Carver Toyota of Columbus - Service Center

My appointment took a bit longer than normal, but they were so kind with answers and questions about my Highlander. were so kind with answers and questions about my Highlander. More

a scheduled maintenance appointment at 11:00 - when i arrived was c told it was for a tire rotation - i was like really - i drive 41 miles for a tire rotation - i was expecting an oil change - not for an arrived was c told it was for a tire rotation - i was like really - i drive 41 miles for a tire rotation - i was expecting an oil change - not for an additional 5000 miles - 2 hours and 20 minutes - really - that won’t happen again - grrrrrt. More

Great location and service work is great. Issue with communication, asked when can drop car off and get shuttle ride. Was told by team 7AM, but doors weren’t opened until 7:30AM. When picking Issue with communication, asked when can drop car off and get shuttle ride. Was told by team 7AM, but doors weren’t opened until 7:30AM. When picking vehicle up, invoice was incorrect, caught by Carver team, but charge was for $50 more than should have been and took extra time during pickup. More

Good service. A little slow, but they were extremely busy. Nice customer service representative people. A little slow, but they were extremely busy. Nice customer service representative people. More

Good service in a timely manner. People are friendly and knowledgeable. Good service with little waiting time People are friendly and knowledgeable. Good service with little waiting time More

Lack of attention to detail and did not take responsibility for their mistakes. I talk to Nate and expressed my concern. responsibility for their mistakes. I talk to Nate and expressed my concern. More

I feel like it is the best in town, clean and friendly and they treat you like family, always checking on how you are doing and if you need anything and they treat you like family, always checking on how you are doing and if you need anything More

Carver was very patient with me during the process of getting my car serviced. I’m very thankful that they were able to fix the issue and get me back into my newly purchased vehicle. getting my car serviced. I’m very thankful that they were able to fix the issue and get me back into my newly purchased vehicle. More

The Toyota Auto Care plan was not explained to us at the time of purchase of my car as it was explained to us at our appointment yesterday. At the time of purchase it was explained to be an oil change woul time of purchase of my car as it was explained to us at our appointment yesterday. At the time of purchase it was explained to be an oil change would be covered every time it was due. (No mention via words that it had to be every 10,000 miles even though brochure says 7500 miles) So, the sticker on my car said I was due for an oil change at the mileage I brought it in yesterday (actually 500 over). It was explained to me yesterday that the sticker doesn't actually mean oil change but rather tire rotation. In all my time of driving never did that sticker mean tire rotation. So that's why I brought it in yesterday for an OIL change. I was told I would have to pay for the oil change. Which I didnt agree with at first, but finally agreed to since I had made the trip from Seymour to Columbus. After checking out and getting back in my car, I realized that the oil change STILL never happened. So, after an hour and half wait all my service ended up being was a tire rotation. It is HIGHLY recommended that customers be told how many miles for each oil change. (we didn't know it should be 10,000 miles- our TAC brochure says 7500 miles). It is also HIGHLY recommended to be honest when purchasing products/services as the time of purchasing a car. More

Courtney Green was great to work with! She took good care of us and took the time to explain everything. Excellent communication skills and patience. She took good care of us and took the time to explain everything. Excellent communication skills and patience. More