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127 Reviews of Casey BMW - Service Center
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March 06, 2025
I’m extremely disappointed with the service department at this dealership, as their integrity is non-existent. I spoke with Chris (Service manager) March 3rd about the lack of communication I was receiving o this dealership, as their integrity is non-existent. I spoke with Chris (Service manager) March 3rd about the lack of communication I was receiving on updates pertaining to my vehicle service completion. He was apologetic and stated he wanted to change my mind on the customer service I received. Chris specifically promised he would find a rental for me or my vehicle would be completely fixed by the afternoon of March 4th. This did not happen and he didn’t even give a phone call to inform me of his shortcomings. I understand things happen and days get busy however communication should be a priority at a prestigious dealer such as BMW. As a consumer I was patient and understanding as they also received a faulty part which caused an even further delay in vehicle being fixed. I have finally received my vehicle back on March 5th after dropping it off for service on February 18th. After going without a vehicle for almost 2 full weeks, I was then forced to Uber and hitch rides from others during this time of having no vehicle. On March 5th I gave them a call and was then expected to pay a $3179 bill for the services completed. This does not include the surcharge that was implemented due to the method of credit payment. I was told my vehicle needed an intake manifold replacement as well as a fan replacement. Chris continued being disingenuous stating he would do what he could to compensate me for this huge inconvenience. He stated he needed to “ crunch some numbers and work his magic” only for nothing to be done. I am more than willing to pay for any service I receive, people work hard and deserve to be compensated. What I do not appreciate is being lied to and filled with false hope, commitments and empty promises that come to no avail. I was under the impression BMW operated on 5 core values, responsibility, appreciation, transparency, trust and openness. None of these are being displayed or honored at this location. More
by Derell Johnson
March 05, 2025
AJ continues to demonstrate a very positive and professional attitude. He displays competence and a thorough knowledge of the BMW vehicle. I like the fact that he ensures I understand the reason a professional attitude. He displays competence and a thorough knowledge of the BMW vehicle. I like the fact that he ensures I understand the reason a part needs to be replaced or repaired. He presents me the opportunity to review the invoice and ask questions before finalizing the payment - one of the reasons he’s earned my trust. Again - I can give “10 stars” and more to AJ’s work ethics. More
by Pittmanm
Employees Worked With
January 07, 2025
I’m extremely disappointed with the service department at this dealership, as their integrity seems highly questionable. A vehicle inspection in August showed no issues with my radiator. However, during a this dealership, as their integrity seems highly questionable. A vehicle inspection in August showed no issues with my radiator. However, during a recent service, the dealership discovered that my radiator and its components were covered under warranty related to radiator blinds. Less than two weeks after their service, my radiator blew up, causing significant damage to various hoses in the process. Despite the clear connection between their service and the failure, Mr. Culp has been giving me the runaround and avoiding accountability. As a new resident in the area with little support, this has caused tremendous hardship for me and my children, who rely on this vehicle for our daily needs. The lack of responsibility and the poor customer service is frustrating. I would strongly caution others to reconsider before trusting this dealership with their vehicle. More
by Tiera
Employees Worked With
July 03, 2024
The entire experience was smooth starting with greeting me while browsing the lot. Alexxio listen to what I was looking for in a sedan and or a smaller sports vehicle and delivered exactly what I wanted. me while browsing the lot. Alexxio listen to what I was looking for in a sedan and or a smaller sports vehicle and delivered exactly what I wanted. More
by Cnethea
April 21, 2024
My service advisor was AJ Phillops. I have worked with AJ for several years with multiple BMW's. I always found AJ to be professional, competent, courteous and knowledgeable. AJ believ I have worked with AJ for several years with multiple BMW's. I always found AJ to be professional, competent, courteous and knowledgeable. AJ believes in treating his customers fairly and he appears focused on doing what's right for the customer. He's a keeper. More
by Inkeeper40
Employees Worked With
AJ Phillips
April 21, 2024
My service advisor was AJ Phillips and he is efficient, courteous and knowledgeable. He keeps you fully informed throughout the process. In my case a last minute doctor’s appointment came up, and he arran courteous and knowledgeable. He keeps you fully informed throughout the process. In my case a last minute doctor’s appointment came up, and he arranged to have my loaner available the night before my scheduled service, so that I could make the early MD visit. Thanks AJ and Casey for great service. We currently own two BMW’s, both of which were purchased new at Casey. More
by 2014BMW550XI
Employees Worked With
AJ Phillips
April 18, 2024
AJ and team did a fantastic job scheduling my car for service then providing the service in a very timely efficient manner. AJ worked with we for weeks before to ensure I was pleased with the best way to service then providing the service in a very timely efficient manner. AJ worked with we for weeks before to ensure I was pleased with the best way to replace my 4 tires on my X4 and resulted in my being extremely pleased. An alignment was also performed and AJ was so professional, knowledgeable, patient and courteous throughout the process. I never hesitate to call AJ whenever I need advice on my vehicle. He and his staff are superstars! More
by canninos1
Employees Worked With
AJ’s service attendant who checked in my car is always outstanding!, AJ Phillips
April 08, 2024
Never had a bad experience! ! Mike B and Francine are spectacular! Well done team! Thanks Casey. ! Mike B and Francine are spectacular! Well done team! Thanks Casey. More
by gsell.david
March 22, 2024
Knowledgeable, listens to issues, does research and proposes resolutions. Always been helpful and works with you on problems and costs. Always had excellent customer service at Casey. proposes resolutions. Always been helpful and works with you on problems and costs. Always had excellent customer service at Casey. More
by pfconsul
Employees Worked With
March 14, 2024
AJ customer service is the best. He always make sure I understand what is going on with my car and advise me how long he thinks I should get something done when I'm not able to take He always make sure I understand what is going on with my car and advise me how long he thinks I should get something done when I'm not able to take care the issue right then. More
by angelacobb1
