Back

Cascade Subaru

Cuyahoga Falls, OH

4.9
130 Reviews

4149 State Rd

Cuyahoga Falls, OH

44223

Directions

By Type

Showing 130 reviews

June 22, 2021

I was very pleased with the way I could buy my Subaru Outback and the way Matt Harteis was treating me. He was very truthful, honest and spend a lot of time to explain haw everything works More

by mariansoltys
Recommend Dealer
Yes
Employees Worked With
Matt Harteis
June 19, 2021

Enjoyed working with Matt. I have no other experience with the dealership, so I cannot speak to that. It was not a great time to buy a car due to all going on. More

by pencil pusher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Harteis
June 18, 2021

I enjoyed my experience at Cascade Subaru and the time Matt spent showing me the inventory of available Legacy's in stock and explaining the features each of the cars have. Matt spent time showing me how More

by Howard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Harteis
June 17, 2021

This is the best sales rep I've ever gone to and I have bought a lot of cars at 72. We bought before in 2018 from same person. Matt is great! Buy from him. More

by lswerlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
June 17, 2021

Excellent experience. Matt, Josh and the entire Subaru team were all very friendly, helpful, and informative. I would definitely go back when I need another car - in fact, I already have. More

by Barry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Josh
May 22, 2021

I took my 2014 Subaru there for recalls, and they did not mention service bulletin for oil consumption. Now out of warranty and need new engine. More

by disappointed customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hanna
May 24, 2021 -

Cascade Subaru responded

Mr. Valesky, We are sorry you are not happy with your service at our dealership. Our records indicate you were in our shop only once on 3/25/20. At that time we performed two open recalls, provided you with a loaner car and washed your vehicle all for no charge. Unfortunately there was no mention of an oil consumption issue so our employee didn't mention the service bulletin. Even if you had mentioned a consumption issue the mileage of your car at that time (110,444) was not within the parameters of Subaru's extended engine warranty. If you would like us to perform a consumption test to determine what repairs are needed to your engine let us know and we will schedule it at your convenience. Once we determine what is wrong we will try to keep the cost of repair as low as possible without compromising the work. Again, we are sorry you are not happy.

May 25, 2021 -

disappointed customer responded

I was there before that, but it took you a year to get the parts in for the recalls so no work was done then.

May 25, 2021 -

Cascade Subaru responded

Yes, there was a time when several brands of cars had Tekata airbag issues with no repair available. This was a manufacture issue, not a dealer issue. . We are sorry you got caught in that mess like the millions of other consumers who drove Toyota, Honda, Mazda, Audi and several other brands. Fortunately the airbag parts became available and the repairs were made.

April 08, 2021

Matt was very thorough-explained all new tech features on my new 2021 and he even deleted my call history on my 2018 returned veh-something i didn’t think of. I am a returning leasee and trust Matt to give m More

by cindyt210
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Harteis
March 29, 2021

I love Cascade Subaru. This was my fifth Subaru purchase with 4 from Cascade. Matt was efficient and made sure I knew everything about my car. I absolutely love the Crosstrek! I did not receive a trade-i More

by BBaley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Harteis, Dave Hurte
March 23, 2021

Just purchased our second Subaru from Cascade, and could not be more pleased. A big thank you to Kim, Matt, Dave and Patrick for making the process go smoothly. Would highly recommend this dealership, and w More

by kgollegly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Harteis
March 18, 2021

I was directed to Matt Harteis by someone who had bought a Subaru from him in the past. He was extremely friendly and personable. I went in with a plan to lease the smaller Crosstrek and Matt showed me how More

by Melanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Harteis