Casa Ford Lincoln

Not happy with a/c service I've been a service customer of Casa Ford for many years but, not real impressed by my last visit. Took my F-350 because the a/c started blowing hot I've been a service customer of Casa Ford for many years but, not real impressed by my last visit. Took my F-350 because the a/c started blowing hot air. Told the service writer it was working fine when I shut off the truck but when I started it, it was hot air. So it was something sudden. They called and said the Freon was low and they serviced that and some other minor incidental repair. Cost was going to be a little of $300. Then later, they called and said when they went for a test drive the a/c was blowing hot air again. Then they found the problem; a bad switch/contact. The $300 was for nothing; it wasn't low on Freon because it was working fine when I shut off the truck the night before! People are very friendly and helpful but, I was a little disappointed. More

awesome experience Danny Tercero at Casa Kia helped us get a good deal plus gave us excellent customer service. He really made us feel we were priority . Danny Tercero at Casa Kia helped us get a good deal plus gave us excellent customer service. He really made us feel we were priority . More

Great job Danny Tercero, Casa Kia! Danny and AngelTercero from Casa Kia, El Paso provided us with an excellent customer service. They both made car buying experience a present one. Wi Danny and AngelTercero from Casa Kia, El Paso provided us with an excellent customer service. They both made car buying experience a present one. With their great service, we decided to made the purchase that same day. We'll definitely come back to Danny and Angel for our next vehicle in the future. More

Awesome 5 stars Mike Rivera: is awesome he takes care of us every time. This was our 3rd car from Casa Ford. When I just got off bankruptcy and had no credit for t Mike Rivera: is awesome he takes care of us every time. This was our 3rd car from Casa Ford. When I just got off bankruptcy and had no credit for the last 7 years he was able to get us a truck it wasn't a Ford but it met my demands. I wanted a crew cab and a bed liner and RWD + a small V-8. and white. Also got the wife a Ford Focus. We kept it for a while but wanted something different and he found it a 2017 Ford Escape. Now in truck month 2018. I plan to trade my truck off for the Ford Truck I always wanted. Plus I found out since I'm a life member of the DAV I also get a Xplan discount also. So God Bless Mike is one of the Best. My Dad said once a salesman almost his whole life. To sell something with a good result, 1. you have to believe in your product, and 2. treat all customers with the same respect you would give yourself. So I will see Casa Ford in February 2018 More

Tried to pull a fast one. Charging more labor hrs then neede Today we had to have our Electric throttle body replaced on our transit. Well Casa Ford in El Paso tried to pull a fast one on us by saying the job ta Today we had to have our Electric throttle body replaced on our transit. Well Casa Ford in El Paso tried to pull a fast one on us by saying the job takes 2 hours. Needless to say when we were in California we had taken it to a mechanic and the man there removed it cleaned it off really good and did an oil change in less then 45 mins. My husband told the man at Ford that it only takes at the most 20 mins to replace ( 4 screws and very easy to get to) So he was like ok I'll charge you for only 1 hour of labor... I hate the feeling that a business is trying to screw you. Infact the last time we went to this Ford they forgot to put our oil cap back on. Needless to say never again will I ever go to Casa Ford again. More

They didn't care/ dishonest There was an issue in service that spiraled into another issue, they were completely dishonest, do not buy a car from any Casa dealership unsatisfied There was an issue in service that spiraled into another issue, they were completely dishonest, do not buy a car from any Casa dealership unsatisfied More

Pleased to do business with a dealership w/ Christian values So blessed to do business in sales, Lisa Grafton, and finance, Lucas Grendahl, both Christians, to purchase an MKZ at a price I could afford. So blessed to do business in sales, Lisa Grafton, and finance, Lucas Grendahl, both Christians, to purchase an MKZ at a price I could afford. More

Awesome service My salesperson was Lisa grafton and she was so awesome and took care of me throughout the whole process. I would definitely send friends directly to h My salesperson was Lisa grafton and she was so awesome and took care of me throughout the whole process. I would definitely send friends directly to her. I'm so glad I meet her and that she got me into my new truck! More

Customers are family Alex helped us out with the purchase of a new 2017 Explorer. We originally went in to see the Lincoln MKX and the Edge. Alex was very patient and allo Alex helped us out with the purchase of a new 2017 Explorer. We originally went in to see the Lincoln MKX and the Edge. Alex was very patient and allowed me to explore many options. He also got me a no hassle deal once I had decided to go with the explorer. He was thorough and explained all details about the vehicle without pushing. I know I got a great deal at Casa! More

Very Satisfied with the Customer Service Thank You for all the work you have done for me. Yesterday you reminded me why I have always come back to Casa Ford, Great Service and sales agents wi Thank You for all the work you have done for me. Yesterday you reminded me why I have always come back to Casa Ford, Great Service and sales agents willing to go above and beyond to help the customer. The financing officer is genuinely looking out for my best interest. We could have closed the deal last night but instead he is waiting for the best offer. More