Casey Honda

Battery Sensor Recall Thanks to the Casey team for notifying me expeditiously of the required battery management sensor recall and making a quick appointment to have it tak Thanks to the Casey team for notifying me expeditiously of the required battery management sensor recall and making a quick appointment to have it taken care of. Collette Stevens, our long time service advisor took great care of us and got the job done right away. Going on almost 19 years and four new car purchases with Casey we're with you for life! More

Routine Maintenance My experience was great - fast, courteous, and with great customer service. Collette recommended swapping out one service for another, since my cabin My experience was great - fast, courteous, and with great customer service. Collette recommended swapping out one service for another, since my cabin air filters were just done - saving me money and time in the future. Thank you - we're happy with Casey Honda and Collette every time we come in. More

Worst Car Dealership Experience Ever I came into Casey Honda to have an inspection. When my car was back in service, I was told that it had a completely dead battery. I purchased a batter I came into Casey Honda to have an inspection. When my car was back in service, I was told that it had a completely dead battery. I purchased a battery because I was told that it died while being inspected, although when I drove it to Newport News, there was not even a light on that indicated there was anything wrong with the battery. Shortly after this, my battery would not even charge up to 3% according to AutoZone who tested it. I took the battery back to Casey Honda, and I was told by a manager that the battery tester was not working at that time. Months later, I am still waiting on a phone call from Casey to let me know what they have discovered about my dead battery that was still under warranty. More

Service with a smile My service advisor is very knowledgeable and informative. I am always greeted with a smile. I would recommend him or anyone on the team really. They My service advisor is very knowledgeable and informative. I am always greeted with a smile. I would recommend him or anyone on the team really. They are all pretty good at their jobs More

Fix sensor -Recall As always Don was very attentive , explained the recall, temporary fix, permanent fix in 90 days as our sensor was good, but would be replaced free du As always Don was very attentive , explained the recall, temporary fix, permanent fix in 90 days as our sensor was good, but would be replaced free due to the recall. He has been our Service Rep for 2 different Honda's and about 7-8 years, won't deal with anyone else. More

Extraordinary, attentive service by Collette Colette was amazing and incredibly patient. I was a kind customer (I think) but not an easy one as I had lots of questions as service issues were bro Colette was amazing and incredibly patient. I was a kind customer (I think) but not an easy one as I had lots of questions as service issues were brought up. She had to do research each time then get back with me and I was always happy with her responses. It was clear to me she was personally working very hard for me and I appreciate it immensely. I cannot think of a service pro that has ever exceeded what she did for us and our vehicles. BRAVA and thanks for giving us and our car such excellent attention! More

Don, as always,was great. I always bring my vehicles to Casey Honda. What a will continue to do so. Don is an exceptional service manager.Cudos to the service department. I always bring my vehicles to Casey Honda. What a will continue to do so. Don is an exceptional service manager.Cudos to the service department. More

Upgraded Unexpectantly No way I was going to buy a car....they got me to buy a car. Awesome deal and the salesman (John Pruitt) was amazing. Treated a fellow service member No way I was going to buy a car....they got me to buy a car. Awesome deal and the salesman (John Pruitt) was amazing. Treated a fellow service member with respect and made me a very very happy customer! More

Recall Patient and understanding. Got me out in less than an hour. Thanks! What else can I say. I got several calls to bring my car in for a service recall Patient and understanding. Got me out in less than an hour. Thanks! What else can I say. I got several calls to bring my car in for a service recall for the battery sensor and it was scheduled at a time that was not very convenient, but the service rep. Assured me that it wouldn't take long and it didn't. I appreciated the fast service I received thanks to the rep. More

Great service Collette is welcoming, engaging, friendly, clear and helpful. It's funny to say but I actually enjoy taking my car to get work done because of Collete Collette is welcoming, engaging, friendly, clear and helpful. It's funny to say but I actually enjoy taking my car to get work done because of Collete's personality and professionalism! More