Carver Toyota of Columbus

I thought the process was going to be stressful, as it has been in the past, but thankfully it wasn’t. We found the perfect car for us, felt incredibly comfortable with Shea, our sales guy, and would defi has been in the past, but thankfully it wasn’t. We found the perfect car for us, felt incredibly comfortable with Shea, our sales guy, and would definitely come back in the future. Overall, it was a quick and easy, no pressure experience. More

I am really disappointed and lost my trust with the shop. I just had my Rav in on 8/17 for maintenance work and when we picked it up I asked about some repairs needed on my sun roof. I asked how much it woul I just had my Rav in on 8/17 for maintenance work and when we picked it up I asked about some repairs needed on my sun roof. I asked how much it would cost and I was told “it won’t cost you more then $60”. We asked them to order the part and set up a date to have it installed on 9/2. Also, when I picked up my Rav everything on my inspection sheet was marked as good. On 9/2 when they had my car back in for the sunroof I got a call that my filters needed changed (keep in mind 14 days earlier they good). My husband said no and we only want the sunroof fixed. Then about 20 minutes later we get another call and was told my battery is absolutely dead but we can change that out for $129. I wasn’t having any issues with my battery, it was supposedly just tested on 8/17 and marked good also! Now they are telling me it’s dead and needs replaced?! I honestly asked if they had the right car or if they had me mixed up with someone else! My husband said to leave it alone and we would look at it when we picked it up. So then I get a text saying my car was ready to pick up and my total was $250!!! I called and talked to the lady in the service department and asked again is this for the Rav 4 because Jeff told me it was only $60 for the repair. She said I don’t know what kinda deal you had with Jeff but he is no longer here. She said the best she could do to help was to get it down to $112. We go in to pick it up a few days later and Jeff was back! So we go in with our salesman Scott and talk to Jeff. He said he didn’t know where I got the $250 from but the total is only $112. I have the text with the total amount due, why would I lie about that?! Then he said yes I told you $60 and that’s what the cost of the labor. That doesn’t make any sense either because Brittany had already discounted it! I’m still upset because you can’t tell me when someone asks for an estimate you only quote labor cost and not the parts! I’m not an idiot and don’t appreciate being treated like one. We just spent $500 on my husbands truck and $140 on my maintenance so we needed to know the FULL cost of this repair for budget purposes. Oh, and my car battery is also absolutely fine! We took it to two different shops to be checked out and it does not need replaced. We will not recommend your shop anymore. More

Really a good experience. The dealer salesman Scott was good whit us and give us a good deal. I will recommend this dealer to everyone. good whit us and give us a good deal. I will recommend this dealer to everyone. More

I requested to check rattling sound on doors but nothing has been done and tire air pressure sensor is swapped. My car is new one. I’m not happy with the service. has been done and tire air pressure sensor is swapped. My car is new one. I’m not happy with the service. More

Best experience ever when buying a truck! Trey was very friendly and helpful and was able to make a deal with us so we could bring home the truck we wanted. Paperwork was painless and we were out the door friendly and helpful and was able to make a deal with us so we could bring home the truck we wanted. Paperwork was painless and we were out the door with keys in hand faster than any vehicle I've ever purchased anywhere else. More

Shea was our dealer and really seemed more like a friend than a car salesman. He made everything so easy and couldn’t have been more pleasant to work with. I would rank him at the top of our list of salespe than a car salesman. He made everything so easy and couldn’t have been more pleasant to work with. I would rank him at the top of our list of salespeople we have ever worked with and at our age that has been many. More

Shea was a super helpful and a none pushy salesman. He was very easy to talk to and He did a great job helping us find the truck we wanted. was very easy to talk to and He did a great job helping us find the truck we wanted. More

We just purchased a 2021 Sienna from Carver Toyota. We have been working with Shea Fox for the past 3 months and he has been an absolute pleasure to work with. He kept us informed in a timely fashion abou have been working with Shea Fox for the past 3 months and he has been an absolute pleasure to work with. He kept us informed in a timely fashion about vehicle availability for viewing and test drives, was very knowledgeable about the vehicles and that definitely helped us hone in on our final choice. He was mindful of our time and helped push through all the paperwork quickly so that we had the vehicle in our possession before our planned roadtrip. He also took us through some of the key features of the vehicle and has been very prompt in responding to texts for answering questions. More

It took 20 minutes waiting in line to get into the service bay. Short staffed. Crowded waiting room-few masks. Incorrect service bill- no tire rotation- done on previous service- did take off bill. service bay. Short staffed. Crowded waiting room-few masks. Incorrect service bill- no tire rotation- done on previous service- did take off bill. More

Lacking in customer service. Lacking in knowledge about problem with my vehicle. Phones are never answered in a timely manner. Switchboard doesn’t answer. 25 rings later I hung up. problem with my vehicle. Phones are never answered in a timely manner. Switchboard doesn’t answer. 25 rings later I hung up. More