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Casey Honda
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 AM
Wednesday 7:00 AM - 6:00 AM
Thursday 7:00 AM - 6:00 AM
Friday 7:00 AM - 6:00 AM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Great customer service! I was able to get an appointment in a very timely basis and was greeted promptly upon arrival. Don Matol was wonderful to explain the process and giv I was able to get an appointment in a very timely basis and was greeted promptly upon arrival. Don Matol was wonderful to explain the process and give me a length of time to expect to be there. The wait was shorter than expected. This was truly a situation where the customer service exceeded my expectations -- the focus was on my vehicle and the opportunity to provide a bit of education about my vehicle. I will return for service again! More
Recall Taylor was knowledgeable and courteous. He explained how long the work would take and explained why I would need to return to have a piece of Reveal r Taylor was knowledgeable and courteous. He explained how long the work would take and explained why I would need to return to have a piece of Reveal replaced. More
Don Matol Excellent Service Always a pleasure to deal with Don when my CRV requires service. He communicates clearly and ensures I get the service I need for my vehicle. Always a pleasure to deal with Don when my CRV requires service. He communicates clearly and ensures I get the service I need for my vehicle. More
Don Matol and excellent service Don is always looking out for my best interest. He is very thorough in making sure I get the service I need for my vehicle. Don is always looking out for my best interest. He is very thorough in making sure I get the service I need for my vehicle. More
Excellent team manager communication Some initial confusion about 15 K service cost, the Don cleared everything up and have the car ready before requested. Great service, explanation of s Some initial confusion about 15 K service cost, the Don cleared everything up and have the car ready before requested. Great service, explanation of specific costs, customer focus. More
Great Service My salesperson, Kaeley, was great and very knowledgeable about Hondas. She took her time in explaining everything to me with the different trim level My salesperson, Kaeley, was great and very knowledgeable about Hondas. She took her time in explaining everything to me with the different trim levels of the Accord as well as even took the time to show me the service lane. Being new to the area, I wanted to be able to have a dealership I could get my cars serviced as well. Her smile and her sense of humor was definitely a breath of fresh air from all the other people trying to force me to just buy a car. Not only do I hope to buy another vehicle for my son from her when it's time for him to purchase as well, but I definitely plan on bringing her Kumquats from my garden! More
Great Service As I have come to expect, once again the service from Collette and her team was outstanding. She is great to work with and gets services done quickly As I have come to expect, once again the service from Collette and her team was outstanding. She is great to work with and gets services done quickly and gives great feedback on what was done and may need doing in the future. Thanks! More
Fast service Fast and friendly service. I've been here 3 times so far and both times were very pleasant. Thanks for doing the right the first time. Fast and friendly service. I've been here 3 times so far and both times were very pleasant. Thanks for doing the right the first time. More
"Always Pleasant!" Who would think that a visit to the car dealership would be "pleasant?" And yet it ALWAYS is! Collette Stevens calls me by name, smiles alot, and a Who would think that a visit to the car dealership would be "pleasant?" And yet it ALWAYS is! Collette Stevens calls me by name, smiles alot, and always gets me in and out on time. This visit was actually 15 minutes UNDER the estimated time...YAY! She lets me know what's coming up on our service schedule, so that I am never surprised at the next visit. The waiting room is very comfortable with an A+ coffee machine, TV, vending machines, magazines (not all about cars) and many chairs and tables to use if you have work to do. Casey rules! More
Great Job, Don Matol! I always like working with Don in the service dept. He is a joy to work with & he is always kind, fair, & easy to work with. I enjoy seeing his smilin I always like working with Don in the service dept. He is a joy to work with & he is always kind, fair, & easy to work with. I enjoy seeing his smiling face every time I go there. I know he’ll always give the best deal possible, & he always does what it takes to make sure you are satisfied with the work done. Thanks, Don for making each trip to the dealership a happy experience. More