Casey Chevrolet - Service Center

Worst stealership in Hampton Roads. Free inspections because the inspectors rip your windshield wipers blades. Not trustworthy at all. Free inspections because the inspectors rip your windshield wipers blades. Not trustworthy at all. More

I would have rated this experience as excellent except for the "constant reminders". I received 3 cell phone calls, 2 texts and 3 emails reminding me of the appointment. This is extreme and was a disrup for the "constant reminders". I received 3 cell phone calls, 2 texts and 3 emails reminding me of the appointment. This is extreme and was a disruption to my busy schedule. I keep a calendar and don't need this many reminders. Perhaps one would be appropriate, not 8. Please consider your customer's experience in appointment reminders. More

Scheduled an appointment almost two weeks in advance. Dropped my truck off at 815am for a 830am appointment to replace 2 front tires. Received a call at 3:30pm stating the tires did not come in. They did Dropped my truck off at 815am for a 830am appointment to replace 2 front tires. Received a call at 3:30pm stating the tires did not come in. They did not seem to care about the inconvenience they caused. It’s very disappointing. More

My vehicle had hard shifting when I brought it. I didn't understand the first recommendation to change the electrical harness. No one explained it in technical terms. My vehicle is covered by an extended wa understand the first recommendation to change the electrical harness. No one explained it in technical terms. My vehicle is covered by an extended warranty. I was set up in a loaner vehicle. It took awhile to get approvals and the communication seemed delayed. When I got the truck back, it no longer had HP transmission fluid in it. The shifting got worse. I brought it back. It took awhile to get approval again to replace with a remanufactured transmission. After a week, we got the approval from the warranty company. After that, the replacement got done 3 days early and the remanufactured transmission with HP fluid is running great. I was weary during the process. The communication was slow and non-technical, but the service employee was really nice and otherwise helpful. The loaner vehicle made it easy to cope. Now I couldn't be happier. More

I purchased a 2015 Ford Explorer from Maria exactly 1 year later I’m driving on the parkway in Va beach and the steering wheel locked up while I was driving. I was unable to turn at all… almost caused a year later I’m driving on the parkway in Va beach and the steering wheel locked up while I was driving. I was unable to turn at all… almost caused a really big crash. I manage to pull off the road safely. Tried to get my car towed it took 4 different tow trucks because no one could believe my steering wheel was that locked you could not move it one centimeter. Got my truck to Casey for them to tell me the parts are not covered and they can’t tell me what’s wrong with it. Meanwhile they refused to even look at the vehicle. I spoke with the manager of the service department who was the most unprofessional unpleasant person I have ever dealt with. He was rude and basically inconsiderate of what just happened to me in a vehicle that I purchased from you. Zero was done to assist me. Got my truck towed to ford this was June 8 2021 it is now September 13 and my truck is now complete 4 months later. Also Casey refused to give me a loaner car. I eventually got a loaner from my bank.. I do want to say every single human I dealt with at Casey had poor customer service. It cost nothing to show empathy. I am truly disgusted with the way I was treated. I have free state inspections and free oil change and I am thinking of just going somewhere else and paying out of pocket. 0 stars WOULD NOT RECOMMEND!!!!!!!!!!!!!!!!!!!! More