Casey BMW - Service Center

Service Department Rip off I had to get my vehicle towed to casey bmw because it wouldn't start one day and the service advisor Corey called me and told me I had water damage le I had to get my vehicle towed to casey bmw because it wouldn't start one day and the service advisor Corey called me and told me I had water damage leaking in my trunk to my battery and corroded my battery cable for a period of time. So he immediately told me to call my insurance company and file a claim. So I did and he told me the cost to fix my car was about $5000. I went back and forth with the insurance company trying to get them to pay it and I kept getting denied. So I was left with no vehicle for 3 weeks. The service dept at Casey had my vehicle sitting outside like it was so much wrong with it and they were telling me all the water was coming in because of a piece of moulding in the trunk. So finally I decided to just pay to get it towed to another dealership because I wasn't paying $5000. I was so upset and pissed that Corey put me through all that for 3 weeks when I got my vehicle fixed for about $600. Now my vehicle is back working great. I will never go to this Dealer again for maintenance. They are trying to get over on customers and insurance company's. That is not right! More

Run Flats & Roadside Assistance In July 2014 I purchased a new 335i M-Sport (nice little car). At the same time I purchased the tire, wheel, etc. policy for $1,127.85. Last evening In July 2014 I purchased a new 335i M-Sport (nice little car). At the same time I purchased the tire, wheel, etc. policy for $1,127.85. Last evening I was returning home from dinner when I got a low tire warning. Being only a couple of miles from home, and familiar with the Bridgestone ads, I continued home to deal with it in the morning. This morning I found a visible nail in the right rear. I called the Casey service department and was told the tire could not be repaired and had to be replaced. Then I was told they could have a tire by Tuesday. So, at least three days without a car. At the time I purchased the above mentioned policy I was not told that replacement tires may or may not be available. By purchasing this extra coverage I thought I was really buying peace of mind. Knowing a flat tire could put my car out of commission for three or four days tells me I didn't buy that. I was told that I should make arrangements to have the car towed to the dealership. Said arrangement could not be made during this phone conversation. I needed to go to the car and use the "SOS" button. At about 10:00 AM I arranged via BMW Roadside Assistance to have the car picked up and transported to Casey. I then received a text with a pick up ETA of 11:30. At 11:30 I received an automated call asking if the pick up had occurred. No. At 11:32 the tow driver called asking if I still needed him. Yes. He said he was 8 minutes out. Then he calls back and says he needed to return to his previous call and would be another 15 minutes. Meanwhile, I'm getting automated calls every 15 minutes wanting to know if the pick up had occurred. No , no, and no. Thank the Lord the vehicle was home and not stranded on a highway somewhere. At 1;00 PM the tow company arrives. He does not say hello, he does not say he's sorry for hid tardiness. He only asks if the keys are in the car. No, they're in my pocket. I give him the keys. He asked me to sign a form, of which I never receive a copy. He then asks if I have the tow hooks. At this point I'm done. He drives the car onto the truck bed and ties it down somehow (not having tow hooks) waves and drives away. I can only hope he takes my car to Casey what with me having zero paperwork. For years prior to this purchase I have driven Mercedes Benz and used their roadside assistance with terrific results. The good news is during my three hours of frustration I did an Inventory Search of Tysinger MB. Should I get my 335 back I may go take a look. More

Service Experience I am new to the BMW family and I was extremely elated to be apart of it until I dropped my vechile off for repair at this particular location. Over a I am new to the BMW family and I was extremely elated to be apart of it until I dropped my vechile off for repair at this particular location. Over a week now I have been in the process of getting one tire and rim (aftermarket) replaced, which I now understand is somewhat of an anomaly. With little to no update I've had to proactively seek updates about the repairs not to mention not being offered a loaner until I was a week into repairs even though I'm within my warranty and it is customary to receive a loaner. My BMW advisor is extremely overwhelmed and as a result I am a week and three days into repairs that appear to have no end in site. I am an extremely reasonable person and I understand life/things never really go as planned, but my expectation of my advisor and this service department are nonexistent. I would prefer not to mention the employees name as to not tarnish their brand/reputation, but I'm not afforded that opportunity. Car brought in for repairs on 2/29/16 More

Ultimate Experience I would recommend Casey BMW to anyone. The customer service was phenomenal and the sales person whom I spoke with was exceptionally product knowledgea I would recommend Casey BMW to anyone. The customer service was phenomenal and the sales person whom I spoke with was exceptionally product knowledgeable as well as friendly. More

Top notch! Both Michael and Francine were extremely helpful and gracious providing great customer service on a rainy Saturday thank you both! Two of the many rea Both Michael and Francine were extremely helpful and gracious providing great customer service on a rainy Saturday thank you both! Two of the many real professionals at Casey. More

Interaction with Customer Service is good. I have one comment. I dropped my vehicle off and waited for over an hour without anyone coming to tell me when my vehicle would be Service is good. I have one comment. I dropped my vehicle off and waited for over an hour without anyone coming to tell me when my vehicle would be ready or if I was waiting or would return later. I know that Francine was very busy; could not someone else have helped her to at least tell people the status of their vehicle. Thank you. More

first time customer, great experience. I brought my 2004 BMW X5 to Casey as a first time customer of their service center. Francine Stewart was the service advisor who worked with me durin I brought my 2004 BMW X5 to Casey as a first time customer of their service center. Francine Stewart was the service advisor who worked with me during the repairs. The work I wanted done was quoted a price and the parts ordered when she called to confirm the work request. She kept me informed throughout the entire repair process and kept me involved. The work was done flawlessly AND on time. She brought me into the service bay and introduce me to the team that performed the repairs (that was a nice gesture). in the end, the repairs actually saved me money and was cheaper than the price quoted. My car runs "like a top" and I love the way it drives and handles. Francine and her team did a GREAT JOB!!! The overall experience was very good and I'll be sure to return for any future repairs or maintenance. Good job team Francine! More

New Owner Service This is my first BMW purchase. The new owner service is wonderful! To have someone sit with you to show you how to use the options is second to none. This is my first BMW purchase. The new owner service is wonderful! To have someone sit with you to show you how to use the options is second to none. That one on one service cannot be beat. Jimmy represents your business extremely well. He is courteous, accommodating and knows his job. He is also patient. It is great to see a young man that loves what he does. More

Service of 2004 3 series BMW after minor accident Truly a sad experience from a frequent Casey customer. After a minor accident with a 3 series BMW we had the car towed to Casey BMW. Coolant was pou Truly a sad experience from a frequent Casey customer. After a minor accident with a 3 series BMW we had the car towed to Casey BMW. Coolant was pouring out of the radiator at the accident site but somehow the service rep, Mike Kline thought it would be a good idea to drive this vehicle down Jefferson Ave. to the Casey Collision center. Fortunately someone at the collision center alerted us to this. After many discussions with service managers and corporate managers - we were told the car was completed, and "fixed". No worries - we were told. Casey "assured" us that the car was repaired correctly & we should feel confident that our daughter could drive it 8 hours to college. Well - that was NOT THE CASE - it proceeded to have continual coolant system problems until it was correctly fixed at the BMW dealership in Greenville SC. Fortunately they correctly diagnosed further problems that should have been fixed by casey. Sure haven't heard a peep from Casey management either. Needless to say - Casey has lost a long time customer. More