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Casey Chevrolet - Service Center

Newport News, VA

3.8
120 Reviews

120 Reviews of Casey Chevrolet - Service Center

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December 01, 2016

Service - Appointments are Pointless I am STILL sitting here waiting for my reinspection. I had a 745am appointment and it is now 942. Perry told me 20 minutes. I simply need my license p More

by Henderson757
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Nettles, Perry Phillips
October 31, 2016

Excellent service! Jeff, my Service Advisor was great in addressing the safety recall on my 2015 Silverado quickly. Will, the Service Technician, did the service. He was More

by Looney9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will, Service Technician, Jeffrey Amos
Nov 07, 2016 -

Casey Chevrolet responded

Thank you so much for the kind words! We are thrilled that Jeff and Will did a great job on your Silverado and were able to take good care of you. We strive to give our customers the best service every time and we're glad you were provided with that. If there's anything else we can do for you, please let us know!

October 28, 2016

Impeccable Customer Service Jonelle is the epitome of customer service! She always gives service with a smile. She is very knowledgeable and friendly. She takes care of her cu More

by Mwilks17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonelle Ricks
Oct 31, 2016 -

Casey Chevrolet responded

Wow! Thank you so much for taking the time out of your day to share your kind words! We are absolutely thrilled to know Jonelle has been able to put your concerns to rest, and assure you that our team is the best around. Our entire team takes great pride in not only being quick and effective, but also providing our customers with the stellar service our customers deserve. It is simply the Casey way. We truly appreciate your business, and please let us know if there is anything more we can do for you. Have a wonderful day!

October 27, 2016

Excellent service Jeff Amos performed excellent work on all Dewberry Truck, all my co workers they are very happy with the service the Jeff Amos performed, thanks More

by Gramallo81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Amos
Oct 28, 2016 -

Casey Chevrolet responded

Thank you for your awesome feedback! We are so glad you Jeff made sure your visit to our service center had you driving away completely satisfied. We appreciate your business, and look forward to working with you again in the future!

October 27, 2016

Always Helpful Every time I to schedule an appointment or have a question Mrs. Patsy is always accommodating and nice. If she doesn't know the answer to something sh More

by MelD82
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patsy Lovejoy
Oct 28, 2016 -

Casey Chevrolet responded

Thank you for your great feedback, Mel! It is great Patsy is always so accommodating whenever you need our help. We believe in providing all of our customers with the amazing service they deserve. We truly appreciate your continued business, and please let us know if there is anything more we can do for you!

October 14, 2016

Great service at Casey Jeff Amos very helpful Great service at Casey. Jeff Amos always helps us to make service with ours cars a pleasure. He takes the time to explain all details and very helpful More

by lovemyboys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Amos
Oct 18, 2016 -

Casey Chevrolet responded

We're so happy to hear such wonderful feedback on your recent service visit! Jeff and the staff work very hard to be efficient and correct with every customer's service experience. We're thrilled you've been able to have positive experiences and hope to continue earning your business! If there's anything else we can do please let us know! Thanks again, and have a fantastic day!

October 14, 2016

Excellent Service Casey has an excellent team in Jeff Amos and Will Jordan. I have been receiving flawless service and support from the Red Team for 14 years. They are More

by Leonard Saunders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Jordan, Scott Gregoire, Jeffrey Amos
Oct 18, 2016 -

Casey Chevrolet responded

Leonard we're so thrilled to hear from a long time customer such as yourself! It gives us great joy to hear that Jeff and the team have been able to take great care of you and your vehicles for 14 years! We can't wait to welcome you back once again, and continue providing you the absolute best in customer and vehicle service. We can't wait to make it another 14 years and beyond, Leonard! Thanks so much for your continued business, and please let us know if there's anything else we can do for you!

October 11, 2016

Excellent Customer Service & Value I purchased my Tahoe from Casey Chevrolet three years ago and had the best experience. The salesman was professional and low-pressure. I got a great More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Glass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2016 -

Casey Chevrolet responded

That is wonderful to hear, Sarah! We are so glad your mini-trip to our service center was worth the drive so that our dedicated team could make sure you left our dealership completely satisfied. Sean and the rest of our team strive to always make sure our customers receive the quick and effective service they deserve. We truly appreciate your business and recommendation. Please do not hesitate to let us know if there is anything more we can do for you. Have a great day!

October 11, 2016

Mr.Perry I've never had any problem with Casey. Mr.Perry has always been professional and friendly. I've been taken my suv for the past two years, and before a More

by Willie H Major, jr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Perry Phillips
Oct 12, 2016 -

Casey Chevrolet responded

You are more than welcome, Willie! We are so glad Perry always makes sure you have such professional and friendly visits to our dealership. We always do our best to make sure our customers leave our dealership completely satisfied whenever they visit. We truly appreciate your continued business, and please let us know if you need anything else. Have a wonderful day!

October 06, 2016

CHEVY SONIC 2014 TURBO Tuesday 10/4/16 driving down the road and heard a noise, thinking it was a vehicle around me, then the car was no longer around me and my car was stil More

by TurboCar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Vaughan, Jeffrey Amos
Oct 07, 2016 -

Casey Chevrolet responded

Thank you so much for taking the time to share your awesome comments! It was the pleasure of Jeff and his team to quickly and effectively make sure you and your vehicle received the absolute best service you deserve. Whether it is working with Rich, Jeff or any of our dedicated team, your baby is always in great hands. We truly appreciate your business, and please do not hesitate to let us know if there is anything more we can do for you. Have a wonderful day!