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Casey Chevrolet - Service Center

Newport News, VA

3.8
120 Reviews

120 Reviews of Casey Chevrolet - Service Center

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April 09, 2023

I have come to Casey for 6 years now and Mary has helped me numerous times. She's always done an amazing job helping bme take care of my Chevy's. More

by RichTHoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Yeatts
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2023

Accommodating establishment, I am able to do work in a peaceful setting. The staff is friendly and knowledgeable. More

by Dosey08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Wightman
April 02, 2023

I always receive prompt service and knowlegeable and professional staff at Casey Chevrolet. Thank you More

by skisinsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Glass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Yeatts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Letkemann is super helpful too!, Jeffrey Amos, Sierra Dail, Cristina Wightman
Apr 05, 2023 -

Casey Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Casey Chevrolet and we hope to see you again.

February 06, 2023

Humiliated and embarrassed after I took my vehicle in for service. After only having the vehicle for almost 4 months now, it might need a new transmission, but who knows because the service center hasn’t upd More

by Jess
Recommend Dealer
No
Employees Worked With
Willie (JR) Goodman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Damon Barron
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2023

Usually quick, easy, no fuss service but, this time while getting a state inspection I was overcharged for a simple item (license plate bulb). I was charged $50.00 for an est. $10 bulb and 5 minutes of work? More

by servo4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Yeatts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Casey Chevrolet responded

Hi there, thank you; we appreciate your feedback! Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 08, 2022

Terrific team headed by Jeff Amos. Anything I need done, Jeff ensures it is completed and I am informed of the status. More

by Recre8tor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Amos
Nov 13, 2022 -

Casey Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thanks for taking the time to leave a review.

August 31, 2022

Casey Chevrolet always makes me feel like my business is important to them. Friendly and fair, Walker an his team are the best. More

by Mikeski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Amos, Sierra Dail
Sep 29, 2022 -

Casey Chevrolet responded

Mike, thank you for leaving us this amazing review! We are not only proud of our staff, but proud to have customers like you.

July 21, 2022

Great woman an great customer service an hospitality will always chose them for all my needs More

by Andrewboyers20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Glass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sierra Dail, Aziah Robinson, Cristina Wightman, Atyanna Hamblin-Huff
Jul 28, 2022 -

Casey Chevrolet responded

Andrew, Your satisfaction is important to us, so we want to sincerely thank you for choosing Casey Chevrolet and we hope to see you again soon!

Jul 29, 2022 -

Andrewboyers20 responded

I just want one thing that’s all I ask for sales team please

July 01, 2022

Ms.Robinson is a wonderful advisor! Very polite and courteous with a delightful personality..She handles her business and knows her job well..She’s a keeper..! More

by MrBluC7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Yeatts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Amos, Aziah Robinson
Jul 28, 2022 -

Casey Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!

June 08, 2022

Great services, I am pleased with the services. Mallory is very respectful and customer oriented worker More

by Ernest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Glass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie MacAulay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Yeatts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mallory , Jeffrey Amos, Sierra Dail, Aziah Robinson, Cristina Wightman
Jul 02, 2022 -

Casey Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us again for any future automotive needs.

Jul 02, 2022 -

Ernest responded

Surely will

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