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Casa Ford Lincoln
El Paso, TX
336 Reviews
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Showing 336 reviews
January 13, 2024
I don’t like leaving reviews, especially bad ones, but in this case I think it’s more than fair and people should be aware of what they’re getting into when going to this dealership. I also had to heavily ed this case I think it’s more than fair and people should be aware of what they’re getting into when going to this dealership. I also had to heavily edit it to get it into one review. It’s a whole Saga and the full review will be on yelp and everywhere else I can put it. The very brief version is- we bought a car from Casa Ford a year ago, having researched and wanting a reliable family car we found a 2014 ford escape with way less than 100K miles at casa ford. We brought up transmission issues we found while researching this model year and the salesman Robert, actually told us Ford Proper figured out it was a shift solenoid and the part was ordered and it would be repaired, and that he even felt it “slipping” during our test drive. Th backup camera was also malfunctioning-either a black screen with “contact your dealership” or an upside down picture. We purchased the car with the understanding that both the transmission and the backup camera parts were ordered and repairs would be made to mitigate issues and fix the camera. From the get go we have had nothing but problems, including delivery of the vehicle not being on time twice. Getting a flat tire with in the first weekish of having it, only to find the spare that came with the car was also flat and rotten which left us stranded for hours on the highway, it was like pulling teeth to even get them to replace the spare and we were out the cost of new tires on a car we literally just bought. So much for that 172 point safety inspection. The parts we were expecting for the transmission and camera were back ordered, and we called every few weeks and asked when we took the car for oil changes and always got the same story “back ordered” for a year, which I don’t believe, getting stranded on the side of the highway again with transmission problems that we were promised would be mitigated, only to find out the parts we were expecting were never actually ordered and magically the backup camera parts were in two hours before I called to complain. Imagine that- a year after we’ve been asking and I’m stranded on the side of the road with the exact problem we were promised would be avoided and *poof* parts are here! Except not the parts we need, or the ones we expected because Casa Ford got motor mounts instead. Because “your husband said he wanted new motor mounts” that’s so stupid it doesn’t even make sense, especially since my husband is a mechanic and our biggest concern WAS THE TRANSMISSION! Car salesman are known for being slimey and Casa Ford is no exception. I kept getting those automated messages from Casa asking “Are you or anyone you know interested in getting a new car?” And a few weeks ago I responded to to stupid robot after seeing the message and looking at my black backup camera screen with “I’m interested in getting the backup camera I’ve been waiting a year on fixed!” And of course I got no response. This salesman, Robert, even though he was the one that said Ford had a fix, felt issues during the test drive, and swore up and down it wouldn’t be an issue tried to use my frustrated response to their robot as some sort of admission that the transmission wasn’t an issue!!! So if you didn’t know, they can see and respond to those automated messages but if you have a legitimate problem THEY’LL JUST IGNORE YOU AND TRY TO TWIST YOUR WORDS AND FRUSTRATION! So here we are now, stranded between duty stations, we trailered the car (a whole debacle in itself, due to the not-quite 172 point inspection again and missing eye bolts) took it to a dealer close to us and… $7K TO REPLACE THE WHOLE TRANSMISSION for a car we paid $15k for ALL IN ONE YEAR OF DEALING WITH CASA FORD. I am wholly expecting some sort of rectifying efforts on their part but until that happens I HIGHLY RECOMMEND YOU GO LITERALLY ANYWHERE ELSE! More
by Briebentley7
Employees Worked With
Robert Gillam
December 28, 2023
I recently had a less-than-pleasant experience with Casa. I cancelled my extended warranty before I deployed but I haven’t gotten my check. 4 months later and multiple attempts to contact them regarding my c I cancelled my extended warranty before I deployed but I haven’t gotten my check. 4 months later and multiple attempts to contact them regarding my check, I've been met with complete silence. It's incredibly frustrating when a dealership fails to address customer concerns promptly. I provided an address to send the check to since I can not go in in person, expecting a smooth transaction. However, the lack of communication has left me feeling ignored and dissatisfied. A dealership's responsibility goes beyond the sale, and their failure to address payment concerns is highly unprofessional. I hope others take note of this experience, as clear communication and responsiveness are crucial aspects of any reputable business. As a customer, I expected better service and resolution from Casa. Unfortunately, I'm left with unanswered questions and a sense of frustration. A simple email with a way forward is all I’m asking for. Maybe direct deposit or a way to contact the warranty company. Anything but silence. More
by cmuhire16
Employees Worked With
Stephan, Paco and Erma
September 18, 2023
Very nice to try and get you a car promise this and that and those "promises"out the window they say theyll call you when "they can" never do get fired then it goes into the customer must pick up in person and those "promises"out the window they say theyll call you when "they can" never do get fired then it goes into the customer must pick up in person file i got a nissan had it for just about three months and the battery dies and now because it exceeded the warranty in miles its not covered my mom got a used car from a small car lot and they put a new battery on her vehicle kinda sad when a company that has a slogan for the customer does business this way. Im never getting a car from this place again BE WARNED THEY JUST WANT THE SALE but since they made it hard for me everytime i go im gonna make it hard for them until this is fixed. I feel generous giving them a star wish there was an option for no stars. More
by Angel
Employees Worked With
alex
June 30, 2023
Monday, June 12, I went to CASA Ford to buy a car I found online. I met with a salesman named Anthony. Turned out that the cars I wanted to look at were not at Casa Ford but at Casa Kia and GMC. We picked up online. I met with a salesman named Anthony. Turned out that the cars I wanted to look at were not at Casa Ford but at Casa Kia and GMC. We picked up the car and went back to Casa Ford to do the paperwork. I agreed to pay $5,000 down and finance roughly $10,000. During negotiating I was told that they would put new tires on it and would detail it. The next day the $5k was deducted from my account, Wednesday the loan showed up on my statement. Tuesday, I called Anthony to check on the car and was told it was being cleaned and tires still needed changing and they would change the oil. Wednesday, I called and was told it was not ready and Anthony would check on what else needed to be done. Thursday, I called again and was told there was no update. I got off of work and drove to Casa Kia to figure out what the deal was. I arrived and the front desk had me talk to Alejandro Soto, he told me the car was in line to be serviced and had not even been touched. I pressed him why it was taking so long, he said Casa Kia cars were the priority. I asked him why I had been told it was getting serviced earlier in the week and he went to go check his computer, he returned and told me the car could not be sold. I said I had already paid for it he said that was not possible because it was not for sale. I asked him when did the service technicians discover that it could not be sold, and he said that they just figured it out minutes before I arrived. He then transferred me over to Oscar Martinez who reiterated that Casa Kia could not sell me the car and that it should not have been sold to me. Oscar would not explain what the problem was. When I asked why I had been sold the vehicle, and further been continuously told that it was in the process of being prepared for me, he said that was not his department and that Casa Ford would have to answer those questions. I thought they were the same company as they shared inventory and I was driven over to Kia to look at the car I found on the Casa Ford website. Both Kia employees explained that while the dealerships shared the same name “Casa” that was the extent of their integration. I asked Oscar to let Casa Ford know I was coming so that I would not have to go through the whole process of explaining my situation again. At Casa Ford, I asked for Anthony and a Manager. The desk told me they had seen Anthony and would get him first and then a manager. After several minutes they returned and said Anthony had gone home. I told them that I would still like to speak with a manager and waited a further 5-10 minutes. Miguel came out and asked what the problem was, I asked if he was aware of the issues with the car I purchased, and he was not. I was frustrated that Oscar had not told him like he said he would. After explaining again Miguel said he needed to look at his computer. He returned and said they could not sell me the car, again I explained I had already bought it and the payments had gone through. I asked why I could not take it home and Miguel said that it was not safe to drive and Casa Kia service should have told them about the issues and it was Kia’s fault that it was listed for sale in the first place. I asked what happens next and was told that I can work with finance on getting my money back. I clarified that they figured out they could not sell me the car moments before I show up in person unannounced. He said that was correct. I asked about all the updates I got, he said he didn’t know and Anthony must have lied. He walked me to Finance and said to cancel the sale. Luis got my account info to return my deposit and said he would cancel the loan. I got my deposit back that day, the loan is still in effect over two weeks later. I have called 5 times since then and never can get anyone in finance. USAA advised me to pursue legal action and in light of how I have been treated I am inclined to agree. More
by jmc1131
Employees Worked With
Alejandro Soto, Miguel, Oscar Martinez
January 29, 2023
Worst experience ever had an apt for them to check my truck . Jose Borunda was in charge of my truck he never got back to me w info on truck told him that was the only car we had . He never replied to my truck . Jose Borunda was in charge of my truck he never got back to me w info on truck told him that was the only car we had . He never replied to my messages after I messaged him I couldn’t stay without vehicle didn’t care very unprofessional I had to speak w someone from sales after they closed and they were able to get my truck keys and my truck back to me very disappointed this person don’t even deserve one star now I’m going to take this issue further let’s see how they care about their customers bought this truck like six months ago already having issues w it .. More
by Pedrozamary26
Employees Worked With
I don’t work there
September 06, 2021
ATTENTION FORT BLISS PERSONNEL, the management (Alfred Alvarado & Miguel Ortiz) at Casa Ford lied to my face and robbed me out of at least $10,000. If they did this to me as an experienced car buyer & act Alvarado & Miguel Ortiz) at Casa Ford lied to my face and robbed me out of at least $10,000. If they did this to me as an experienced car buyer & active duty E-9, what do you think they’ll do to you? AVOID at all cost!!!! More
by sergioelpistolero
Employees Worked With
Alfred Alvarado & Miguel Ortiz
July 10, 2021
Worst place ever once you buy good luck dealing with them. Impossible to get help after sale. 2 experiences since we have bought 2 vehicles here. 1st experience was good with my wife's SUV. This time af them. Impossible to get help after sale. 2 experiences since we have bought 2 vehicles here. 1st experience was good with my wife's SUV. This time after the sale it is very hard to get a hold of the leadership team. No one responds and sales associate and his manager just give you the run around on everything. Won't be coming back here since a small issue with the truck can't be resolved. Need to work on customer service not only to get the sale, but to make sure the overall experience is great. More
by TB12
Employees Worked With
Javier, Miguel
January 27, 2021
Worst place ever once you buy good luck dealing with them. You can call till you are blue in the face and just get the run around them. You can call till you are blue in the face and just get the run around More
by philm
Employees Worked With
Robert Vitela, Ventura "Ben" Pena, Mike Rivera, Oscar Contreras, Nasario Meraz
