Carver Toyota of Columbus

I made my first visit to Carver Toyota and my first purchase from them today, and I could not be more satisfied! While I have been planning to get a new car and doing some research to prepare, I def purchase from them today, and I could not be more satisfied! While I have been planning to get a new car and doing some research to prepare, I definitely did not wake up today planning to buy. However, circumstances deemed that today was in fact the day I had to. I live in Indianapolis but chose to take a chance on driving down to Columbus because, throughout my prep work, Carver consistently had the vehicles I was most interested in and the prices I was most willing to pay. So, I called ahead to make sure the vehicle I saw online was still available and spoke with Shea. He was super friendly and reassuring. When I arrived at the dealership later in the afternoon, he greeted me and remembered not just the phone call but my name too. He had even pulled the car I wanted up front. In a matter of moments, I was in the car taking it for a test drive. It was a very laid back experience and I didn't feel any kind of pressure or apprehension. Even when we transitioned to the business end of the deal, Shea remained very friendly and kept me at ease. Every step of the way, he kept me up to date and was very transparent about the process. As only my second time purchasing a vehicle, this was greatly appreciated. I also want to shout out to Mike in finance. Too often the finance people get left out of reviews. But, to me, the finance folks can often make or break a pleasant sale experience. Mike was also very transparent and easy going. He presented several options for financing and packages but he did not try to force me to pick the most expensive option and was willing to talk through it all with me. Ultimately, I landed on a middlegound. I got more than I anticipated but not so much that it was blowing my budget. Truthfully, I was very surprised by the perks Toyota offers for so little money. All told, the process too about 2 and a half hours. Not bad at all. I never felt bored or out of the loop. It was overall a very engaging experience. I left the lot with a Toyota Highlander Hybrid I absolutely love and they even accepted my trade in that I thought for sure they were going to direct me to take to the junk yard. Thanks so much for a great experience, Shea and Mike! You'll be seeing me and my husband soon to get him a Corolla! More

Friendly staff that did not try to upsell me on other models or other items. models or other items. More

Very nice place to buy a vehicle and Bryce is very nice gentleman to deal with! gentleman to deal with! More

Rob Jenne and Nick Dougherty were very helpful and great to work with , I would totally recommend both of them to others to work with , I would totally recommend both of them to others More

Not bad, have to go back to see if they found the other key fob though key fob though More

Rob and Bryce were phenomenal to work with. Rob kept me updated every step of the way. Very nice job fellas! Rob kept me updated every step of the way. Very nice job fellas! More

15 minutes after I dropped my car off, they called to tell me the part wasn't in to fix the recall. Complete waste of my time. tell me the part wasn't in to fix the recall. Complete waste of my time. More

Great people, very friendly and knowledgeable and customer oriented. Service is very quick and helpful as well customer oriented. Service is very quick and helpful as well More

Friendly, great customer service! Knowledgeable and attentive to all my needs and concerns. Fast service! Knowledgeable and attentive to all my needs and concerns. Fast service! More

Zak’s service was hands down one of the best sales people I have dealt with when purchasing a car. His demeanor, attitude, honesty, and transparency was fantastic! I have dealt with when purchasing a car. His demeanor, attitude, honesty, and transparency was fantastic! More