Casa Autoplex

Worked with Benny and the Jets ( lol Braden and Matin! ) spending the day with these guys was no stress! Thanks for helping a girl out!! Came in because my other car was destroyed in an accident!! Going ho ) spending the day with these guys was no stress! Thanks for helping a girl out!! Came in because my other car was destroyed in an accident!! Going home with a new joy ride!! More

I am happy with the used vehicle that we found. We were lucky enough to find what we wanted. We were lucky enough to find what we wanted. More

Great customer service, follow-up from Sales department was frequent and more than expected in a good way. Freddy stayed in touch by phone or text and made the process go thru very smoothly especially for was frequent and more than expected in a good way. Freddy stayed in touch by phone or text and made the process go thru very smoothly especially for an out-of-state purchase! Borman Autoplex was a pleasure to do business with and they honored everything stated over the phone. First time purchasing a used car which was a little different, but very straightforward dealer with minimal hassle. More

I purchased my 2023 Hyundai Elantra Sel 3 weeks ago and I love my car so much !!! I am a returning customer and Braden and Martin took care of me both times .This was a very smooth process from start to fi I love my car so much !!! I am a returning customer and Braden and Martin took care of me both times .This was a very smooth process from start to finish .You guys answered all questions I had. I really appreciate your time and effort you put into helping me find the perfect car for me and my son !!! Thank you both once again !!! More

Electric vehicles are hard to locate but we found one at Borman Autoplex. From the beginning to the end of our purchase experience Braden was very knowledgeable, competent and patient answering all our ques Borman Autoplex. From the beginning to the end of our purchase experience Braden was very knowledgeable, competent and patient answering all our questions and concerns. He responded quickly to emails and text messages. Since we live quite a distance from Las Cruces, our vehicle was delivered to our home by a Las Cruces towing company arranged by Braden, which also receives 5 stars. All things considered this was a 5 star experience. More

We bought 2 vehicles the same night. Brand new Explorer and Lincoln Suv. I brought the Lincoln in for service for faulty air vents, rear windows and a rear wheel well trim that was not a Brand new Explorer and Lincoln Suv. I brought the Lincoln in for service for faulty air vents, rear windows and a rear wheel well trim that was not attached properly after being contacted thru Lincoln. Borman had my vehicle for 3.5 weeks to fix these things. Upon being called to pick up my vehicle the Service manager stated over the phone that someone "bumped" the tire of a truck into the front driver side bumper. When I arrived I clearly saw he lied. What I saw was: -bumper that was removed - bumper was painted not the same color to match - grill isn't attached inside the bumper - fenders are misaligned and have gaps - hood is not aligned with gaps on one side and tight on the other - texture of the bumper looks to be poorly repaired with fiberglass (bondo filler) -undercarriage cover loose and hanging - built in cameras not operable or working - sensors not working for crash avoidance - center console inside taken apart -food all over the floor inside - steering feels off - brakes don't feel the same - sanded and not even clear coated in places where bumper meets fenders - passenger side of bumper was clear coated without being painted and they painted over chips I hadn't had a chance to touch up so you can't do it now and touch up paint on top of the clear coat as a last minute attempt to cover more scratches and damage but wrong pen used There's more. Totaling it was over 6k in damages they lied about, sent me on my way and tried to cover up. I recently went to the owner and respectfully asked that he make this right and financially handle the fraud and lies by compensating a PORTION of the depreciation. That didn't work well. After all, their story changed from "no one wrecked it" to " we're not responsible for lying and trying to hide the damages. In the end this is how the owner responds... I meet with the owner. I was lied to and told that he wasn't there. After demanding to speak to him I finally was led to his office where he was the whole time. The conversation ended with him telling me he doesn't pay for his company's mistakes nor does he pay for his employees mistakes or lies. He didn't think I'd record the meeting. I did. I'm very happy I did. Couldn't believe the words that came out of his mouth. More

Braden and Bruce were a good team. They communicated during the whole process and explained the car buying experience. They patiently answered all my questions They communicated during the whole process and explained the car buying experience. They patiently answered all my questions More

The service that is offered when looking for a vehicle is amazing for the simple reason they go above and beyond to make sure you get the vehicle you desire. I am especially grateful to Jaylyn Allen for help amazing for the simple reason they go above and beyond to make sure you get the vehicle you desire. I am especially grateful to Jaylyn Allen for helping me get the vehicle and for also helping out my sister and brother in law. I highly recommend them to everyone More

We bought 2 vehicles the same night. Brand new Explorer and Lincoln Suv. I brought the Lincoln in for service for faulty air vents, rear windows and a rear wheel well trim that was not a Brand new Explorer and Lincoln Suv. I brought the Lincoln in for service for faulty air vents, rear windows and a rear wheel well trim that was not attached properly after being contacted thru Lincoln. Borman had my vehicle for 3.5 weeks to fix these things. Upon being called to pick up my vehicle the Service manager stated over the phone that someone "bumped" the tire of a truck into the front driver side bumper. When I arrived I clearly saw he lied. What I saw was: -bumper that was removed - bumper was painted not the same color to match - grill isn't attached inside the bumper - fenders are misaligned and have gaps - hood is not aligned with gaps on one side and tight on the other - texture of the bumper looks to be poorly repaired with fiberglass (bondo filler) -undercarriage cover loose and hanging - built in cameras not operable or working - sensors not working for crash avoidance - center console inside taken apart -food all over the floor inside - steering feels off - brakes don't feel the same - passenger side of bumper was clear coated without being painted and they painted over chips I hadn't had a chance to touch up so you can't do it now and touch up paint on top of the clear coat as a last minute attempt to cover more scratches and damage but wrong pen used - headlights not even when on - and more... This vehicle has 13,000 miles and isn't a year old. It went in like a new vehicle and the service manager stated that "it looks fine to him" and that "I drive trucks so I don't notice cosmetic things." He offered to replace the bumper and I felt mortified that they wouldn't even acknowledge the damage or even talk about it but instead became defensive as if I was wrong for stating that my car had been wrecked and I was never told and that they tried to cover up something horrible. Even worse is that they sent me home with a car that has so many safety features not working that I don't even know if the airbags will deploy. I asked for video of the incident and I was told it happened "out of view of the cameras." I contacted my insurance and they're trying to work with the dealerships insurance but it's been horrible. My new Lincoln has lost all of its value and I still have up continue paying it off because they will not take responsibility. I'm assuming that they will not even pay for any depreciating factors given the fact that they're so non communicative with insurance and even Lincoln motors when they tried to contact. Please be careful and do a full walk around on your vehicles when dropping off and picking up from service. I always do and it's saved me a bit of pain even though I have to go through this ordeal. What would've happened if I left the dealership and didn't notice until I got on the road. They'd have every right to deny anything as their fault. I'm very disappointed in Borman and knowing we bought 2 vehicles the same night and brought 2 more people to them within 2 weeks to buy more based on the buying experience I am really torn up over how customer loyalty works there. It seems like the sale is a song and dance of impressing the buyer not afterwards good luck getting any honesty or help. This is going to be a horrible, lengthy and expensive process for me. EXPENSIVE. More

I had a great experience buying my Elantra hybrid. Braden Tidwell was my salesperson & was very helpful & knowledgeable - highly recommend. Braden Tidwell was my salesperson & was very helpful & knowledgeable - highly recommend. More