Carver Toyota of Columbus

Communication is nonexistent here. I won’t go back to this location after dealing with the service center. I didn’t have a good experience with the sales department either and purchase I won’t go back to this location after dealing with the service center. I didn’t have a good experience with the sales department either and purchased my vehicle at a different location that wasn’t condescending towards me. I scheduled my second service on my RAV4 here and they didn’t complete half of it and told me I had lost the lock for my lug nuts. Turns out they lost it and gave it back to me when I went back to have the fuel tank replaced (there was a recall). They had me believing it was another dealership that lost it and told me I should take a man with me to talk to them to get what I wanted. Wow. When I went for the scheduled fuel tank replacement I was told it would be 4 hours for the service. I live an hour away and planned to have someone with me so we could go do something instead of sitting there for 4 hours. They were aware of this. I returned to the dealership 3.5 hours after dropping my vehicle off and was told it would be another 2 hours. I was going to sit and wait. After about 30 minutes they came and said “it turns out we don’t have the parts”. They claimed the parts were allocated for my service that was scheduled and someone took the parts to use for an emergency repair 5 days earlier. So, 5 days before my scheduled service they used the parts and didn’t reschedule the service with me AND didn’t realize it until after my car was there for 4 hours? There is so much wrong that I can’t even get it all down. Worst experience I’ve had and I wouldn’t recommend them to anyone. More

All seemed knowledgeable and friendly. Was going to talk with your finance guy and see if Toyota offered a better deal than banks so I can buy my leased car.... Was going to talk with your finance guy and see if Toyota offered a better deal than banks so I can buy my leased car.... More

Arrived at the dealership at 11:30am. I had scheduled an appointment for 12pm. I had the courtesy van take me to a restaurant for lunch, as I was told service would take 1 hour. I was fin I had scheduled an appointment for 12pm. I had the courtesy van take me to a restaurant for lunch, as I was told service would take 1 hour. I was finally picked up and returned to my vehicle at 2:30pm, almost missing am important meeting. More

They are thoroughly, professional , understanding, & friendly. Keep up the great job, thank you so much! friendly. Keep up the great job, thank you so much! More

The last day of the month is a busy day for car sales, but they still made me feel like I was a priority. but they still made me feel like I was a priority. More

From Sales to Service Departments, our interactions with the staff were top notch. Mike graciously and promptly put us in touch with Nick. Nick was an all-star during the selection of our Tacoma. Eric went the staff were top notch. Mike graciously and promptly put us in touch with Nick. Nick was an all-star during the selection of our Tacoma. Eric went above and beyond when we finalized the deal. Upon hearing of a recall to alleviate a minor issue, Quentin assured us it was a relatively simple fix. The Service Department, after we arrived for a 945am appointment, had us back in Bloomington by lunch! 5 out of 5 stars! More

Car is now leaking oil, have to go back - a simple oil change should be that hard change should be that hard More

Seems quick and easy enough. Waiting area is very comfortable. The staff seems knowledgeable and straightforward. Waiting area is very comfortable. The staff seems knowledgeable and straightforward. More

When I reported the need regarding my car, it wasn’t taken seriously or repaired. I was directed to bring my car back once the issue has resurfaced or gets worse taken seriously or repaired. I was directed to bring my car back once the issue has resurfaced or gets worse More

Keeps you informed what needs to be done. Does not try to charge you with other things. Ruthie is professional in her job. Does not try to charge you with other things. Ruthie is professional in her job. More