Casey Honda
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 AM
Wednesday 7:00 AM - 6:00 AM
Thursday 7:00 AM - 6:00 AM
Friday 7:00 AM - 6:00 AM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Don Matol & Casey Honda = Best Service Don Matol and his team at Casey Honda are the best. Recently while returning from northern Virginia my TPMS light repeatedly came on, I'd stop check Don Matol and his team at Casey Honda are the best. Recently while returning from northern Virginia my TPMS light repeatedly came on, I'd stop check pressure on all 4 tires and then resume driving. This happen several times on the trip--making me very nervous upon returning the first I did Monday was to turn in my car to Don. As Usual Don and team diagnosed the system and NOW I feel confident of my tires and TPMS again. The Casey Honda dealership and their Service personnel like Don inspire confidence in al they do. More
Excellent Service My wife and I have bought our last 5 cars from Casey and have always received excellent and timely service. We bought a new 2016 Honda Civic last wee My wife and I have bought our last 5 cars from Casey and have always received excellent and timely service. We bought a new 2016 Honda Civic last week (12 Sept 2016) from Stephen LaBelle, and found him to be an excellent sales representative who handled all our questions and fulfilled all our requirements. Don Matol is our service representative for both the Civic and my 2013 Accord EXL, and he is professional, personable, and honest in all our dealings. I highly recommend Casey, Stephen LaBelle, and Don Matol for all your vehicle needs. More
A good experience Don went above and beyond the call of duty when he went out in the pouring rain to get my car. He will keep me coming to Casey Honda. Don went above and beyond the call of duty when he went out in the pouring rain to get my car. He will keep me coming to Casey Honda. More
Good Service as Usual I had oil change, tire rotation, state inspection, drain 7 change transmission fluid. Colette was helpful and knowledgeable as always. The service w I had oil change, tire rotation, state inspection, drain 7 change transmission fluid. Colette was helpful and knowledgeable as always. The service was done in a timely manner, and I made use of the shuttle service. Of course, I always enjoy getting the complimentary car wash. More
Excellent! Despite the size of my bill I really appreciate Don breaking everything down for me. Everytime I come in he is always ready and willing to help. Altho Despite the size of my bill I really appreciate Don breaking everything down for me. Everytime I come in he is always ready and willing to help. Although it is often more expensive to go to a dealership to get work done I don't mind coming here because everyone is great. They always do an excellent job and are 'budget friendly'. Thanks Casey for a great experience! More
Poor Service all around After purchasing Honda Certified Pre-owned vehicle 8 months ago that required a months worth of repairs before we could take it home...August 27th I g After purchasing Honda Certified Pre-owned vehicle 8 months ago that required a months worth of repairs before we could take it home...August 27th I get a nail in my tire...only to find that there are locks on my tires and a key did not come with the car. The only way to fix the tire was to break off the lock. I spoke with the Used Sales Manager, Darrel Heaton, before my tire was replaced who promised to replace the wheel locks and get me a key. I told him I would be in contact the following Monday morning. I've called Mr.Heaton several times, sent an email, and left a message with the receptionist. It's been 3 weeks and still no response. More
service department Don is always polite and excellent service representative. He always goes over everything thoroughly and make sure you understand the service you rec Don is always polite and excellent service representative. He always goes over everything thoroughly and make sure you understand the service you received and any options. I always look forward to seeing Don because I know I am getting the best service possible. I highly recommend Don Matilda and have been going to him for years. More
SRS modules failed My air bag SRS module failed and needed to be replaced. Collette Stevens had ordered the part and when it came in Don Matol was my service advisor. (C My air bag SRS module failed and needed to be replaced. Collette Stevens had ordered the part and when it came in Don Matol was my service advisor. (Collette was on vacation). The parts / labor seemed expensive to me, but it was the first thing that has failed on my Accord (06) which I had bought from Casey's new, and now has 119K miles on it. Don worked diligently and kept me informed of progress. A second part was discovered not functioning and Don had it over nighted to get me back on the road. Casey's absorbed the overnight charge and overall I was very pleased with the service. Final cost was expensive, but I do not want to ever be in a crash and have the air bags fail if the SRS module was not a Honda part and not installed properly. I feel confident in that Casey did the repairs correctly and was not over charged. In addition, Casey's did my inspection and had me in a loaner car, all at their expense. Thanks! More
Buying a Used Honda CRV Michael Graham was our salesman. He was very professional, knowelegable and very patient with two old foggies. He answered all our questions and when Michael Graham was our salesman. He was very professional, knowelegable and very patient with two old foggies. He answered all our questions and when we bought the car he spent time with us showing us how to use the equipment needed to get the full enjoyment out of the car. He also said to come back and talk with him if we had further questions. He is and asset to your company. We would recommend your dealership to our friends and family knowing you have such employees. Sincerely Chris and Rich Steimle More
I felt very much at home When I first met Brandon he made me feel not only at home but very much at ease. His personality was a relief from the typical salesman. I immediately When I first met Brandon he made me feel not only at home but very much at ease. His personality was a relief from the typical salesman. I immediately felt an attraction to him, probably because of the fact that he has a family like myself. I knew that he would take care of me and my wife in the best possible way and do everything he could to make the process as painless as possible. Thank you Brandon for giving us a wonderful and inviting experience. More