Carver Toyota of Columbus

Failed to fulfill a service obligation that was agreed upon during the buying process. Communication was next to impossible after the sale. Simply put, I would NEVER buy a vehicle from this dealership aga upon during the buying process. Communication was next to impossible after the sale. Simply put, I would NEVER buy a vehicle from this dealership again and that there word is not trustworthy in the slightest. More

Smooth and easy process. Rob Jenne was very professional and was always quick to follow up. Rob Jenne was very professional and was always quick to follow up. More

Very friendly and attentitive staff. Josh is the very best! Thank you for your patience and showing me the car I've been searching for for years! Josh is the very best! Thank you for your patience and showing me the car I've been searching for for years! More

My RAV4 has a bad shuttering problem which is probably due to shedding material from a defective torque converter. I was told by the service manager that if this was the case, it would be replaced at no due to shedding material from a defective torque converter. I was told by the service manager that if this was the case, it would be replaced at no cost by a Toyota Warranty Enhancement Program ZH1. Two days later I was told that it would not be covered because the transmission had never been serviced. Per the maintenance manual there is no service requirement for the transmission! When I picked up the vehicle, I was told that the mounting bushings for the rear differential were bad and that it would cost me $826.31. I paid the diagnostic fee (which I had agreed to) and a charge for environmental waste and shop supplies of $18.30. I have no clue why these charges are needed as all they were to do was a road test and possibly hooking it up to a diagnostic computer. Sorry Carver, I will not be coming back! This was your second chance to win me as a customer. The first time was when I took my Camry in because the windshield wipers were running continuously (I could not turn them off). I told them that I thought it was probably a wiring problem. They misdiagnosed a windshield wiper problem as a faulty wiper control switch problem, after it was replaced, it still had the problem. Then they said it was a faulty wiper motor. It was replaced but the problem was still there. For each of these parts, I was told that it would take at least two weeks to get new parts. In both instances I located and purchased new parts and installed them myself the same day. If I had left the car with Carver, it would have taken them a month to get to the point where they knew it was not the switch or the motor which left only the wiring as the problem. So, they tried to find the wiring problem after determining that they could not locate a replacement wiring harness. I was waiting for them to finish when they came out and asked me to come back to the work area where they showed me that the wiring harness had caught fire and burned off its insulation. I observed that they had been doing something inside the car as the fuse box under the dash had its cover off and that there were fuses laying on the floorboard along with pieces of wire. I suspected that they had found that a fuse was blown and that they had put in a higher rated fuse which had started the fire and thereby pinpointed the problem. More

Unfortunately, there isn’t much positive to say and this was my first experience. I am not sure if it is always this slow and unorganized but it was for me. 1.5 hours for routine new vehicle maintenance. was my first experience. I am not sure if it is always this slow and unorganized but it was for me. 1.5 hours for routine new vehicle maintenance. More

After all four brakes were replaced with new rotors and pads, it was not alignment or test driven. Had to bring back to dealer I was first there at 7:30 AM yet it took fours hours to do the alignment and pads, it was not alignment or test driven. Had to bring back to dealer I was first there at 7:30 AM yet it took fours hours to do the alignment and getting running straight. Happy with final outcome but not happy I had to rerun it and wait four hours. More

When buying the Tecoma I told sales guy Josh I needed a full set of keys. I’m still waiting on tailgate key. full set of keys. I’m still waiting on tailgate key. More

Thanks Larry and Richard for everything. I love the car. My kids love the color. I love the car. My kids love the color. More

Easiest deal i have ever made on a new vehicle. No pressure and great to work with. Will definitely buy again from Nick. No pressure and great to work with. Will definitely buy again from Nick. More

Bought a 2020 Tundra with 24,000 miles. Factory warranty to 36,000 miles and they told me their Compass extended warranty to 100,000 miles was better than Toyota Certified. About 5,000 mi Factory warranty to 36,000 miles and they told me their Compass extended warranty to 100,000 miles was better than Toyota Certified. About 5,000 miles later, check engine light came on. Went to local Toyota dealer who showed me that catalytic converters and resonators had been stolen and replaced with after-market catalytic converters and no resonators. The transmission cooler had been damaged and patched with a glob (JB weld) that caused the transmission fluid to leak out. Exhaust Oxygen sensors were randomly drilled in to new exhaust system, but cause failures and the check engine light comes on, which also disables certain vehicle functions such as cruise control. The total cost to repair all of this is $8,000. I contacted Carver Toyota and the service manager said they didn't disclose the damage because "they don't have to". He told me I had a warranty claim. Unfortunately, Toyota won't honor the claim because the catalytic converters are after-market equipment and the resonators are not even there. The Compass extended warranty that they sold me won't cover it either. The manager at Carver Toyota will not call me back. More