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Carvision.com - Maple Shade

Maple Shade, NJ

4.9
1,466 Reviews
Car Vision is proud to be independently owned & operated by the Husband & Wife team, Cafiero. Car Vision started small with about 20 cars on the lot, and since day one, we have been working with a passion to innovate and offer the best quality vehicles at the best possible price by moving any inventory older than 30 days. Today, our inventory grew, but our customer service standards remain that of a smaller, husband and wife dealership. Each car that goes out our doors, goes with a customer whose name we’ll remember because we didn’t sell them a car, we created a friendship with that person. Car Vision is proud to be independently owned & operated by the Husband & Wife team, Cafiero. Car Vision started small with about 20 cars on the lot, and since day one, we have been working with a passion to innovate and offer the best quality vehicles at the best possible price by moving any inventory older than 30 days. Today, our inventory grew, but our customer service standards remain that of a smaller, husband and wife dealership. Each car that goes out our doors, goes with a customer whose name we’ll remember because we didn’t sell them a car, we created a friendship with that person. So what are you waiting for? Come and stop by now!
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2791 NJ-73

Maple Shade, NJ

08052

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Showing 1,466 reviews

February 23, 2021

Very nice location and great customer service! Nick was friendly, really knowledgeable and super helpful! I would definitely recommend him for anyone going to CarVision! More

by Tina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Chero
February 23, 2021

Set up appointment for 230 pm on Saturday feb20 2021 to test drive 2019 cadilliac ct 6. SALESMAN WAS BRADLY SHUKSTA. TOOK THE. CAR FOR A TEST DRIVE LIKED IT, BUT THERE WAS A PROBLEM WITH THE AIR PRESSURE O More

by victoradam9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bradley Shuksta
Feb 23, 2021 -

Carvision.com - Maple Shade responded

Good Afternoon, Mr. Stephen Adamczyk, this is a follow up email, as we directly chatted on Sunday when I called, then again Monday. I have also emailed directly regarding the issues, however I want to also respond publicly on this Review. We apologize for your inconvenience again, and we have continued to work towards resolutions that satisfy you. However, I need to share that your review of our dealership is 110% incorrect. First, we didn't hide any fees. Our fees are presented upfront and must be signed by every customer before we move forward with any of our deals. Second, our salesman and managers tried to work with you on your issue with the tire pressure. We tried the initial normal fix of adding air. This made the sensor turn off. At that point, we offered to have you come back on Monday to check again. Unfortunately, it was 9pm on Saturday evening and our service department was closed. Third, we tried to put the money back on your credit card, but you cancelled the credit card and disputed the balance saying you feared we would charge you again. We would not ever charge a customer without their knowledge and agreement. However because you voided the transaction, your bank does not allow us to directly refund the money. Now you have to wait for your bank's timelines regarding disputes / voided charges. We treated you with the utmost respect and did everything we could to make sure you left as a happy customer on the day, and even after that trying to work with you towards a resolution. Myself and another manager have reached out to see what we could do to help over the past 2 days. I offered to continue following up with you through the process even to check in Thursday regarding your process with your bank out of courtesy. We have sold over 50,000 cars in our 25 years in business. Your accusations are misguided. However, if you would like to discuss directly with us further, please call. Customer Service Manager, Sepo (856-271-1206)

February 23, 2021

Alberto was very understanding and really kind. Really made us feel welcome and wanted. Would definitely recommend him to anyone. Very happy and satisfied with him. More

by isaaclolo17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Ahiagbedey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2021

Came a long way to come see a car and they made it worth the trip. Very happy and stastified with the level of professionalism. More

by artur-72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Ahiagbedey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2021

Alberto is truly a good man have the upmost respect for her often let me what was going on kept me well inform I john do have the upmost respect and admiration for alberto he truly is a good man More

by fischerjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Ahiagbedey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2021

I had a very easy time with Bradley. He was very helpful in getting me into my new car. I would recommend hun to anyone! More

by pbru729
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Shuksta
February 22, 2021

Alysse did a tremendous job getting us approved. We came in to check out the dealership when it first opened out of curiosity and now we are here buying a car with her. More

by breenana526
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alysse Wade
February 22, 2021

Very good service well maintained atmosphere good inventory on show floor and lot. The employees have a great attitude and show upmost respect for their customers. Had an excellent experience will bu More

by Cherese23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alysse Wade
February 22, 2021

Very well experience. They helped my family find our dream car and was very supportive thought the whole buying car process. The have amazing selection of vehicles on the lot. More

by Kbae ave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alysse Wade
February 21, 2021

Location of Item, professional greeting..at the door. Assistance with Jeep inquiry and process in purchassing. Maintained focus on our desire for Jeep product, worked on payment and options AND patient More

by LanaHplus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Evans, Alysse Wade, Erickson Betancourt
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