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Casa Ford Lincoln

El Paso, TX

2.6
336 Reviews

5815 Montana Ave

El Paso, TX

79925

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Showing 336 reviews

July 02, 2016

No service after the sale Check engine light came on on my under warranty F250 crew cab 4x4 that I bought at Casa Ford. Made an appointment and dropped it off Monday morning. More

by poor service
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service managers at service
Jul 05, 2016 -

Casa Ford Lincoln responded

WEeapologize for the inconvenience this may have caused. We will pass your review on to our team for consideration. Thank you for taking the time to leave your comment.

Jul 16, 2016 -

Casa Ford Lincoln responded

We like to apologize for your experience. It is our desire that every customer have a great experience at the dealership. When you have a moment, please contact us and ask for a service manager. We would like to investigate and look into this situation.

June 14, 2016

Best service ever. Mario Almieda Went in looking for a better suited car for my daughter she's going to be a first time mom. Mario met us right up front and he was like an answer to o More

by Maydelgadillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Almieda
Jun 17, 2016 -

Casa Ford Lincoln responded

We know how important it is to have a good car with little ones on the way. It is a pleasure to be a part of your daughter's journey and welcome to the Casa family! Thank you for the stellar review!

June 08, 2016

Manny sigala El personal es muy amable y respetoso menos MANNY SIGALA pesimo servicio de parte de el DEVERIAN CAMBIARLE DE POCICION NO TIENE LA CAPACIDAD DE RESOL More

by Carguy
Recommend Dealer
Yes
Employees Worked With
Manny sigala
Jun 14, 2016 -

Casa Ford Lincoln responded

Nos disculpamos por cualquier inconveniente que esto haya causado. Agradecemos tu tiempo y tu comentario y valoramos tu opinion, Manny. Pasaremos este mensaje a nuestro equipo para ser considerado. Gracias por tu reseña.

June 03, 2016

Great Services My salesman Joe Colon was awesome, and very helpful. I would definitely recommend this salesman to everyone if you have to buy a new or used car, go t More

by casa ford lincoln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Colon
Jun 06, 2016 -

Casa Ford Lincoln responded

We hope that you are enjoying your new Ford and thank you for the stellar review!

May 28, 2016

Great service This dealership was great. Awesome sales team that helped me find the right car for me and sent me home happy. Would definitely recommend this dealers More

by Davidd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Rostro
May 31, 2016 -

Casa Ford Lincoln responded

Thank you for your wonderful review! We're happy to hear you were able to find the perfect ride. We hope that you enjoy it!

May 27, 2016

Great Service My Salesman Onesimo De La Torre was very helpful, and I recommend him. If you have to buy a new or used car go to casa ford they have best cars in th More

by Jose Hdez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Onesimo De La Torre
May 31, 2016 -

Casa Ford Lincoln responded

Thank you for your review! We hope that you enjoy your new ride. Thank you for coming in to see us at Casa!

May 20, 2016

AWESOME SERViCE!!!! My Salesman Josh Sizemore was very helpful, knowledgeable, kind and attentive to my needs. I am so in love with my car that he recommend it and it is More

by jtoo89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sizemore
May 23, 2016 -

Casa Ford Lincoln responded

Thank you so much for your review! We're happy to hear you had a great experience and that you got the perfect new ride! We hope you enjoy it!

May 05, 2016

Great Service Alex Rios was very professional and helpful. Made my buying experience great. Will definitely refer family and friends to go see Alex at Casa Ford. More

by J. Olivares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rios
May 06, 2016 -

Casa Ford Lincoln responded

Thank you for your review! We're happy to hear you had a great buying experience and hope you enjoy your new ride!

May 03, 2016

Great Service!!!! I'm very pleased with my vehicle the help that i received was amazing. The sales rep. was so kind and attentive to my needs. I will definitely come ba More

by Hnryrzc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy Valdez, Mike Rivera
May 05, 2016 -

Casa Ford Lincoln responded

Thank you for your review! We hope you enjoy your new ride. Thank you for coming in to see us and welcome to the Casa family.

April 19, 2016

Ridiculous Was lied to by Alex Aguirre regarding warranty I had when finalizing and signing contract for my car. I was in an accident and it was a total loss. I More

by errod
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Aguirre
Apr 19, 2016 -

Casa Ford Lincoln responded

We would like to sincerely apologize for what happened at our dealership. We'd like to assure you that we care about all of our customers and their needs and we are looking into this internally to ensure this does not happen again. If you give us a call, we would like to discuss this further and do what we can to make this right. Again, we apologize and look forward to speaking with you further over the phone.

Apr 21, 2016 -

errod responded

I really hope you can help. Should I ask for anyone specific when I call?

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