Casa Ford Lincoln
El Paso, TX
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The overall experience in purchasing a new vehicle from Case Ford was a welcomed one, many buyers do not welcome the pushy salesman that hover around in the customer parking lot waiting to pounce on perspe Case Ford was a welcomed one, many buyers do not welcome the pushy salesman that hover around in the customer parking lot waiting to pounce on perspective buyer; at Casa Ford this was not necessarily the case. In fact I was first contacted by Adan Moreno over the phone due to a internet questionnaire I posted to the dealership, Adan answered all my questions and even alternatives for me to explore at Casa, Adan was the most professional person I have dealt with - not only purchasing a vehicle but in business in general. Adan Moreno was motivated and made sure as a customer I purchased what I wanted and took steps to make the whole experience smooth and easy. Being in a military community Casa Ford takes pride in adhering to the needs of military members, it is appreciated that one dealership and its staff can demonstrate respect and professionalism to those in uniform. Ultimately, I am very happy with the 2011 Ford Raptor I purchased; due to Adan going above and beyond his position, I feel that he represents Ford Motor Company and Casa Ford as a premier asset and professional. More
I have bought 3 vehicles from Casa Ford, all 3 from Mike Rivera. Mike took his time with us and gave us excellent service. My neighbor bought a vehicle from Casa Ford and told me the exact same thing about Rivera. Mike took his time with us and gave us excellent service. My neighbor bought a vehicle from Casa Ford and told me the exact same thing about his salesman. I have used various car dealers throughout my 25 year Military career, this one is the best by far. I have recommended this dealer to numerous other Soldiers. More
Yamil Yanar is a great person. He took the time to show me all the F150s that were on sale and ensured I got the one I wanted. He worked hard and got me more for my trade ins and made sure I received all me all the F150s that were on sale and ensured I got the one I wanted. He worked hard and got me more for my trade ins and made sure I received all my rebates. He was very patient and explained all the truck’s features like Sync to me. He went on a extended test drive to made sure that I would like the vehicle and it would meet or exceed my needs. I give him 5 out of 5 stars. More
Mike was amazing. He was able to place my family in a vehicle that perfectly met our needs within one day. Awesome service, great value and wonderful atmosphere!!! Mike even helped get a deal on gettin vehicle that perfectly met our needs within one day. Awesome service, great value and wonderful atmosphere!!! Mike even helped get a deal on getting extra keys made for our new Hyundai. His dedication to customer satisfaction is without equal. More
We needed to get a used car in a specific budget. Jeff and Vidal were spectacular in meeting our needs and hearing our concerns. Ended up with a great vehicle and were treated professionally the entire ti and Vidal were spectacular in meeting our needs and hearing our concerns. Ended up with a great vehicle and were treated professionally the entire time. I will come here for every vehicle! You can relax and know they are being honest with you:-) More
I did not intend to buy a car for my son that day but the service and the deal they gave us was to good to pass up. My dad and I intended to just start looking for a nice used car for my son who is graduati service and the deal they gave us was to good to pass up. My dad and I intended to just start looking for a nice used car for my son who is graduating from high school and will start college in the fall. We had stopped at 3 other dealers and were disappointed in what they had to offer. We decided to try one last dealer and that was at Casa. I am so glad we did. We were greeted promptly by Vidal Casares. He was friendly and took the time to find out exactly what we were looking for. He showed us a couple of vehicles that fit our description and then we took a test drive and decided on the Ford Escape. Everyone at Casa was friendly and made us feel welcomed. Vidal and everyone else involved took the time to explain everything to me. After I surprised my son with his car, Vidal invited him back to explain all of the controls, etc. with my son. I really appreciated that he took the time to do this. It made my son feel like the car was actually his. I highly recommend Vidal and Casa Ford to anyone looking to buy a car. More
On the sales side, Ben Pena has always gone more than the "extra mile" to make sure we received the exact car we were wanting (over multiple car purchases)and at the best possible price. He has always been "extra mile" to make sure we received the exact car we were wanting (over multiple car purchases)and at the best possible price. He has always been friendly and helpful in the selection process, finding exactly what we wanted, and through the purchase. On the service side, Tony Gonzalez in the service department has always been very helpful in assisting us in keeping our Fords running at their peak performance by providing friendly service advice on exactly what needed to be done to the cars. These are the two Casa Ford employees that we always see whenever we need a new car or require service. More
We had bought a F250 Deisel Pickup from this salesman and dealership a few years back. When we had a really bad experience at our local dealership here in Deming, N.M. I looked in the glovebox and found Mr. dealership a few years back. When we had a really bad experience at our local dealership here in Deming, N.M. I looked in the glovebox and found Mr. Pena's card. I called him and described what I was looking for and he called back with a few I might be interested in. I told him which one I really wanted to see and he saved it until I could get there. All the employees were extremely friendly and helpful. Mr Pena and the finance officer we worked with went above and beyond to expidite our sale and get us on the road home all in one day. We will contact Mr. Pena when we want to buy again. We won't ever use our local dealership. More
Ben Pena is awesome. He answers every question. If he doesn't know the answer, he finds it. He never makes one feel stupic. I know the difference. I personally have bought cars as a women, and the sal doesn't know the answer, he finds it. He never makes one feel stupic. I know the difference. I personally have bought cars as a women, and the sales person immediately turned from me to talk to the gentleman with me. More
I wentt to look at cars and I am used to the salesman being really pushy and annoying and even sometimes smelly and I was very impressed with Mr. Octavio Lopez, he was very friendly and was vey good look being really pushy and annoying and even sometimes smelly and I was very impressed with Mr. Octavio Lopez, he was very friendly and was vey good looking and smelled great! (Not that I was looking for a great smell but remembered the other salesmen that dont' smell all that great) I can't buy right now because I don't have my incometax return yet but I will look forward to coming back. The salesman knew a lot about vehicles and I will sure go back. Thank you Casa Ford!! And thank you Mr. Lopez More