September 13, 2016

Poor Service all around After purchasing Honda Certified Pre-owned vehicle 8 months ago that required a months worth of repairs before we could take it home...August 27th I g More

by Karen Y.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Darrel Heaton
Sep 15, 2016 -

Casey Honda responded

Thank you for the review Karen. We appreciate your feedback and are discouraged to hear about your experience with us, that was never our intention. We strongly believe in customer satisfaction and finding out we could not accomplish that here is horrible news. However with the information you have provided us we will do what we can to remedy the situation and hopefully gain back a loyal customer in the process. Thank you for your business, and we hope you have a wonderful day.

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September 11, 2016

service department Don is always polite and excellent service representative. He always goes over everything thoroughly and make sure you understand the service you rec More

by Denise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Sep 12, 2016 -

Casey Honda responded

Thank you for the review Denise! We are happy to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

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September 10, 2016

SRS modules failed My air bag SRS module failed and needed to be replaced. Collette Stevens had ordered the part and when it came in Don Matol was my service advisor. (C More

by K Tremblay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol, Collette Stevens
Sep 12, 2016 -

Casey Honda responded

Thank you for the review! We are glad to hear that we could fix your air bag SRS module and the other part that was not functioning. We care for our customers and want the best for them, we are glad we could get you safely on the road again. If you have anymore issues with your vehicle please do not hesitate to give us a call. Thank you for your time and have a great day!

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September 09, 2016

Buying a Used Honda CRV Michael Graham was our salesman. He was very professional, knowelegable and very patient with two old foggies. He answered all our questions and when More

by Chris CRV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Graham
Sep 12, 2016 -

Casey Honda responded

Thank you for the review Chris! We are glad to hear that we could provide you with a 5 star worthy experience that you won't get anywhere else. Customer satisfaction is always our goal and we do our best to make your experience professional, knowledgable, and patient. If you have anymore questions please do not hesitate to give us a call. Thank you for your time and have a great day!

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September 07, 2016

I felt very much at home When I first met Brandon he made me feel not only at home but very much at ease. His personality was a relief from the typical salesman. I immediately More

by Mirandas5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson
Sep 07, 2016 -

Casey Honda responded

Thank you for the review Miranda! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

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