Casa Ford Lincoln

Major Purchase When we arrived at the Dealership Alberto was there to greet us right from the get go (even though we parked far away). We told him the type of vehicl When we arrived at the Dealership Alberto was there to greet us right from the get go (even though we parked far away). We told him the type of vehicle we we looking for (Explorer/ F150) and he led us right to them showing us several different models. We chose what we wanted based on the options we were looking for and got down to business. Jermaine and Paco from Finance assisted in crunching the numbers and in the end, we drove off happy and in our new '15 Explorer. Thank you all... ???? More

Excellent experience Pedro Rostro did an awesome job in helping me find the truck i wanted. He was attentive and listened to what i wanted. I would recommend Casa Ford to Pedro Rostro did an awesome job in helping me find the truck i wanted. He was attentive and listened to what i wanted. I would recommend Casa Ford to anyone. Overall it was a great experience and i wouldn't hesitate to return to Casa Ford to buy another vehicle in the future! Love my F-150! More

Tried to steal my money Went to get my first car to casa Ford found. I told the salesperson I was a first time buyer and found a car I liked but still told the salesperson t Went to get my first car to casa Ford found. I told the salesperson I was a first time buyer and found a car I liked but still told the salesperson that it was over budget. When I knew it I had it already. It was way overpriced and didn't explain the situation or process. I felt like I had been taken advantage of and wanted to talk to the managers about it. One yelled at me and tried to intimidate me saying I was basically screwed and had no option. I demanded to talk to another manager and he was condescending and passive aggressive towards me. I had to call my lawyer and got me out of there. Such a nightmare. It's the worst I have ever been treated. More

Good to go until Finance Got Involved Sales Management Team (Pedro and company) did a great job, attentive to our needs, listened to what we wanted, swapped topper and bed liner into new v Sales Management Team (Pedro and company) did a great job, attentive to our needs, listened to what we wanted, swapped topper and bed liner into new vehicle and TV to boot along with a great price. Then Finance (Aguirre) got involved and Casa almost lost the deal. Not only was he demeaning to wife but he pulled his machismo line on her and treated us like we did not know a thing about anything and tried to sell us on some Smart Pay Plan which was complex at best and when we did not bite - the hard sale came on. Needless to say I had to hear about this all the way back to Las Cruces - who needs that right! Deal was great but the Finance group was nearly a deal buster. More

excellent David Lozano took real good care of us, I would recommend Casa Ford to anyone, very friendly people. Love my F150, bad xxx truck for bad xxx country b David Lozano took real good care of us, I would recommend Casa Ford to anyone, very friendly people. Love my F150, bad xxx truck for bad xxx country boys More

new car warranties They got me the car I wanted and I paid cash for it. Mustang GT. Salesman was OK. But when you get to the credit manager know that this is a Con that They got me the car I wanted and I paid cash for it. Mustang GT. Salesman was OK. But when you get to the credit manager know that this is a Con that all dealers use to get some more money out of you for an extended or preferred warranty above the manufacturers warranty. The warranties may actually do some good for someone eventually but more likely to win the lottery. So decide if you want an additional warranty before you see a credit manager. He is not a credit manager, he is a con man with the sole desire to sell you something he would not buy himself. You will know when he is scamming you when he spends lots of time pushing buttons on the computer ( probably just messing around to kill time to make you wait), prints out long forms, (those are the warranty forms he has not sold you yet), sorts a whole bunch of papers in a file which are just a bunch of copies of the same couple pages. Then he messes with the computer again, then prints another form then sorts the papers again. All intended to waste your time and help his con game. The other part of the con is to tell you how many of the parts can fail. If that is true then buy a more reliable car. Suggestion, decide if you really want and additional warranty and tell the "credit manager" so he can explain it if you want it or tell him at the beginning you do not want it and if he trys to sell it to you, you will walk out and go somewhere else. Just be prepared and understand what you are getting into. This is common to any auto dealer. Good luck. More

oil change Worse place to get a oil change.made my appointment 1 week in advanced for my free oil change that i get for having a brand new ford.appointment was a Worse place to get a oil change.made my appointment 1 week in advanced for my free oil change that i get for having a brand new ford.appointment was at 9.00 am dropped off the car they said 2hours.at 12pm called they said my car is next it be done soon.3pm called car still not done saying they doing the oil change now 30 min its done.if u need ur car the same day i recommend going somewhere else and pay fot it. More

Screwed over and lied to a veteran Casa maya ford xxxxed me and my husband over they only look at you as a dollar sign they don't give a xxxx we had to completely switch car dealerships Casa maya ford xxxxed me and my husband over they only look at you as a dollar sign they don't give a xxxx we had to completely switch car dealerships and have to pay out of our own pocket what they SHOULD HAVE covered. Who xxxxs over a veteran. Will be spreading the word to all his friends an military and mine as well. Unreal! More

Broke Down in El Paso My wife and I were visiting in El Paso when our car overheated. We just had the car in for service at our local dealer for this issue so we were not t My wife and I were visiting in El Paso when our car overheated. We just had the car in for service at our local dealer for this issue so we were not to happy. We pulled in on Saturday and were greeted by Sergio. He understood our dilemma and even though the service department was only opened for a few more hours he had his technician pull the car in for diagnosis. He called us a short time later and explained the problem. Another seal that was not previously replaced had failed causing the car to overheat and the overflow tank to crack. Parts were ordered and the car was repaired only to find additional leaks. Sergio and his team understood the distance we had driven from and wanted our car to be fixed right and were very thorough with the repairs. We were able to drive home the following week with no issues and are totally satisfied . Sergio and everyone at Casa Ford were super friendly and when we visit El Paso again I would not hesitate to use them again. More

Truck ran better before Casa Ford I brought in my 2007 F150 to fix a small oil leak and get a license plate put on the front of my truck. I get the truck back after waiting 30min just I brought in my 2007 F150 to fix a small oil leak and get a license plate put on the front of my truck. I get the truck back after waiting 30min just to pay. They tell me that the truck is missfiring and for another 500 dollars they can fix it. The only problem is that it was running fine before I brought it in. Also after paying $70 for parts and labor to mount my license plate they still didnt mount the front license plate. The tech mounted the bracket but left the license plate on my dash. After spending a total of $1200 I still had to go to a hardware store to buy bolts for my license plate. I dont know why this place has such high ratings. My experience was terrible. More