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124 Reviews of Casey BMW - Service Center
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February 25, 2024
My experience was Great, there was excellent customer service. All my concerns were met, and I received my vehicle back better and cleaner than when they got it !! service. All my concerns were met, and I received my vehicle back better and cleaner than when they got it !! More
by Brian
Employees Worked With
Mike Bullus
February 21, 2024
Mike helped service my new vehicle. He was very attentive and kept me updated throughout the process. My family & I have worked with Mike for about 10yrs and has always been such a plea He was very attentive and kept me updated throughout the process. My family & I have worked with Mike for about 10yrs and has always been such a pleasure each time. Getting your car serviced can be very stressful and expensive, Mike makes that experience much easier and gives you peace of mind on the quality or work and communication. Thanks Mike! More
by Lex
Employees Worked With
Other Employees :
Mike Bullus
February 20, 2024
Great personnel to work with. Easy to schedule appointments. I feel that Julia Gerrick has been quite helpful on every appointment I have had. Easy to schedule appointments. I feel that Julia Gerrick has been quite helpful on every appointment I have had. More
by Ljhssh1976
Employees Worked With
Julia Gerrick
February 20, 2024
I received a call to schedule my annual inspection. I talked to my service advisor prior to my service because I know I have maintenance items that need to be taken care of in 2024. He looked at my in I talked to my service advisor prior to my service because I know I have maintenance items that need to be taken care of in 2024. He looked at my information and advised me on the best way to take care of the service. I really appreciated him taken the time to make sure I take of service items the correct way because I didn't want to spend $1000 at one time. He also advised me that when I had new tires installed, the company stripped the bolts for my wheel locks. He has always provided excellent customer service. More
by 4Peyton
Employees Worked With
AJ Phillips
February 06, 2024
Demetrius was very helpful and extremely nice to us. He was patient in waiting for my decision. Overall, I would recommend that dealership to others. He was patient in waiting for my decision. Overall, I would recommend that dealership to others. More
by Anna
Employees Worked With
Demetrius Hall Jr
November 27, 2023
AJ Phillips is the reason we continue to drive 45 minutes to Casey BMW. His professionalism, attention to detail, and friendliness are top notch. Easy to schedule service with him and we simply won't take ou to Casey BMW. His professionalism, attention to detail, and friendliness are top notch. Easy to schedule service with him and we simply won't take our BMW convertible anywhere else. AJ is the best! More
by meberry
Employees Worked With
AJ Phillips
November 13, 2023
I have been with Casey BMW for 12 years! I recently had a 9am appointment for an oil change. When I scheduled my service I was told I would be done by noon. I checked in my vehicle the day b I recently had a 9am appointment for an oil change. When I scheduled my service I was told I would be done by noon. I checked in my vehicle the day before while the service department was still open and was told my advisor A.J would contact me in the morning before my service was to begin. I received a call that morning from A.J and I was quoted a price that was $60 more than my initial quote? When I questioned him about the price difference he stated it was due to a fuel treatment that was going to be preformed. I have never had a situation where services had been added without my knowledge. I declined that service and awaited his next call for me to pick my vehicle up. At 11am I called the dealership to check on the status of my vehicle and was placed on a brief hold. The young lady I spoke with stated my car would now be ready at 2pm? I arrived at the dealership at 2:50pm and to my surprise my car had not been serviced at all. I went in to speak with my service advisor who was placing a call at the time and didn't acknowledge me. During his phone conversation it was stated that a misdiagnosis had taken place with another customers vehicle which he repeatedly denied accountability. After hanging up and finally acknowledging that I was here to pick up my vehicle he made a call to find out when my car would be ready. He told the gentlemen he called to hurry up with my vehicle and then told me it would be 20 minutes. I asked why my vehicle hadn't begun to be serviced even after I called at 11am. He stated that the young lady I spoke to did not speak with him. Then he goes on to state that he has no control over when a technician gets to a vehicle all in an extremely condescending tone. My wife during the leasing of our 2017 740i had this same advisor and was told by him "you are aware all cars have problems" this along with the same attitude and tone I experienced lead to her requesting a different service advisor which she is truly happy with. Even after being told I should be leaving in 20 minutes I didn't leave for another hour and a half. As a customer with 3 BMW's in my household all serviced by Casey, my only expectation is communication and accountability. If I am to return I would need for future visits to come along with respect for my schedule and a higher level of customer service. If we as customers have purchased "the ultimate driving machine" I believe that should carryover to all aspects of our experience! More
by stslade4
Employees Worked With
AJ Phillips
