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Casey Chevrolet - Service Center

Newport News, VA

3.8
120 Reviews

120 Reviews of Casey Chevrolet - Service Center

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November 02, 2017

Excellent service! Service was quick and excellent as always. Thanks so much Perry Phillips for taking the time to explain the work that was done and getting me in and o More

by caseyfan23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Perry Phillips
Nov 06, 2017 -

Casey Chevrolet responded

On behalf of Perry, you're welcome! We love knowing that you appreciated our service department and their level of communication. Thank you for the feedback!

November 01, 2017

Awesome person Really have to say Mr. Sean Glass was awesome very friendly and really liked that he explained things to me which being a women I feel when u have car More

by Roreed
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Glass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2017 -

Casey Chevrolet responded

Roreed, we truly appreciate you taking the time share your experience with us! Sean is a great asset to our team and was more than happy to help. We strive to ensure that the work performed on your car has been clearly explained to you. Your recommendation means the world to us. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

October 26, 2017

WORST EMPLOYEE EVER!!! This guy is the rudest service man i ever dealt with he spoke to me very rude cussing and such and he told me what he wanted to tell me and walked of More

by Simon123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Vaughan
August 16, 2017

JEFF AMOS SERVICE DEPT. ON 8/11/17 CAME TO SERVICE DEPT. JUST TO MAKE A APPT. FOR STATE INSPECTION FOR VETTE, SERVICE DEPT. WAS VERY BACKED UP. KEEP IN MIND, DO TO THE BACK U More

by pete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Amos
Aug 18, 2017 -

Casey Chevrolet responded

It means a lot to us that you enjoyed Jeff's assistance, Pete, as he's definitely the guy to make sure our customers are taken care of. Thank you so much for sharing and we hope to help you again in the future.

May 01, 2017

HANDS DOWN THE BEST!!!!! This place is amazing i he been going there for 3 years. Rich V. Is my rep and he is great down to earth guy. Treats the vechicle like it's his own. T More

by Chris2013s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Vaughan
May 01, 2017 -

Casey Chevrolet responded

It is always great to see you, Chris, and we appreciate each time you stop by. We are thrilled Rich and the team could handle the issue and get you back on the road quickly. We know you have a busy schedule and want to make sure we got you back to it. If you have any more questions or need anything else, please let us know. We look forward to seeing you again, and hope you have a wonderful day!

April 15, 2017

Awsome. Jeff is so professional. I would'nt go anywhere else Even though we didn't get our last car from Casey. I was still treated like family. Jeff will always let u no what u need done to keep ur vehicle runn More

by Alison James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Amos
Apr 19, 2017 -

Casey Chevrolet responded

Thank you so much for the excellent review, Alison! We are thankful for your business and we are so happy that you enjoyed working with Jeff so much! We look forward to working with you more in the future!

April 13, 2017

I wouldn't go any where else! In & out quick. No hassle, great service and very friendly!everything right at your hands to make everything convenient. If you don't to wait the serv More

by maddie 1919
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Amos
Apr 19, 2017 -

Casey Chevrolet responded

Maddie, we are so happy to hear that you have always enjoyed your visits to Casey Chevrolet! Thank you for your loyalty and we look forward to working with you on your next visit!

March 16, 2017

Beware of Richard Vaughn! This man will lie straight to your face as he steals money out of your wallet, insisting he is taking care of your safety on the road. His practices a More

by IamVirginiaPride
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Vaughan
March 10, 2017

I Left Feeling Belittled I had a horrific experience today with the service department. I made an appointment the day before and specifically asked the lady if Casey could pro More

by Joseph M
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I don't recognize any names
February 17, 2017

Jeff has got to be the best !!!! I have been taking my cars and trucks (15 of them) to Jeff ever since he started working there.... Every time is hassle and worry free !!! They are do More

by MARK SCHILLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malcolm Rooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Sibley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Rodgers III, Craig Politte, Scott Gregoire, Rick Milton, Jeffrey Amos, Stephen Pagano
Feb 22, 2017 -

Casey Chevrolet responded

Thanks Mark! We are so happy to hear that your experience with us went so well! We strive to give our customers the best service every time they visit and your feedback helps us to do just this. Thanks again for sharing and we appreciate your continued support of our dealership. We'll be sure to pass on your compliments to Jeff and the team!

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