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Casey Chevrolet
Newport News, VA
1,145 Reviews
Welcome to Casey Chevrolet in Newport News, VA
Since 1958, Casey Chevrolet has been your Newport News Chevrolet dealership, selling quality new or used cars, trucks, and SUVs while providing unparalleled service. Serving Hampton, Norfolk, and Virginia Beach, our outstanding sales staff is here to help you, not hassle you. We are conveniently located 1 mile south off exit 258A on I-64 at 11700 Jefferson Ave. Visit our hours and directions page and then come down and see us.
We have the cars that Virginia Beach and Hampton Chevrolet shoppers are looking for; from the economical Cruze to the powerful Camaro and the plush Malibu. You can also see the Impala and Sonic. Chevrolet shoppers may prefer something bigger. The Equinox and Traverse drive like a sedan and have the room of an SUV. If you need something larger, the Tahoe and Suburban have you covered with seating for 9. Newport News Chevy truck shoppers need to see our large selection of Silverado 1500s. We're sure to have the features you're looking for. At Casey Newport News, we also have the Avalanche, Colorado and Silverado 2500HD. Our dealership offers a free quote online and we invite our Virginia Beach to Hampton drivers to contact us to schedule a test drive at Casey Chevrolet today!
See Casey Chevrolet for all your service needs
Regular maintenance can help keep your car, truck, or SUV in top shape for longer. Casey Chevrolet in Newport News, Virginia will take care of all your service needs with a smile. Our ASE certified technicians will change your oil, rotate your tires or take care of your scheduled maintenance and get you back on the road in no time. Hampton Chevrolet drivers can make an appointment, see our service specials and order parts online.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 AM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 1,145 reviews
April 16, 2016
poor communication Did online credit app and trade in value on car granted i have problem credit but not i person called me or emailed guess waste of there time since th Did online credit app and trade in value on car granted i have problem credit but not i person called me or emailed guess waste of there time since they couldn't sell a vehicle will never try them again in furture even went by dealership not saying i did info online talked to salesman said i have problem credit wanted to trade current car lm in said i was upside down acted like he didnt want to give me the time of day my credit problems are my fault but dont treat me any less than next person you can sell a car to because they have great credit will just look elsewhere in furture......steve More
by crabbdownunder
Employees Worked With
N/A
February 21, 2016
Corvette Tow My car was towed to the dealership because I could not start it; failure to recognize the key(Fob) being present. The doors would not open, when they My car was towed to the dealership because I could not start it; failure to recognize the key(Fob) being present. The doors would not open, when they finally opened, the car would not start. I thought it could be the car battery, the key batteries or something with the electronics. The car battery was replaced. The person I spoke with by phone was very informative and pleasant. (Richard). I probably drove him nuts with my phone calls, but he was patient. When I picked up the car the person in the bay let me walk right pass him; an individual at the counter pointed me back in his direction. I was the only customer in the bay area at the time. He looked up and I asked about the car, which was in plain view in the bay area near the doors. He handed me the keys and that was it, no further conversation. My car has the same problem that it was towed in for. The Key "Fob" works when it wants to but I noticed that its a problem with the starter button not detecting the key. I still have the same issues with starting my car. The car smelled of oil in the interior, no attempt to clean up after servicing. More
by cheryll.holmesmcknight
Employees Worked With
Richard Vaughan
February 19, 2016
Maada was great! :) My experience was amazing! Maada was so helpful and very patient with me with the process of purchasing my first vehicle, couldn't have asked for a be My experience was amazing! Maada was so helpful and very patient with me with the process of purchasing my first vehicle, couldn't have asked for a better car salesman! highly recommend anyone going here to purchase a vehicle! More
by Cwaaga16
Employees Worked With
Maada Keili
February 11, 2016
AMAZING.. I have been adopted. I have never experienced this type of help ,loyalty and care being a professional myself and the care I have for my own clients I have been adopted. I have never experienced this type of help ,loyalty and care being a professional myself and the care I have for my own clients I found with each person I dealt with.. IT WAS LOVE ALL LOVE AND EVERYONE CARED AND I HAVE SENT CUSTOMERS TO HAVE THE SAME EXPERIENCE. . LOVE U CASEY CHEVROLET More
by Blondie1
February 05, 2016
Love my new car! Thank you to Mary, Keiven and staff for the great deal! Great customer service! Very happy with my experience at Casey Chevrolet and love my car! Thank you to Mary, Keiven and staff for the great deal! Great customer service! Very happy with my experience at Casey Chevrolet and love my car! More
by Anna
Employees Worked With
Mary Farris, Keiven Giddens
January 25, 2016
Buying a vehicle on a budget While I was traveling for my job I returned home and needed to get a newer vehicle. The staff went well above what I expect from a car dealership and While I was traveling for my job I returned home and needed to get a newer vehicle. The staff went well above what I expect from a car dealership and worked for over four hours to get me a vehicle that is a perfect fit for me and at a price that was well under what I expected to pay. The few things that weren't perfect with the vehicle they are fixing for me tomorrow before I have to continue traveling for work. I would recommend Rick and Mary to anyone who was in the market for a car. I am truly appreciative of their time and effort. More
by Professor Izzy
Employees Worked With
Rick Pelczarski, Mary Farris
December 14, 2015
Excellent service Rich always does his very best to take care of me each time I have taken my car for any reason.. I had a issue with my air condition unit and I was go Rich always does his very best to take care of me each time I have taken my car for any reason.. I had a issue with my air condition unit and I was going on a long driving trip and Rich had that issues resolved so I would not have any problems, on my trip. Thank you so much Rich for all the times you have taken care of my car. You are the best. More
by Lynnliggins
Employees Worked With
Richard Vaughan
October 24, 2015
Always prompt courteous service with a smile. Whether I'm looking for a new vehicle or having one serviced I am always met by courteous employees more than willing to help and guide me in the righ Whether I'm looking for a new vehicle or having one serviced I am always met by courteous employees more than willing to help and guide me in the right direction. More
by mjholden57
Employees Worked With
Will Jordan, Corrine Short, Craig Politte, Scott Gregoire, Jeffrey Amos
October 17, 2015
Disrespect & Wrong doings In June of 2015 we bought a 2014 Ford Explorer Limited from Casey. Upon arriving home we started to get pulsating from warped rotors. We has to replac In June of 2015 we bought a 2014 Ford Explorer Limited from Casey. Upon arriving home we started to get pulsating from warped rotors. We has to replace the wiper blades within 2 weeks of ownership. Then 1 month into ownership the 3rd row leather seats exploded apart due to the stitching vanishing. I've contacted Mr.Rogers the used car Mgr numerous times via phone & email. I was told to have Ford dealer inspect the seats. I also was told to get an estimate for the key lock code pad on the door today never supplied the code for. I was then told to take it to an upholstery shop that the mentioned Ford dealer used so I did that. I've supplied estimates for repairs and to this day all I've received is run arounds and disrespect. Oh wait I did receive documentation stating legal actions if I didn't abide with their demands of returning my trades title. Woops did I forget to mention they sold the Jeep already without the title? There's much more to this but I think this review says enough. Mr.Rogers are you starting to respect & listen now? More
by CaseySux
Employees Worked With
William Rodgers III, Sam Opara
October 15, 2015
Corvette service technician is a rude, pompous idiot We dropped our Corvette off for its 100,000 mile maintenance and to have a vibration in the rear end fixed (I suggested was due to brand new tires not We dropped our Corvette off for its 100,000 mile maintenance and to have a vibration in the rear end fixed (I suggested was due to brand new tires not being properly balanced - the tires were purchased online and installed at WalMart). The technician, Will Jordan, walked me through what was recommended for the 100,000 work based on his inspection, which included replacing two front leaf spring bolts that had come out. He then recommended replacing the rear passenger side wheel hub. After the hub was replaced, we test drove the car and the vibration was still there – Will Jordan then took a ride with my wife and she pointed out the vibration – he very condescendingly tried to convince her it was either items in the cargo area or a normal noise – he tried baffling me with his “factory certified Corvette technician" BS but I explained to him I was an engineer with an MS degree and I designed mechanical systems for NASA and went on to explain to him why he was wrong. They never fixed the vibration. I took the car to Tread Quarters and had the wheel re-balanced which fixed the problem (as expected). A few months later while under the car changing the oil, I noticed the missing leaf spring bolts were still missing. When I called the dealership, the service manager, Rick Milton, cussed at me and told me I should take the car elsewhere for repair. He said they only “fixed” the rear of the vehicle – he refused to acknowledge any of the 100,000 mile work was on the front of the car. Fortunately, the general manager, Steve Pagano, stepped in and had them install the missing bolts. My conversation with Steve Pagano was the only redeeming instance of the entire experience. Unfortunately, when I picked the car up after the work, Rick Milton tried to get me to sign a reciept saying the bolts were unrelated to the previous visit, because the it was all work in the rear of the car (despite the fact that they were pointed out as missing at that visit to me by Will Jordan while physically standing under the car and that I had asked for them to be replaced). I refused and Rick Milton refused to give me a corrected receitp. Just remember, if you buy a Corvette on the Peninsula, these are the people you will have to deal with!!! In the dealership's response to this review, they say I said I would go to TreadQuarters because I had already paid for the service. That is factually incorrect. I did not go to TreadQuarters until after Casey Chevrolet (as stated before, the tires were installed at WalMart), and my receipt from TreadQuarters is dated as such. They also said "If the leaf spring bolts were missing at that time, their technicians would have noticed and let you know about this issue." - this is true. Unfortunately, they did nothing about the missing bolts and let my wife drive off in a car with a compromised suspension system, despite me asking for new bolts to be installed. Lastly, other than Steve Pagano, no one from Casey seemed the slightest bit intested in helping me until after I posted a negative review. More
by disappointed_corvette_owner
Employees Worked With
Will Jordan, Rick Milton, Steve Pagano
