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Casa Toyota
Alamogordo, NM
150 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 150 reviews
March 17, 2024
Casa made sure things were right for me after a unfortunate problem happened with my first purchase. Ivan The Great worked hard to make it right & I absolutely love my second purchase. I appreciate unfortunate problem happened with my first purchase. Ivan The Great worked hard to make it right & I absolutely love my second purchase. I appreciate all the people that truly know what it means to take care of the customer! If you need an honest sale, go see Ivan @ Casa Toyota! More
by Stephanie Kelly
Employees Worked With
Ivan, Matthew, Dakota
February 20, 2024
We were very pleased with the help we received from Dale James and the Casa team with the purchase of our new vehicle. Dale was very professional, knowledgeable, and answered all of our questions. Thanks Da James and the Casa team with the purchase of our new vehicle. Dale was very professional, knowledgeable, and answered all of our questions. Thanks Dale! More
by Pleased Customer
Employees Worked With
Dale James
December 13, 2023
If I could post less than one star I would! The service department charged me over 260.00 to fix a door handle that needed one part...That part cost 3.93 and they took less than two hours total The service department charged me over 260.00 to fix a door handle that needed one part...That part cost 3.93 and they took less than two hours total!!!! The service manager told me it would total 90.00 and lied! I will NEVER darken their door again!!! This dealership has made RIPPING OFF and art form!!!! When I want a new Toyota I'll go to Roswell!!! More
by Lost Customer
Employees Worked With
Federico Trujillo... Service mgr.
October 25, 2023
The customer services is horrible. Take forever to contact them and get help. Being waiting for the plate almost 3 months and they called saying they have a lot of work i could not get Take forever to contact them and get help. Being waiting for the plate almost 3 months and they called saying they have a lot of work i could not get me plate yet. I will make sure to not send anybody over there. More
by Eder_1404
Employees Worked With
Rachael Lucero, Brandon Burling, Rachael Lucero
October 21, 2023
Thank you Ivan for going above and beyond with your customer service. Coming in on your day off super awesome. You listened and saw what I was looking for and did your best to accommodate me. Also Than customer service. Coming in on your day off super awesome. You listened and saw what I was looking for and did your best to accommodate me. Also Thank you to Emily the Finance manager super awesome and sweet. Both of you put in the time and effort and made sure I got the right vehicle and a great deal on it. Excellent service. More
by utterteresa05
Employees Worked With
Ivan The Great!
October 07, 2023
Service department is absolutely worthless. Wasted over 5 hours of my time to do absolutely nothing. Had a 9:30 AM appointment, heard nothing until I called at 3PM . Took 20 minutes and three p Wasted over 5 hours of my time to do absolutely nothing. Had a 9:30 AM appointment, heard nothing until I called at 3PM . Took 20 minutes and three phone calls, finally walked back, they just handed me my key and I left. Had there been anything looked at, they would have written up parts and labor estimate. NOTHING! Just a waste of time and energy. I'd give them 0 stars if possible. Have noted this to Toyota corporate. More
by larson.mat
Employees Worked With
Rachael Lucero
September 02, 2023
This past August I decided to look into a new Toyota. After visits to local dealers I contacted Casa Toyota and was referred to Sean Medina who invited me to visit their dealership. Sean was very welco After visits to local dealers I contacted Casa Toyota and was referred to Sean Medina who invited me to visit their dealership. Sean was very welcoming and mentioned the new technologies, etc. I did meet Sean and we talked about my interests and trade-in of my 2015 Highlander. I was so pleased with the entire process. I received a fair and acceptable trade-in and bought a new 2023 Venza! Special kudos to Sean, Derick Bell who handled the purchase and Eric Brooks who introduced me to the new technologies of the Venza. If I could rate this dealership I would give them 10's without question. A great place and a great staff of professional and knowledgeable personnel! More
by daninlc
Employees Worked With
Sean Medina, Derick Bell, Eric Brooks
February 16, 2023
Ivan was great, I live out in the woods far from a big town. They delevered right to my house. Ivan called all the time just to let me know what was going on. The whole staff was great. Been telling my fr town. They delevered right to my house. Ivan called all the time just to let me know what was going on. The whole staff was great. Been telling my friends. Love my truck. More
by swnmto1
Employees Worked With
Ivan
