Carver Toyota of Columbus - Service Center

When I made my appointment in October for December it was for several maintenance services due such as flushing the coolant, changing transmission fluid, wipers, etc. The tech should have noted this but di for several maintenance services due such as flushing the coolant, changing transmission fluid, wipers, etc. The tech should have noted this but did not. When I arrived for the December appointment the tech thought it was for an oil change even though I just had it changed in Oct. She went over the items I needed done and the charges and said it would take around 4 hours. I live 45 minutes away in North Vernon so I had to call my husband to pick me up. The tech called about 3 hrs later to say my car was ready but the mechanic didn't change the transmission fluid because the bolt had been stripped. I have never had work done on my transmission so I didn't believe her. I asked to speak to the service manager. He said the bolt was rusted, not stripped, and the could remove it for an additional $80. I thought that was way too much. My husband can spray it with a rust remover. Now I am taking it to another dealership to do this work. Very disappointed in the cost and communication. More

Good communication around service reminders and was in and out in a reasonable time frame and out in a reasonable time frame More

Thanks to the service dept for correcting an error with last oil change with new oil making sure the oil plug was properly tightened. last oil change with new oil making sure the oil plug was properly tightened. More

Everyone I talked to was so kind and friendly. Especially, my assigned advisor, Christopher Flick. The friendly service makes me want to return. Especially, my assigned advisor, Christopher Flick. The friendly service makes me want to return. More

Friendly personnel, efficient and prompt service. Pleased that we purchased vehicle there and continue to reap the fruits of that purchase through the highly competent service department. Pleased that we purchased vehicle there and continue to reap the fruits of that purchase through the highly competent service department. More

Very satisfied, very easy to make appointment. I will use your service again. Wish it was closer to Franklin but that’s fine I will use your service again. Wish it was closer to Franklin but that’s fine More

Quick service, however wasn’t prepared for a cash transaction. Had to wait longer for change transaction. Had to wait longer for change More

Botched oil change turned into making a second trip to have it fixed. Failed to tighten the oil drain plug the first time. Had to ask for a free oil change when I saved them from towing my tundra 40 miles have it fixed. Failed to tighten the oil drain plug the first time. Had to ask for a free oil change when I saved them from towing my tundra 40 miles. What about my time and gas it took for the second trip? More

I waited for three hours (after being told it would be about 90mins) and my tire pressure still isn’t right about 90mins) and my tire pressure still isn’t right More

Something changed recently with the service department which has made them much better than before. The service desk personnel are very nice and helpful. Great improvement! which has made them much better than before. The service desk personnel are very nice and helpful. Great improvement! More