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125 Reviews of Casey BMW - Service Center
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October 15, 2012
I originally came in for service on my 2005 325xi and walked out with a 2013 X1. Client Advisor Demetra was outstanding. Her professionalism and her sense of knowledge really impressed me. I was always s walked out with a 2013 X1. Client Advisor Demetra was outstanding. Her professionalism and her sense of knowledge really impressed me. I was always skeptical and intimidated by Dealership Salesmen and women but she really made me feel comfortable with the whole process. She was definitely a pleasure to work with and her ability to relate made it much easier to find a the right vehicle. She knew exactly how to turn a negative situation into a positive one. Demetra and the whole Casey BMW team were great and I will definitely recommend this dealership to anyone considering purchasing a new car! More
by JhesRosa
Employees Worked With
Demetra Marcotte
April 12, 2011
I used to always take my BMW here to get serviced until I realized how much they rip you off and don't know what they're are talking about. Also if you look at the pre-owned cars they have for sale they are realized how much they rip you off and don't know what they're are talking about. Also if you look at the pre-owned cars they have for sale they are the biggest rip off. It's worth the longer drive to Richmond BMW because they actually treat you like BMW customers, not like your buying buying a KIA! When my 15 year old son knows more of the specs on the cars than the salesmen do, something tells you that your at the wrong place! More
by BMW999
Employees Worked With
Service
January 14, 2011
The service advisor I was assigned to was very unfriendly and proceeded to "inform" me about the type of transmission in my vehicle. He sated it had a GM transmission but alas my car has a ZF transmission in and proceeded to "inform" me about the type of transmission in my vehicle. He sated it had a GM transmission but alas my car has a ZF transmission in it, verified by the castings on the transmission. He then refused to update the computer in my car stating 7 year old cars can't communicate with our new computer! What? Why would BMW replace there diagnostic computer with a new one that couldn't communicate with half the BMW vehicles on the road. The service advisor then abruptly opened the bay door and said I could leave. Terrible customer service. BTW they charge close to 3 times MSRP for oil filters! Stay away from Casey BMW, they give BMW a undeserving bad name. More
by Alpina540
Employees Worked With
Service Advisor
October 28, 2010
BMW offers 4 yr/48 month "free" service, yet Casey BMW still wants to charge you for state inspections - unlike ANY other premium car line (Lexus/Infinity/Acura, etc) dealer in our area. Every time I cal still wants to charge you for state inspections - unlike ANY other premium car line (Lexus/Infinity/Acura, etc) dealer in our area. Every time I call or visit (twice before, i find them no more friendly than any other dealership I have aver used before. More
by PLR0602
Employees Worked With
Mt service attendant/team leader
February 01, 2010
The reason for my negative review is do to the workers at the dealership had a accident with my BMW they showed the accident to the service mrg who was only about 10 seconds away from me in the waiting area the dealership had a accident with my BMW they showed the accident to the service mrg who was only about 10 seconds away from me in the waiting area and move the car outside away from where they said the accident occurred and the they came and got me to look at the car. They had the vehicle for 16 days did not fix it then when I arrange to have the vehicle fix by another repair shop the took their loaner away and now over a month later they have not paid for the repairs and the rental and the diminish value of the vehicle. More
by Cavaleir2006
Employees Worked With
Jason Stamer Chris Cilp
