Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
122 Reviews of Casey Chevrolet - Service Center
Sort by
July 21, 2020
No longer a loyal customer We have been using Casey Chevrolet for over 10 years. Although we had heard several people say not to use them, we had already bought our car from the We have been using Casey Chevrolet for over 10 years. Although we had heard several people say not to use them, we had already bought our car from them and continued using their service. Whenever I heard something negative, I defended Casey. We received good service and the White Team representative (Rich) took very good care of us. However, as of today, I will never return to any Casey dealership. Rich has left the dealership and we were placed on a different team. They gave us a quote that was $700 under the actual bill. The manager and the new team representative showed no compassion concerning the extra cost. They did not understand that I would not have had the work done if I knew that it would cost almost $2,000. They just wanted to argue with me. The manager immediately defended his team representative, in a demeaning manner. I am giving one star only because when another team member saw how upset I was, he was very helpful in helping me get my car and leave as fast as possible....never to return to a Casey Dealership. I have never posted a review before but I felt that I needed to make an exception, in this case. I hope this will help others. More
by McMath
Employees Worked With
Prefer not to list
April 13, 2020
Such Professionalism.. No matter when I come to Casey's the service is always good. My service advisor, Richard Vaughan makes sure that I am satisfied and that all issues ha No matter when I come to Casey's the service is always good. My service advisor, Richard Vaughan makes sure that I am satisfied and that all issues have been addressed. Thumbs up to Denise Keaton & Richard Vaughan More
by deegieh42
Employees Worked With
Richard Vaughan, Denise Keaton
April 04, 2020
Still a courteous and professional business. Safe guards put in place due to the corona virus. My service advisor wore a mask, gloves, and used hand sanitizer. I appreciate the use of ppe for both her and h put in place due to the corona virus. My service advisor wore a mask, gloves, and used hand sanitizer. I appreciate the use of ppe for both her and her customers safety. The mechanics were also taking safeguards for themselves as well my vehicle. Thanks Casey for maintaining great customer service. More
by Mr Tim
Employees Worked With
Loan Pham
March 26, 2020
Great! Experience I took my truck to the Casey Collision Center for the first time. It was another Great! experience, with the 'Ron Mendenhall' team, they went Above & I took my truck to the Casey Collision Center for the first time. It was another Great! experience, with the 'Ron Mendenhall' team, they went Above & Beyond, just as the Outstanding! Used Car department, headed up by 'Malcolm Rooks & William Rogers' Team do. I also had Great! work done by the Service Department team, thru Ms 'Loan Pham', a Great! service adviser. Not to mention, my 2014 chevy silverado, came out looking & running like new. These Casey Teams made sure "I" was completely, "Satisfied & Good to Go" - " They Aim to Please". - "Everyday is a Great! Day" @ Casey Chevrolet. - They are Highly Recommended by John McElrath - "Mac" Click to Copy More
by Mac
Employees Worked With
Loan Pham
February 09, 2020
My intent was to gather information about warranties on my Silverado and ended up in a new Silverado, not sure how that happened. The staff were professional and kind. my Silverado and ended up in a new Silverado, not sure how that happened. The staff were professional and kind. More
by Atstephens
January 23, 2020
Jamie Reeves Jamie is persistent but patient. She makes sure you're happy before walking off the lot and is a pleasure to work with. Will definitely be back! Jamie is persistent but patient. She makes sure you're happy before walking off the lot and is a pleasure to work with. Will definitely be back! More
by Ty
Employees Worked With
Jamie Reeves
January 16, 2020
Best Service Manager Ever! Jeff Amos is attentive to every servicing need I have. He is simply the best! Together with Will Jordan, they make the perfect team for taking care Jeff Amos is attentive to every servicing need I have. He is simply the best! Together with Will Jordan, they make the perfect team for taking care of my 2018 Corvette. More
by subsailor74
Employees Worked With
Will Jordan, Jeffrey Amos
November 15, 2019
dropped a vehicle off for a scheduled repair, was told it would be a few hours to complete. I work across the street from this facility so made no other transportation arrangements. After lunch I was a littl would be a few hours to complete. I work across the street from this facility so made no other transportation arrangements. After lunch I was a little concerned so I called and had to leave a message to contact me when work was completed. I got off work and got to the facility to learn they had closed 10 minutes earlier. No one in any of the garages. Tons of employees on the dealership side but of course no one could help. Called the next morning and was told the wrong part came in and they would try to fix today. I said never mind I was coming to take my vehicle. Miraculously my vehicle was fixed in less than the hour it took for me to get over there. Then, they have the audacity to tell me they were doing a courtesy for me having my vehicle cleaned and detailed. It would only be 30 minutes. 35 minutes later I’m still waiting. xxx? So I’m sitting here writing as many reviews as I can manage to warn as many as I can. More
by Hilbornc
Employees Worked With
Robin
November 09, 2019
Wanted to take the time out to give Jamie Reeves kudos for an awesome experience. She was honest and I truly felt she was giving me her undivided attention giving me all the options I needed to make my de for an awesome experience. She was honest and I truly felt she was giving me her undivided attention giving me all the options I needed to make my decision. I would Definitely only go back to her for my car buying experience. More
by Jewel-Dior
Employees Worked With
Angel Webb, Jamie Reeves
October 28, 2019
Jamies Reeves is an awesome salesperson. She has an amazing personality and is very informative. She is very easy to talk to and she listens to you to help you make the best choice! amazing personality and is very informative. She is very easy to talk to and she listens to you to help you make the best choice! More
by LaTasha D
Employees Worked With
Jamie Reeves , Jamie Reeves
