Cascade Subaru

I met Mat Hartes as I walked into the Cascade Subaru dealership and I count myself as fortunate. Matt answered all of my questions and more. I would buy another vehicle from him in a moment. I am ver dealership and I count myself as fortunate. Matt answered all of my questions and more. I would buy another vehicle from him in a moment. I am very pleased with my Subaru Outback. Jim Walker Stow, Ohio More

Our new Outback is our first ever Subaru. We love everything about it - all of the safety, handling - in addition to the excellent fuel efficiency. Matt Harteis was our sales person - he did an exce everything about it - all of the safety, handling - in addition to the excellent fuel efficiency. Matt Harteis was our sales person - he did an excellent job all the way through the purchase process and going over all of the features and systems on the vehicle. We have had to go back to Matt for a refresher on some of the features on the car - he has been most helpful. Everyone at Cascade has been great to work with - Matt, his boss Dave and the very helpful F & I fellow. More

I just purchased my second Subaru from Matt Harteis at Cascade and once again experienced his friendly, no pressure, information packed approach to customer service. I was quite surprised to see both Mat Cascade and once again experienced his friendly, no pressure, information packed approach to customer service. I was quite surprised to see both Matt and Brand Manager Dave still providing thoughtful, informative customer service several years after my first purchase at Cascade. This is the best place and these are the best people I've dealt with when making a car purchase. More

Excessive quotes and double charging Long time client of Cascade Subaru - two cars purchased and decades of service work. Unfortunately, their approach to service, at least on the Subaru Long time client of Cascade Subaru - two cars purchased and decades of service work. Unfortunately, their approach to service, at least on the Subaru side, has slowly gone downhill culminating with my recent experience. In to get some clunking fixed, which I assumed was the ball joints, and it was. $425 to replace. However, was also read a litany of other work that "needed" done totaling close to $2500. I asked for a breakdown along with costs that took a couple hours to received over two trys. Over half the recommended service was a "caution" category, most due "by time and/or mileage". That's not so bad other than the cost. Without sharing details but being advised by some mechanic friends the estimates were very high, I finally went to a well respected local shop. Total for all service there? $700. What's the worst about all of this that has made me finally switch and actually makes me mad? They recommended the 120K service (for $600), THEN broke out items that would be included in the service and quoted them separately as well. Yea - let's get paid twice for doing something. No thanks - you've lost a customer and gained someone who will advise friends and family to go elsewhere. More

I was very pleased with my experience at Cascade Subaru. There was absolutely no high pressure. Matt Harteis was my sales representative. He was helpful, knowledgeable, and efficient. I would highly recomme There was absolutely no high pressure. Matt Harteis was my sales representative. He was helpful, knowledgeable, and efficient. I would highly recommend this dealership. More

Great trade in value! I just bought my 2nd Subaru from Abe Brannan at Cascade. I originally came on a friend’s recommendation and have been very happy. 3 of my friends have I just bought my 2nd Subaru from Abe Brannan at Cascade. I originally came on a friend’s recommendation and have been very happy. 3 of my friends have also bought cars here, all based on recommendations. Abe is informative, and I feel no pressure to buy. I traded in my 2017 Forester and bumped up a couple models with a 2020 Forester limited. I’m so happy with it! Peter, the “tech guy”, was very helpful and patient helping 2 senior citizens learn how all the new technology operates on my new car. Love, love, love my Forester and will continue to recommend Abe at Cascade Subaru to my friends and family. Oh, can’t forget Nick, in finance. Very helpful and made the process easy and efficient. More

My wife and I had a great experience at Cascade Subaru. Their staff was incredibly friendly and attentive. Our client advisor was Matthew Harteis. He went out of his way to make sure we were happy with our Their staff was incredibly friendly and attentive. Our client advisor was Matthew Harteis. He went out of his way to make sure we were happy with our new Forester. Matt always responded promptly to our phone calls and emails. In addition, their Product Expert, Pete Albanese was a great help during delivery! The entire staff made the buying process very easy and enjoyable. I cannot recommend Cascade Subaru enough. More

Love my New 2018 Subaru Forrester! Thanks, Abe!! Outstanding Service from Abe Brannan at Cascade. . Sign/Drive Forrester. 2nd car from Abe! Appreciate your honesty and salesmanship. You made my exper Outstanding Service from Abe Brannan at Cascade. . Sign/Drive Forrester. 2nd car from Abe! Appreciate your honesty and salesmanship. You made my experience as wonderful as the first one with you! Your Awesome, Abe! Thank you! More

Charged me for parts not used and did not refund me $168.08 In spite of the owner directing his staff to refund me the money I paid for parts that were not used, now one month later I still have not received th In spite of the owner directing his staff to refund me the money I paid for parts that were not used, now one month later I still have not received the refund. More

Excellent car buying experience We recently purchased a Subaru Crosstrek from Abe Brannan at Cascade Subaru. We had more or less decided on a Crosstrek from a review of Cascade's e We recently purchased a Subaru Crosstrek from Abe Brannan at Cascade Subaru. We had more or less decided on a Crosstrek from a review of Cascade's excellent website. We felt very comfortable with Abe as soon as we met him. Abe was very knowledgeable about the car and guided us clearly through the different options available. We felt no pressure at any point. He was professional during the whole transaction. We were very satisfied with his offer. He also gave us some private time for us to think over the offer. Abe made the whole process smooth and enjoyable. We would definitely recommend him. Ray, who took us through the operation of the car including the Starlink system, was incredibly clear, patient and so pleasant. R and L Kent, Ohio. More