Casa Ford Lincoln
El Paso, TX
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Joe Colon as been my only salemen at casa ford his first sale of a new car was to me i have recomanded several relatives and first to him and they told me he was great. some got car and some didnt he has s sale of a new car was to me i have recomanded several relatives and first to him and they told me he was great. some got car and some didnt he has soled me two car one for my wife , son and me .he sold a car to my daugther and my older boy in the last six years. as long as he is with casa ford i will continue buing there but if he leaves to any other dealership i will always give him first change at selling me a car. he as a customer for life More
My name is Melissa, and I would like to share my experience. This being the first vehicle purchase in a long time, I was nervous. I went to the dealership with some financing in hand, and an idea o experience. This being the first vehicle purchase in a long time, I was nervous. I went to the dealership with some financing in hand, and an idea of what I wanted, and the budget available to me. Through online sales, I began "window shopping" the night before. Upon arrival, Mr. Robert Vitela introduced me to Mr. Raul Bustamante, who began talking to me about what I was looking for. There wasn't any influence or persuasion of what he wanted to sell me, but more about what I wanted. Mr. Bustamante showed me several, about five, possibilities as to what fit my wish list. To be on the safe side, he even brought out the keys to those vehicles, should I wish to test drive any. When I saw my red Explorer in its space, I knew! That test drive was so easy, and smooth. All the questions I had about safety features for my two toddlers, technologies available to my teenage son, and mechanics of the engine for my husband were answered in a manner I could understand. Once returning to the main building, Mr. Bustamante was sincere in asking what my thoughts were, not my husbands. Once I said I had my decision, he mentioned options for financing. Mr. Vitela, at this point came to check in on the process, and also proposed what Casa Ford could offer. Needless to say, through their dedication to making the customer happy, the financing I brought to the table was not used, because Casa found me a better option, that was local. My experience with Mr. Bustamante was more than I could have expected. The excitement of purchasing a vehicle was made pleasant, thanks to Mr. Bustamante. More
Mr. Santana was very helpful in finding me the right car for my price range. He was very friendlily and kept me informed on what was going on. overall a very good sales representative. for my price range. He was very friendlily and kept me informed on what was going on. overall a very good sales representative. More
We were very pleased with the overall experience and the knowledge that Hector demostrated. There should be more sales people like Hector. Heactor deserves to have a award. knowledge that Hector demostrated. There should be more sales people like Hector. Heactor deserves to have a award. More
I really enjoyed my time at Casa Ford, Very friendly, knowledgable associates. Raul Bustamante or Bustie was very good glad I had him. The finance guy Mr. Vegeas was great made me feel like I was not buy knowledgable associates. Raul Bustamante or Bustie was very good glad I had him. The finance guy Mr. Vegeas was great made me feel like I was not buying a car but just there shooting the breeze with a friend. The price of the car was great, they did all they could to get me the best price they possibility could. It was a great experience. More
Oscar was very helpful on making sure we got what we wanted. He was really patient, courteous, respectful and treated us well. I would highly recommend oscar to my friends and family when they want to b wanted. He was really patient, courteous, respectful and treated us well. I would highly recommend oscar to my friends and family when they want to buy a new vehicle :) More
The customer service that we experienced at this dealership was absolutely great. We were the winners of a car raffle that our church sponsored and Ben Pena was the sales representative that took c dealership was absolutely great. We were the winners of a car raffle that our church sponsored and Ben Pena was the sales representative that took care of us. He gave us the royal treatment. He was very knowledgeable of the vehilce that we won; he told the time to explain all the features of the vehicle in detail. We never expected this type attention that he gave us especially since we won a vehicle and this was not an actually new sale for him. We really appreciate the time he spent with us. I will be sure to recommend Casa Ford and Ben Pena to our friends and relatives. We thank Ben for making us feel like special customers. He has a great personality and salesmanship. I think he is a great asset to Casa Ford. More
The service given to me made me feel like i was special to the dealership. Jermain went above and beyond my expectation from a dealership being my first time buying a vehicle. I cant think of any other p to the dealership. Jermain went above and beyond my expectation from a dealership being my first time buying a vehicle. I cant think of any other place that i would like to buy a vehicle from. More
This by far was the best experience in purchasing a vehicle we have ever had. My wife and I were treated very kindly by Mauricio and Jason. I am normally very leery when dealing with car salesmen and a vehicle we have ever had. My wife and I were treated very kindly by Mauricio and Jason. I am normally very leery when dealing with car salesmen and am not very well at ease. The two gentlemen that tended to our needs made us feel very comfortable. We were not pressured into anything and were very well treated. Jason and Mauricio represent Casa Ford very well and hope to continue doing business with either of them. I will surely recommend them to anyone I know that is interested in purchasing a Ford or Lincoln. A special thanks to Mr. Jeff Gabbert for introducing himself to us and asking if we needed anything. The tight knit family of Casa Ford employees is and should be the benchmark for all vehicle dealerships. Again I thank you. Ralph C. Gutierrez More
Mr. Juan Munoz is a great sales agent, very attentive and professional. We are very happy with the service in casa ford and specially with Juan Munoz. professional. We are very happy with the service in casa ford and specially with Juan Munoz. More