Casey Chevrolet - Service Center

Corvette service technician is a rude, pompous idiot We dropped our Corvette off for its 100,000 mile maintenance and to have a vibration in the rear end fixed (I suggested was due to brand new tires not We dropped our Corvette off for its 100,000 mile maintenance and to have a vibration in the rear end fixed (I suggested was due to brand new tires not being properly balanced - the tires were purchased online and installed at WalMart). The technician, Will Jordan, walked me through what was recommended for the 100,000 work based on his inspection, which included replacing two front leaf spring bolts that had come out. He then recommended replacing the rear passenger side wheel hub. After the hub was replaced, we test drove the car and the vibration was still there – Will Jordan then took a ride with my wife and she pointed out the vibration – he very condescendingly tried to convince her it was either items in the cargo area or a normal noise – he tried baffling me with his “factory certified Corvette technician" BS but I explained to him I was an engineer with an MS degree and I designed mechanical systems for NASA and went on to explain to him why he was wrong. They never fixed the vibration. I took the car to Tread Quarters and had the wheel re-balanced which fixed the problem (as expected). A few months later while under the car changing the oil, I noticed the missing leaf spring bolts were still missing. When I called the dealership, the service manager, Rick Milton, cussed at me and told me I should take the car elsewhere for repair. He said they only “fixed” the rear of the vehicle – he refused to acknowledge any of the 100,000 mile work was on the front of the car. Fortunately, the general manager, Steve Pagano, stepped in and had them install the missing bolts. My conversation with Steve Pagano was the only redeeming instance of the entire experience. Unfortunately, when I picked the car up after the work, Rick Milton tried to get me to sign a reciept saying the bolts were unrelated to the previous visit, because the it was all work in the rear of the car (despite the fact that they were pointed out as missing at that visit to me by Will Jordan while physically standing under the car and that I had asked for them to be replaced). I refused and Rick Milton refused to give me a corrected receitp. Just remember, if you buy a Corvette on the Peninsula, these are the people you will have to deal with!!! In the dealership's response to this review, they say I said I would go to TreadQuarters because I had already paid for the service. That is factually incorrect. I did not go to TreadQuarters until after Casey Chevrolet (as stated before, the tires were installed at WalMart), and my receipt from TreadQuarters is dated as such. They also said "If the leaf spring bolts were missing at that time, their technicians would have noticed and let you know about this issue." - this is true. Unfortunately, they did nothing about the missing bolts and let my wife drive off in a car with a compromised suspension system, despite me asking for new bolts to be installed. Lastly, other than Steve Pagano, no one from Casey seemed the slightest bit intested in helping me until after I posted a negative review. More

Terrible customer service I bought a car in September. I'm not thrilled with it, headlight had electrical issues straight off the bat and the tires had constant leaks. But I am I bought a car in September. I'm not thrilled with it, headlight had electrical issues straight off the bat and the tires had constant leaks. But I am more disappointed in the disrespect at the service center than I am with my car. I needed a oil change. In fact I am here as I'm writing this. And I had to call three times in different days before I was even able to schedule an appointment. The first phone call was on a Tuesday around 2pm. No one answered. I called again on Wednesday and no on answered. That was around 11am, I left a detailed message and my Phone number twice. Almost a week went by and no one got back to me. I called the following week and finally was able to make an appointment. For a Monday. June 8th. I come up to the service center and park. No one greats me. No one looks up. I stand by a man's desk hoping to ask where I should park. He it ignores me. So I walk inside to ask the women at the front desk for assitance. They are also rude and uninterested in helping. One man eventually gives me directions to pull the car in on the left. A woman asks who I was meeting- I didn't know. I wasn't told on the phone call. They looked it up and told me it was Perry. The man at the desk who wouldn't look up. When I make an appointment with someone or a company I expect to have that time set aside to be ready for that person. I was here at 1:30. I stood by poetry's desk until 1:36 until he spoke to me. I said hello and he shushed me with a hand motion and Told me to wait a sec. Finally he got off the phone, Looked at me and asked if I was waiting. Yes I answered, I am waiting for you. No he clarified and asked if I was going to wait at the shop for the oil change to be done. Yes I was. He told me to wait inside and turned back around. And that was that. I won't be back again. More