
Casa Ford Lincoln
El Paso, TX
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My wife and I went to Casa looking for a used truck, when we got there we were greeted by Darrell Rubio, usually I like to look around by myself before talking to a sales man, because my experience has been we got there we were greeted by Darrell Rubio, usually I like to look around by myself before talking to a sales man, because my experience has been that they are usually over bearing and just want to make a sell. Darrell was friendly and professional and he made us feel like he had our best interest at heart. I have been to dealership where they are only concerned about making a sale and that’s it. But Darrell took his time and showed us what they had to offer and gave us all the pros and cons. It continued inside the dealership with Alex Aguirre and Patsy Soto. Alex did everything he could to make sure we got the best deal possible. We had to come back the next day because it was late in the evening when we got their and Alex assured us that we would be in good hands with whomever help us the next day. And he was correct. Patsy was very nice and friendly. We are very happy with our 2006 Blue Ford F-150. It was exactly what we were looking for. Thank you Casa. I will recommend you to any of my friends looking to purchase a vehicle. More
We first contacted the gentlemen before visiting and found them to be very helpful over the phone in helping us find the vehicle that we would like to buy. When we visited the dealership courtesy contin found them to be very helpful over the phone in helping us find the vehicle that we would like to buy. When we visited the dealership courtesy continued with helpful suggestions until we decided on the model we wanted. We ordered the car which happened to be inbound and when it arrived they had it prepared before we arrived to accept it. They both worked on education us as to the differences between the old car and this new one. This was almost like attending school and they did not try to shortcut the process. They called the day after delivery to see if all was ok. Very complete and professional representatives of Casa Ford. I would recommend them and return for future purchases!! More
Team Leader Cesar Macias and Sales Representative Adan Moreno are some of the finer standouts at this dealership. They went above and beyond normal sales protocol. They proved Casa Ford is an example of h Moreno are some of the finer standouts at this dealership. They went above and beyond normal sales protocol. They proved Casa Ford is an example of how car sales professionals and customer service should be. There honest and truly caring sales force applies low pressure sales tactics while aggressively trying to understand your personal car needs. In my particle case, my wife and I walked out of the dealership feeling exceptionally satisfied after the purchase of a late model Explorer. We will be returning customers and will tell our friends where to buy their next car! More
The overall experience in purchasing a new vehicle from Case Ford was a welcomed one, many buyers do not welcome the pushy salesman that hover around in the customer parking lot waiting to pounce on perspe Case Ford was a welcomed one, many buyers do not welcome the pushy salesman that hover around in the customer parking lot waiting to pounce on perspective buyer; at Casa Ford this was not necessarily the case. In fact I was first contacted by Adan Moreno over the phone due to a internet questionnaire I posted to the dealership, Adan answered all my questions and even alternatives for me to explore at Casa, Adan was the most professional person I have dealt with - not only purchasing a vehicle but in business in general. Adan Moreno was motivated and made sure as a customer I purchased what I wanted and took steps to make the whole experience smooth and easy. Being in a military community Casa Ford takes pride in adhering to the needs of military members, it is appreciated that one dealership and its staff can demonstrate respect and professionalism to those in uniform. Ultimately, I am very happy with the 2011 Ford Raptor I purchased; due to Adan going above and beyond his position, I feel that he represents Ford Motor Company and Casa Ford as a premier asset and professional. More
I have bought 3 vehicles from Casa Ford, all 3 from Mike Rivera. Mike took his time with us and gave us excellent service. My neighbor bought a vehicle from Casa Ford and told me the exact same thing about Rivera. Mike took his time with us and gave us excellent service. My neighbor bought a vehicle from Casa Ford and told me the exact same thing about his salesman. I have used various car dealers throughout my 25 year Military career, this one is the best by far. I have recommended this dealer to numerous other Soldiers. More
Yamil Yanar is a great person. He took the time to show me all the F150s that were on sale and ensured I got the one I wanted. He worked hard and got me more for my trade ins and made sure I received all me all the F150s that were on sale and ensured I got the one I wanted. He worked hard and got me more for my trade ins and made sure I received all my rebates. He was very patient and explained all the truck’s features like Sync to me. He went on a extended test drive to made sure that I would like the vehicle and it would meet or exceed my needs. I give him 5 out of 5 stars. More
Mike was amazing. He was able to place my family in a vehicle that perfectly met our needs within one day. Awesome service, great value and wonderful atmosphere!!! Mike even helped get a deal on gettin vehicle that perfectly met our needs within one day. Awesome service, great value and wonderful atmosphere!!! Mike even helped get a deal on getting extra keys made for our new Hyundai. His dedication to customer satisfaction is without equal. More
We needed to get a used car in a specific budget. Jeff and Vidal were spectacular in meeting our needs and hearing our concerns. Ended up with a great vehicle and were treated professionally the entire ti and Vidal were spectacular in meeting our needs and hearing our concerns. Ended up with a great vehicle and were treated professionally the entire time. I will come here for every vehicle! You can relax and know they are being honest with you:-) More
I did not intend to buy a car for my son that day but the service and the deal they gave us was to good to pass up. My dad and I intended to just start looking for a nice used car for my son who is graduati service and the deal they gave us was to good to pass up. My dad and I intended to just start looking for a nice used car for my son who is graduating from high school and will start college in the fall. We had stopped at 3 other dealers and were disappointed in what they had to offer. We decided to try one last dealer and that was at Casa. I am so glad we did. We were greeted promptly by Vidal Casares. He was friendly and took the time to find out exactly what we were looking for. He showed us a couple of vehicles that fit our description and then we took a test drive and decided on the Ford Escape. Everyone at Casa was friendly and made us feel welcomed. Vidal and everyone else involved took the time to explain everything to me. After I surprised my son with his car, Vidal invited him back to explain all of the controls, etc. with my son. I really appreciated that he took the time to do this. It made my son feel like the car was actually his. I highly recommend Vidal and Casa Ford to anyone looking to buy a car. More
On the sales side, Ben Pena has always gone more than the "extra mile" to make sure we received the exact car we were wanting (over multiple car purchases)and at the best possible price. He has always been "extra mile" to make sure we received the exact car we were wanting (over multiple car purchases)and at the best possible price. He has always been friendly and helpful in the selection process, finding exactly what we wanted, and through the purchase. On the service side, Tony Gonzalez in the service department has always been very helpful in assisting us in keeping our Fords running at their peak performance by providing friendly service advice on exactly what needed to be done to the cars. These are the two Casa Ford employees that we always see whenever we need a new car or require service. More