Cascade Subaru

I had recently purchased a 2015 WRX from another dealer in Cuyahoga Falls. A month exactly after owner the car, the check engine light came on and was reading codes for the Transmission. After fighting too in Cuyahoga Falls. A month exactly after owner the car, the check engine light came on and was reading codes for the Transmission. After fighting tooth and nail to get to take my car down to that dealership(I live in Mentor, so it's a 50+ miles one way for me) and getting the run around, they finally did the smart thing and called Cascade and let them take over. Come to find out, not only did I need one of the O2 sensors replaced in the car, it also needed an entirely new transmission!! (I fully believe these codes were on before I purchased the car, as they ended up being in the "history" aka a "stored" code, and after some driving they conveniently popped on for me) Cascade squeezed my car in, and worked on is as quickly as they could, providing me detailed information each step of the way. Luckily, Subaru had done an extended 100,000/10 year warranty for the 2015 CVT transmission for the WRX. And I just made the cut at 95k miles. My car now has a new transmission and O2 sensor thanks to Cascade and their hard work! Both Todd and Ron in the service department were excellent, always answering my call or returning it as soon as they could. I appreciate greatly all the hard work they did to get my pride and joy back on the road. I don't trust many when it comes to doing work on my vehicles, but I would definitely recommend and be a return customer to Cascade Subaru! It is worth the drive! More

We’ve purchased three cars from Matt at Cascade Subaru and every experience has been amazing. Matt is very friendly, has thorough knowledge of the vehicles, and makes the process easy. Everyone at the dea and every experience has been amazing. Matt is very friendly, has thorough knowledge of the vehicles, and makes the process easy. Everyone at the dealership is friendly and puts customers at ease. The dealership has a real family feel to it. More

I was very pleased with the way I could buy my Subaru Outback and the way Matt Harteis was treating me. He was very truthful, honest and spend a lot of time to explain haw everything works Outback and the way Matt Harteis was treating me. He was very truthful, honest and spend a lot of time to explain haw everything works More

Enjoyed working with Matt. I have no other experience with the dealership, so I cannot speak to that. It was not a great time to buy a car due to all going on. with the dealership, so I cannot speak to that. It was not a great time to buy a car due to all going on. More

I enjoyed my experience at Cascade Subaru and the time Matt spent showing me the inventory of available Legacy's in stock and explaining the features each of the cars have. Matt spent time showing me how Matt spent showing me the inventory of available Legacy's in stock and explaining the features each of the cars have. Matt spent time showing me how to access all the features the car provide and also took me on a tour of the service department and introduced me to each of the service mangers. I was told if I have any questions to give Matt or the service department a call. More

This is the best sales rep I've ever gone to and I have bought a lot of cars at 72. We bought before in 2018 from same person. Matt is great! Buy from him. bought a lot of cars at 72. We bought before in 2018 from same person. Matt is great! Buy from him. More

Excellent experience. Matt, Josh and the entire Subaru team were all very friendly, helpful, and informative. I would definitely go back when I need another car - in fact, I already have. team were all very friendly, helpful, and informative. I would definitely go back when I need another car - in fact, I already have. More

Matt was very thorough-explained all new tech features on my new 2021 and he even deleted my call history on my 2018 returned veh-something i didn’t think of. I am a returning leasee and trust Matt to give m my new 2021 and he even deleted my call history on my 2018 returned veh-something i didn’t think of. I am a returning leasee and trust Matt to give me outstanding cust serv. It’s a joy dealing with Matt and Cascade Subaru-never feel rushed or pressured. Highly recommend Matt. I know I can call him anytime I need assistance with my veh. ⭐️⭐️⭐️ More