Casa Autoplex

Electric vehicles are hard to locate but we found one at Borman Autoplex. From the beginning to the end of our purchase experience Braden was very knowledgeable, competent and patient answering all our ques Borman Autoplex. From the beginning to the end of our purchase experience Braden was very knowledgeable, competent and patient answering all our questions and concerns. He responded quickly to emails and text messages. Since we live quite a distance from Las Cruces, our vehicle was delivered to our home by a Las Cruces towing company arranged by Braden, which also receives 5 stars. All things considered this was a 5 star experience. More

We bought 2 vehicles the same night. Brand new Explorer and Lincoln Suv. I brought the Lincoln in for service for faulty air vents, rear windows and a rear wheel well trim that was not a Brand new Explorer and Lincoln Suv. I brought the Lincoln in for service for faulty air vents, rear windows and a rear wheel well trim that was not attached properly after being contacted thru Lincoln. Borman had my vehicle for 3.5 weeks to fix these things. Upon being called to pick up my vehicle the Service manager stated over the phone that someone "bumped" the tire of a truck into the front driver side bumper. When I arrived I clearly saw he lied. What I saw was: -bumper that was removed - bumper was painted not the same color to match - grill isn't attached inside the bumper - fenders are misaligned and have gaps - hood is not aligned with gaps on one side and tight on the other - texture of the bumper looks to be poorly repaired with fiberglass (bondo filler) -undercarriage cover loose and hanging - built in cameras not operable or working - sensors not working for crash avoidance - center console inside taken apart -food all over the floor inside - steering feels off - brakes don't feel the same - sanded and not even clear coated in places where bumper meets fenders - passenger side of bumper was clear coated without being painted and they painted over chips I hadn't had a chance to touch up so you can't do it now and touch up paint on top of the clear coat as a last minute attempt to cover more scratches and damage but wrong pen used There's more. Totaling it was over 6k in damages they lied about, sent me on my way and tried to cover up. I recently went to the owner and respectfully asked that he make this right and financially handle the fraud and lies by compensating a PORTION of the depreciation. That didn't work well. After all, their story changed from "no one wrecked it" to " we're not responsible for lying and trying to hide the damages. In the end this is how the owner responds... I meet with the owner. I was lied to and told that he wasn't there. After demanding to speak to him I finally was led to his office where he was the whole time. The conversation ended with him telling me he doesn't pay for his company's mistakes nor does he pay for his employees mistakes or lies. He didn't think I'd record the meeting. I did. I'm very happy I did. Couldn't believe the words that came out of his mouth. More

Braden and Bruce were a good team. They communicated during the whole process and explained the car buying experience. They patiently answered all my questions They communicated during the whole process and explained the car buying experience. They patiently answered all my questions More

The service that is offered when looking for a vehicle is amazing for the simple reason they go above and beyond to make sure you get the vehicle you desire. I am especially grateful to Jaylyn Allen for help amazing for the simple reason they go above and beyond to make sure you get the vehicle you desire. I am especially grateful to Jaylyn Allen for helping me get the vehicle and for also helping out my sister and brother in law. I highly recommend them to everyone More

We bought 2 vehicles the same night. Brand new Explorer and Lincoln Suv. I brought the Lincoln in for service for faulty air vents, rear windows and a rear wheel well trim that was not a Brand new Explorer and Lincoln Suv. I brought the Lincoln in for service for faulty air vents, rear windows and a rear wheel well trim that was not attached properly after being contacted thru Lincoln. Borman had my vehicle for 3.5 weeks to fix these things. Upon being called to pick up my vehicle the Service manager stated over the phone that someone "bumped" the tire of a truck into the front driver side bumper. When I arrived I clearly saw he lied. What I saw was: -bumper that was removed - bumper was painted not the same color to match - grill isn't attached inside the bumper - fenders are misaligned and have gaps - hood is not aligned with gaps on one side and tight on the other - texture of the bumper looks to be poorly repaired with fiberglass (bondo filler) -undercarriage cover loose and hanging - built in cameras not operable or working - sensors not working for crash avoidance - center console inside taken apart -food all over the floor inside - steering feels off - brakes don't feel the same - passenger side of bumper was clear coated without being painted and they painted over chips I hadn't had a chance to touch up so you can't do it now and touch up paint on top of the clear coat as a last minute attempt to cover more scratches and damage but wrong pen used - headlights not even when on - and more... This vehicle has 13,000 miles and isn't a year old. It went in like a new vehicle and the service manager stated that "it looks fine to him" and that "I drive trucks so I don't notice cosmetic things." He offered to replace the bumper and I felt mortified that they wouldn't even acknowledge the damage or even talk about it but instead became defensive as if I was wrong for stating that my car had been wrecked and I was never told and that they tried to cover up something horrible. Even worse is that they sent me home with a car that has so many safety features not working that I don't even know if the airbags will deploy. I asked for video of the incident and I was told it happened "out of view of the cameras." I contacted my insurance and they're trying to work with the dealerships insurance but it's been horrible. My new Lincoln has lost all of its value and I still have up continue paying it off because they will not take responsibility. I'm assuming that they will not even pay for any depreciating factors given the fact that they're so non communicative with insurance and even Lincoln motors when they tried to contact. Please be careful and do a full walk around on your vehicles when dropping off and picking up from service. I always do and it's saved me a bit of pain even though I have to go through this ordeal. What would've happened if I left the dealership and didn't notice until I got on the road. They'd have every right to deny anything as their fault. I'm very disappointed in Borman and knowing we bought 2 vehicles the same night and brought 2 more people to them within 2 weeks to buy more based on the buying experience I am really torn up over how customer loyalty works there. It seems like the sale is a song and dance of impressing the buyer not afterwards good luck getting any honesty or help. This is going to be a horrible, lengthy and expensive process for me. EXPENSIVE. More

I had a great experience buying my Elantra hybrid. Braden Tidwell was my salesperson & was very helpful & knowledgeable - highly recommend. Braden Tidwell was my salesperson & was very helpful & knowledgeable - highly recommend. More

After doing some online research for vehicles, we decided to drive from Alamogordo to Las Cruces to Borman to see if we could make a deal on a new truck. From our phone calls to our face to face interaction to drive from Alamogordo to Las Cruces to Borman to see if we could make a deal on a new truck. From our phone calls to our face to face interactions - we were treated like royalty. They had the truck we were interested in pulled up front and ready to go for a test drive when we arrived. We quickly were offered a fair price for our trade, which made the buying experience even better. Frank, Ritchie, Robert - as we passed thru the process it just got better. They stayed after hours to finish up our deal so we wouldn't have to make another trip over. We definitely recommend Borman and will be back when we're ready for another deal! Thank you! More

Shout out to Pierce Montoya at Borman Ford Autoplex.. He was on top of everything. was on top of everything. More

07/17/21I purchased a 2021 Honda HR-V Great experience 07/17/21 I purchased a 2021 Honda HR-V Great experience Highly recommended Branden Tidwell was my salesman 07/17/21 I purchased a 2021 Honda HR-V Great experience Highly recommended Branden Tidwell was my salesman More

Adrian sent me the window sticker on a Ford F350 Diesel. I scheduled an appointment even though the truck was in transit. Once I arrived Adrian handed me over to a salesman. I was then informed that (becaus I scheduled an appointment even though the truck was in transit. Once I arrived Adrian handed me over to a salesman. I was then informed that (because of the pandemic) the price of computer chips had increased and that the price of the truck had increased by 4995.00 They cut the 4995.00 price increase down to 2995.00 and wanted me to pay the new price of almost 3000. over the original price on the window sticker texted to me by Adrian. Adrian is not trust worthy at all. With the 500.00 military discount it would have only been 2495.00 over the original 62150.00 window sticker I was sent (or so I was told). So by now I am beyond the 2495.00.. It is the principal that I was lied to and that by now I am wasting my time I told Adrian that I wanted to speak with him but he acted like he was on a phone call the entire time I was there. I have read other reviews that confirm the same deceptive practices. The sales guy was running back and forth and wanted us to initial on a paper so he could show Adrian that we were committed to a deal. How about this business committing to honesty. This place has no integrity and no respect for customers. They would not adjust my trade-in allowance or work in any way to remove that extra 2495.00. I was also not given a trade-in amount until they ran the vin and saw what the pay off amount was. I would suggest everyone to find another dealership. When it comes to ADRIAN DIAZ (SALES MANAGER) Believe none of what you hear and half of what you see when dealing with this business and especially Adrian. What a shame that I wasted my time and gas going to this circus. Oh yeah.. here are my initials...W.T.F.. More