Casa Ford Lincoln

Be very cautious when buying a vehicle from this place! My husband and I bought a used 2023 Chevrolet Tahoe on 06/09/2025 from Casa and we haven’t been able to drive it without it being in the shop! As of My husband and I bought a used 2023 Chevrolet Tahoe on 06/09/2025 from Casa and we haven’t been able to drive it without it being in the shop! As of today it has been in the shop for major internal issues (Diagnosed by Bravo Chevrolet in Las Cruces) very trustworthy service dealer by the way and currently in a loaner, since. The multi point inspection was garbage, do not trust Casa’s word! The CARFAX was garbage too! First time we experienced a check engine light they just reset the code, no diagnosis and gave the vehicle right back. DO NOT FALL FOR THE 7-DAY CASH BACK PROMISE! When asked for our money back the dealership found every way possible not to give us our money back and after the 7 Days passed we were stuck with basically a “lemon” Thank goodness the vehicle is still under bumper to bumper warranty! Next, we signed for the purchase of this vehicle to have 30,000 miles and when we received the vehicle in our possession from Casa it had 33,000 miles on it. SCAM! Casa “detailed” our vehicle burned the center console and was promised by the used car sales managers Judah and Jaime Mejia that it would be replaced. The time I checked on the status of this, I received a “I’ll get back to you” and never heard back from him since. This place is a joke and it’s very saddening that we have been unable to drive our vehicle for almost two months now. Paying for a vehicle that we can’t even drive, they made their sale and could care less about their customers satisfaction. I hope this review helps other customers, so they don’t fall into the trap we did! More

I went to casa ford to buy a Ford Ranger on march, everything was ok, until they sent me to the finance person, he start talking me about some warranties, I tried to cancel all those warranties since everything was ok, until they sent me to the finance person, he start talking me about some warranties, I tried to cancel all those warranties since the first day but its been an issue, I did everything they told me to do to cancel them, and since march I call and call about the cancellation and the only think that they told me every time is that I have to wait two week, its been 3 months and the last time that I called they told don't call us we will call you, since then is been a silence, More

I recently visited this dealership to check out a 2. 5L Hybrid AWD Ford Maverick—specifically VIN 3FTTW8B37SRA53959. At no point during my initial visit was I informed that this vehicle had already been 5L Hybrid AWD Ford Maverick—specifically VIN 3FTTW8B37SRA53959. At no point during my initial visit was I informed that this vehicle had already been special-ordered by another customer. I expressed interest, stated that I would think about it, and possibly return over the weekend. When I came back, a different sales rep greeted me and once again never clarified the reservation status of the vehicle. Instead, they proceeded to initiate a sale, quoted me numbers, and even had me sign paperwork. Then, after investing two hours of my time, I was informed that the sales manager refused to complete the deal due to the truck being pre-reserved. This entire ordeal was incredibly frustrating and unprofessional. Not a single team member showed any remorse for the time I wasted or the misleading communication. In today’s tech-savvy world, it's unacceptable that staff can't clearly see when a vehicle has a deposit or hold. If a vehicle is reserved, it should not be on the main lot or presented to other buyers. Even a simple “Hold” sticker on the windshield would have prevented this. I left deeply disappointed, empty-handed, and with zero trust in this dealership. If you're looking for transparency, professionalism, or respect for your time—look elsewhere. More

Unreliable and manipulating. My Daughter wanted to return her Bronco Sport on the second day. She and her husband had never bought a car on her own so I’m assuming taking advanta My Daughter wanted to return her Bronco Sport on the second day. She and her husband had never bought a car on her own so I’m assuming taking advantage of them didn’t matter. She was told she couldn’t. Most dealerships will give you 3-7 days to return a vehicle. My daughter has hypertension and is not doing well because of this. If they do not take the vehicle back then our final resort will be to take legal action. I am extremely disappointed with Casa Ford in El Paso More

Very nice to try and get you a car promise this and that and those "promises"out the window they say theyll call you when "they can" never do get fired then it goes into the customer must pick up in person and those "promises"out the window they say theyll call you when "they can" never do get fired then it goes into the customer must pick up in person file i got a nissan had it for just about three months and the battery dies and now because it exceeded the warranty in miles its not covered my mom got a used car from a small car lot and they put a new battery on her vehicle kinda sad when a company that has a slogan for the customer does business this way. Im never getting a car from this place again BE WARNED THEY JUST WANT THE SALE but since they made it hard for me everytime i go im gonna make it hard for them until this is fixed. I feel generous giving them a star wish there was an option for no stars. More

Monday, June 12, I went to CASA Ford to buy a car I found online. I met with a salesman named Anthony. Turned out that the cars I wanted to look at were not at Casa Ford but at Casa Kia and GMC. We picked up online. I met with a salesman named Anthony. Turned out that the cars I wanted to look at were not at Casa Ford but at Casa Kia and GMC. We picked up the car and went back to Casa Ford to do the paperwork. I agreed to pay $5,000 down and finance roughly $10,000. During negotiating I was told that they would put new tires on it and would detail it. The next day the $5k was deducted from my account, Wednesday the loan showed up on my statement. Tuesday, I called Anthony to check on the car and was told it was being cleaned and tires still needed changing and they would change the oil. Wednesday, I called and was told it was not ready and Anthony would check on what else needed to be done. Thursday, I called again and was told there was no update. I got off of work and drove to Casa Kia to figure out what the deal was. I arrived and the front desk had me talk to Alejandro Soto, he told me the car was in line to be serviced and had not even been touched. I pressed him why it was taking so long, he said Casa Kia cars were the priority. I asked him why I had been told it was getting serviced earlier in the week and he went to go check his computer, he returned and told me the car could not be sold. I said I had already paid for it he said that was not possible because it was not for sale. I asked him when did the service technicians discover that it could not be sold, and he said that they just figured it out minutes before I arrived. He then transferred me over to Oscar Martinez who reiterated that Casa Kia could not sell me the car and that it should not have been sold to me. Oscar would not explain what the problem was. When I asked why I had been sold the vehicle, and further been continuously told that it was in the process of being prepared for me, he said that was not his department and that Casa Ford would have to answer those questions. I thought they were the same company as they shared inventory and I was driven over to Kia to look at the car I found on the Casa Ford website. Both Kia employees explained that while the dealerships shared the same name “Casa” that was the extent of their integration. I asked Oscar to let Casa Ford know I was coming so that I would not have to go through the whole process of explaining my situation again. At Casa Ford, I asked for Anthony and a Manager. The desk told me they had seen Anthony and would get him first and then a manager. After several minutes they returned and said Anthony had gone home. I told them that I would still like to speak with a manager and waited a further 5-10 minutes. Miguel came out and asked what the problem was, I asked if he was aware of the issues with the car I purchased, and he was not. I was frustrated that Oscar had not told him like he said he would. After explaining again Miguel said he needed to look at his computer. He returned and said they could not sell me the car, again I explained I had already bought it and the payments had gone through. I asked why I could not take it home and Miguel said that it was not safe to drive and Casa Kia service should have told them about the issues and it was Kia’s fault that it was listed for sale in the first place. I asked what happens next and was told that I can work with finance on getting my money back. I clarified that they figured out they could not sell me the car moments before I show up in person unannounced. He said that was correct. I asked about all the updates I got, he said he didn’t know and Anthony must have lied. He walked me to Finance and said to cancel the sale. Luis got my account info to return my deposit and said he would cancel the loan. I got my deposit back that day, the loan is still in effect over two weeks later. I have called 5 times since then and never can get anyone in finance. USAA advised me to pursue legal action and in light of how I have been treated I am inclined to agree. More

Worst experience ever had an apt for them to check my truck . Jose Borunda was in charge of my truck he never got back to me w info on truck told him that was the only car we had . He never replied to my truck . Jose Borunda was in charge of my truck he never got back to me w info on truck told him that was the only car we had . He never replied to my messages after I messaged him I couldn’t stay without vehicle didn’t care very unprofessional I had to speak w someone from sales after they closed and they were able to get my truck keys and my truck back to me very disappointed this person don’t even deserve one star now I’m going to take this issue further let’s see how they care about their customers bought this truck like six months ago already having issues w it .. More