Casey Chevrolet
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 AM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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took 4 hours to complete a deal that was set up the day before. they offered me 1/8 of the blue book trade in value on my civic (high demand vehicle) then when i called them on it promptly quadrupled the o before. they offered me 1/8 of the blue book trade in value on my civic (high demand vehicle) then when i called them on it promptly quadrupled the offered trade in price... the salesman was good but everyone else there was terrible, plus they put my wife on the registration despite my request not to, so now i have to pay property tax on it.....THIS IS A TERRIBLE DEALER WHO I WILL NEVER RECOMEND (EXCEPT TO THOSE I DESPISE) DO NOT WASTE YOUR TIME THERE THEY WILL RIP YOU OFF...oh and finally they offer nothing in after market incentives, they didnt even leave the screws for the rear license plate in ...i had to get my own. More
My Fiance' and I arrived to Casey looking for 1 possibly 2 used cars. We were greeted by a sales person literly as soon as we stepped out of our rental car. This first sales person was very nice and as help 2 used cars. We were greeted by a sales person literly as soon as we stepped out of our rental car. This first sales person was very nice and as helpful as I believe they were allowed to be. We said at the very beginning that we were looking for a specific car we saw online, but didn't know the price. None of their vehicles had prices listed. They wouldn't tell us the price of any of them. We were taken inside to work out some prices. We gave them our personal information for "their records" so we could hear some prices. A manager ended up taking over the dealings with us, and tried to squeeze us into a car that was several thousand dollars higher than what we specifically told them we were looking for. After almost 4.5 hours of back and forth with them on loan rates and monthly payments, they still kept trying to sell us a loan much higher than what we wanted. In the end, he tried every trick straight out of the playbook. He set off just about every warning bell I have. Even after me telling them that alot of what was happening was making me uncomfortable, they still didn't change their tack. My biggest regret is allowing them to run a credit report to "get us some real numbers." Beware this tactic! We ended up walking away and bought 2 cars from a competitor who treated us exactly the right way. More
Very negative experience. They acted as if they were my best friend before purchasing the vehicle, but after the sale was over I was only a problem to them. When trying to fix a very small issue with the best friend before purchasing the vehicle, but after the sale was over I was only a problem to them. When trying to fix a very small issue with the vehicle just 24 hours after buying I was spoken to like a small child and ganged up on by the salesman and sales manager! Do yourself a favor and go someone else!! More
This dealership was "high pressure" from day one. First, the salesman asked me to come in and work a deal on the truck I had found at another dealership. My fault but I thought he was going to get this tru the salesman asked me to come in and work a deal on the truck I had found at another dealership. My fault but I thought he was going to get this truck from an adjacent dealership and work with me, instead they wanted to push one of their trucks on me. It was a nice truck and the price was rock bottom. I visited this dealership 4 times over a two week period trying to make up my mind and each time is was more and more bruttle. One time the salesman tried to run my credit by tricking me into thinking with my social security number he could give me a close figure for monthly payment. When I called him on it he walked away and spoke with some other employees who started laughing because he got caught pulling a fast one. Another time he said he was not going to work at the dealership after "today" so this deal is only good today. Then later told me to call him on Monday. WOW, must be my first day on the rodeo circuit. Bottomline....I bought a FORD, sorry guys. Professionalism is a must. More