Carver Toyota of Columbus - Service Center

fast and efficient I did have to wait almost 5 minutes when I arrived for someone to acknowledge my presence but once they did, all was great. Only one of 3 persons the I did have to wait almost 5 minutes when I arrived for someone to acknowledge my presence but once they did, all was great. Only one of 3 persons there were with a customer when I arrived but the other 2 were looking at something work related on their computers. Everyone was pleasant. More

Best Customer Service! Carver Toyota has the best staff at a car dealership where I have ever purchased a vehicle. From the first day of purchasing my new vehicle to ever t Carver Toyota has the best staff at a car dealership where I have ever purchased a vehicle. From the first day of purchasing my new vehicle to ever trip for routine service maintenance everyone is so friendly, knowledgeable and efficient. More

As usual, Carver Toyota was great! Got me in to service in one hour of calling. Ruthi is terrific. Love her. Always friendly and very competent. in one hour of calling. Ruthi is terrific. Love her. Always friendly and very competent. More

Great service! The service department is very professional in completing the prescribed service quickly and notifying me of the progress if any unexpected thing is d The service department is very professional in completing the prescribed service quickly and notifying me of the progress if any unexpected thing is discovered during the normal service routine. More

Friendly knowledgeable staff does a great job. Toyota continues to keep me as a customer. And the best part is, I work for a Mopar dealer. continues to keep me as a customer. And the best part is, I work for a Mopar dealer. More

Toyota Rav 4 This is our third time having a vehicle serviced at Carver Toyota. All three visits have been fairly disappointing. Our first experience was for an This is our third time having a vehicle serviced at Carver Toyota. All three visits have been fairly disappointing. Our first experience was for an insurance claim for our Toyota Rav 4. This took several weeks to get this complete with poor communication with not only us but the insurance adjuster. The second car was our son's 2003 mustang. This car was in for an oil leak. We discussed the fix and agreed on a price and since I had figured it was a fair price we added tires and an alignment. It took about a month to get the repairs completed and then it was leaking transmission fluid. That was fixed and mostly covered by the service department. Since bringing it home there is fluid leaking from near the driver's side rear wheel. It smells like grease. They said they had a hard time getting the alignment done and figured it was excess grease used. It has not stopped leaking and due to the last appointment I am fearful of bringing it back in. The communication was not what I had expected I had to call in for updates and rarely received a call back. The latest was for our Rav 4 which was experiencing a shimmy while shifting into higher gears and overdrive. The torque converter was replaced. We needed the vehicle back in a certain time frame and we were promised it by Thursday evening, Friday morning at the latest. We needed the car Saturday after noon. Our car was not ready until Tuesday. We did get a loaner vehicle, but that was not the point. Again we were given a time frame which could not be delivered on. We are happy with the sales department with the exception of the gentleman (I use that loosely) who did our finance on our 2006 mustang purchased last July. He lied to us about the cost of the service agreement. With the help of Cathy everything was fixed. Cathy Lammer and Josh Branum have been a pleasure to work with. More

20,000 mile service I experienced friendly, professional, timely service including scheduling the appointment. The facility was clean, waiting area well appointed for co I experienced friendly, professional, timely service including scheduling the appointment. The facility was clean, waiting area well appointed for comfort and relaxing. Appreciate the coffee especially. It was a pleasant experience. Service representative was Tom. More

Very courteous and professional but friendly. Explained things do we could understand what was done with the recall and service. Very pleased with this dealership. things do we could understand what was done with the recall and service. Very pleased with this dealership. More

Very friendly and professional!! Always feel like service department wants to keep me happy. That's one reason why I continue to purchase vehicles from Carver Toyota here in Columbus. Always feel like service department wants to keep me happy. That's one reason why I continue to purchase vehicles from Carver Toyota here in Columbus.. More

Always nice and good to work with. Always goes through what has been done to my car. with me. Elplains any questions I might have what has been done to my car. with me. Elplains any questions I might have More