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Casey Chevrolet
Newport News, VA
1,156 Reviews
Welcome to Casey Chevrolet in Newport News, VA
Since 1958, Casey Chevrolet has been your Newport News Chevrolet dealership, selling quality new or used cars, trucks, and SUVs while providing unparalleled service. Serving Hampton, Norfolk, and Virginia Beach, our outstanding sales staff is here to help you, not hassle you. We are conveniently located 1 mile south off exit 258A on I-64 at 11700 Jefferson Ave. Visit our hours and directions page and then come down and see us.
We have the cars that Virginia Beach and Hampton Chevrolet shoppers are looking for; from the economical Cruze to the powerful Camaro and the plush Malibu. You can also see the Impala and Sonic. Chevrolet shoppers may prefer something bigger. The Equinox and Traverse drive like a sedan and have the room of an SUV. If you need something larger, the Tahoe and Suburban have you covered with seating for 9. Newport News Chevy truck shoppers need to see our large selection of Silverado 1500s. We're sure to have the features you're looking for. At Casey Newport News, we also have the Avalanche, Colorado and Silverado 2500HD. Our dealership offers a free quote online and we invite our Virginia Beach to Hampton drivers to contact us to schedule a test drive at Casey Chevrolet today!
See Casey Chevrolet for all your service needs
Regular maintenance can help keep your car, truck, or SUV in top shape for longer. Casey Chevrolet in Newport News, Virginia will take care of all your service needs with a smile. Our ASE certified technicians will change your oil, rotate your tires or take care of your scheduled maintenance and get you back on the road in no time. Hampton Chevrolet drivers can make an appointment, see our service specials and order parts online.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 AM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 1,156 reviews
October 15, 2015
Corvette service technician is a rude, pompous idiot We dropped our Corvette off for its 100,000 mile maintenance and to have a vibration in the rear end fixed (I suggested was due to brand new tires not We dropped our Corvette off for its 100,000 mile maintenance and to have a vibration in the rear end fixed (I suggested was due to brand new tires not being properly balanced - the tires were purchased online and installed at WalMart). The technician, Will Jordan, walked me through what was recommended for the 100,000 work based on his inspection, which included replacing two front leaf spring bolts that had come out. He then recommended replacing the rear passenger side wheel hub. After the hub was replaced, we test drove the car and the vibration was still there – Will Jordan then took a ride with my wife and she pointed out the vibration – he very condescendingly tried to convince her it was either items in the cargo area or a normal noise – he tried baffling me with his “factory certified Corvette technician" BS but I explained to him I was an engineer with an MS degree and I designed mechanical systems for NASA and went on to explain to him why he was wrong. They never fixed the vibration. I took the car to Tread Quarters and had the wheel re-balanced which fixed the problem (as expected). A few months later while under the car changing the oil, I noticed the missing leaf spring bolts were still missing. When I called the dealership, the service manager, Rick Milton, cussed at me and told me I should take the car elsewhere for repair. He said they only “fixed” the rear of the vehicle – he refused to acknowledge any of the 100,000 mile work was on the front of the car. Fortunately, the general manager, Steve Pagano, stepped in and had them install the missing bolts. My conversation with Steve Pagano was the only redeeming instance of the entire experience. Unfortunately, when I picked the car up after the work, Rick Milton tried to get me to sign a reciept saying the bolts were unrelated to the previous visit, because the it was all work in the rear of the car (despite the fact that they were pointed out as missing at that visit to me by Will Jordan while physically standing under the car and that I had asked for them to be replaced). I refused and Rick Milton refused to give me a corrected receitp. Just remember, if you buy a Corvette on the Peninsula, these are the people you will have to deal with!!! In the dealership's response to this review, they say I said I would go to TreadQuarters because I had already paid for the service. That is factually incorrect. I did not go to TreadQuarters until after Casey Chevrolet (as stated before, the tires were installed at WalMart), and my receipt from TreadQuarters is dated as such. They also said "If the leaf spring bolts were missing at that time, their technicians would have noticed and let you know about this issue." - this is true. Unfortunately, they did nothing about the missing bolts and let my wife drive off in a car with a compromised suspension system, despite me asking for new bolts to be installed. Lastly, other than Steve Pagano, no one from Casey seemed the slightest bit intested in helping me until after I posted a negative review. More
by disappointed_corvette_owner
Employees Worked With
Will Jordan, Rick Milton, Steve Pagano
October 05, 2015
I will trust them again. I drove from Fayetteville, NC to the dealership on 10/04/15. I had the best service which I was expecting. The service I received, the price I got, I drove from Fayetteville, NC to the dealership on 10/04/15. I had the best service which I was expecting. The service I received, the price I got, the honesty I have noticed are un parallel. Absolutely no hassle policy they have. Thank you. More
by Fayetteville, NC
August 20, 2015
Awesome experience at Casey Joel made the purchasing experience excellent. I would definitely purchase from Casey again if the experience is the same. He was not pushy and he tri Joel made the purchasing experience excellent. I would definitely purchase from Casey again if the experience is the same. He was not pushy and he tried to ensure that I was happy with my purchase. So much so that I got my wife to purchase a vehicle at the same time. This experience has made me recommend Chevy and specifically Casey to coworkers, friends, and family. More
by Dave Ashe
August 20, 2015
Phone convo I called in yesterday and spoke with a sweet knowledgeable young lady. I didn't want to give my name or number because I know sometimes they can be pu I called in yesterday and spoke with a sweet knowledgeable young lady. I didn't want to give my name or number because I know sometimes they can be pushy. She answered all of my questions and even gave me her work email just in case I became active in buying. When I'm ready to purchase I will Casey to speak with Keiana! More
by Janiet05
Employees Worked With
Keiana Graham
July 08, 2015
excellence! I have never had any problems with Casey. I know that service work takes time, and I come prepared. It is always a pleasure to talk to everyone from t I have never had any problems with Casey. I know that service work takes time, and I come prepared. It is always a pleasure to talk to everyone from the technicians to the ladies at the service desk! More
by semiretired
Employees Worked With
Nathan Pearce adn the two ladies at the service desk, Perry Phillips
June 24, 2015
2015 Silverado 1500 The folks at Casey Chevrolet are GREAT! I've traveled the Virginian Peninsula looking for a Lifted Chevy Silverado 1500; after visiting 5 different de The folks at Casey Chevrolet are GREAT! I've traveled the Virginian Peninsula looking for a Lifted Chevy Silverado 1500; after visiting 5 different dealerships, I quickly learned that the folks at Casey would be willing to build the truck exactly as requested. Corrine and Mary offered top-notch salesmanship and competitive pricing... Beat other dealerships in both pricing and attitude, I was very impressed with how the folks at Casey reacted while following up w/customer requests! Their service department has been excellent as well. Rich has assisted/ordered/responded in a timely manner and kept me updated on all aspects of the purchase/build. I'm generally not the type to write reviews but after my experience at Casey Chevrolet; when compared to other dealers, I felt I should help others find the right dealership concerning their next purchase! More
by Brian
Employees Worked With
Mary Farris, Corrine Short, Richard Vaughan
June 20, 2015
Review of Casey Chevrolet Almost five years ago, Casey Chevrolet sold me a Silverado pickup for a great price. Ever since then, Casey has service and repaired my truck except Almost five years ago, Casey Chevrolet sold me a Silverado pickup for a great price. Ever since then, Casey has service and repaired my truck except for a period of time when I was out of the country. When I returned, I had to take the truck in for new tires before I could drive it home. I felt that I was taken in by the Chevrolet dealership. As many times I have been to Casey's I have never felt like I was taken advantage of or cheated. I trust Casey with all of my needs for my truck. Rich Vaughn has always been straight and honest with me and has made me feel like I was the only customer there. More
by engineer
Employees Worked With
Richard Vaughan
June 20, 2015
Shelton's experience with caset Chevrolet I give this rating a 5 because of he service department and the respect I get as a customer. I will buy from "this" dealership and from RJ English. I I give this rating a 5 because of he service department and the respect I get as a customer. I will buy from "this" dealership and from RJ English. I also only want Rich working on my vehicles. These guys are family, as well as this entire dealership. More
by Shelton74
Employees Worked With
Rj English, Richard Vaughan
June 09, 2015
Professional Care I broke down less than a mile from their dealership. They actually sent a technician to me with a battery device to jump my car. This allowed me to I broke down less than a mile from their dealership. They actually sent a technician to me with a battery device to jump my car. This allowed me to get to them for the repairs I needed without paying for a tow truck. Thank you! More
by Moparnut99
Employees Worked With
June 09, 2015
AMAZING EXPERIENCE I recently went to Casey Chevrolet to get my car serviced. I had an excellent experience and everyone I spoke with with so kind and courteous. I used I recently went to Casey Chevrolet to get my car serviced. I had an excellent experience and everyone I spoke with with so kind and courteous. I used to bring my vehicle to Hampton Chevrolet and will bring my vehicle here from now on. I look forward to bringing my vehicle back again! More
by tina
Employees Worked With
Richard Vaughan
