Carter Subaru in Shoreline

I just bought a 2013 Subaru Outback from Carter Subaru (just north of Seattle) and the positive experience was something to share (and I rarely share my opinions publicly). I spent the last 2 months revie (just north of Seattle) and the positive experience was something to share (and I rarely share my opinions publicly). I spent the last 2 months reviewing, researching, and test driving 10 makes of compact SUV’s and interacting with many sales personnel. There have been nice sales people, lazy sales people, impatient sales people, poorly informed sales people, condescending sales people, and then there was Guy at Carter Subaru who was exemplary in patience, knowledge of the vehicle, trying to get the best deal for the client (and he really delivered here), and trying to figure out what is the best fit for the client. For example, this was my second test drive (the first one, just to get a feel for the car, was about a month ago) and this time Guy took me on a real test to show how the car handles under various conditions; up a long hill, down a long hill, accelerating on a curved freeway onramp, etc., and the 2013 Outback (4 cylinder) handled very well – clearly on par with more expensive makes. More importantly here, with respect to the sales experience, Guy wanted to know what my expectations and concerns were and tailored the test drive to address each of them; I was very impressed - of the 13, only one other sales rep at the other dealerships showed this level of attention to my concerns and expectations. The business side of my experience, I had to pay for the car, was also very nice and very professional. If you are in the market for a compact SUV, in the greater Seattle area, I strongly recommend checking out Carter Subaru. If you run into Guy, tell him Dave sent you. More

Carter Subaru Shoreline is a caring, responsive, and fun dealership to work with. No pressure from the sales folks and they are knowledgable and responsive to all questions. This dealership works hard to dealership to work with. No pressure from the sales folks and they are knowledgable and responsive to all questions. This dealership works hard to make customer experience as seamless and easy as possible in every aspect from purchase to finance to maintenance and repair. The new eyesight system (pre-collision breaking) is a wonderful new feature and Subaru once again offers a quality product at a fair and reasonable price. I highly recommend this dealership and thoroughly enjoy the employees and the Subaru vehicles! More

I love my deal. my time their was meaningful and quick. i was constantly made sure i was comfortable thanks to Jason Bennet. i have given this ratings for those reasons using true car to find a great pric was constantly made sure i was comfortable thanks to Jason Bennet. i have given this ratings for those reasons using true car to find a great price. i bought a 2012 outback. More

Yes, I would absolutely recommend this dealer, and in particular, David Wheeler, since he's the salesperson we dealt with. We will certainly go to Carter for our next Subaru even though we live an hour a particular, David Wheeler, since he's the salesperson we dealt with. We will certainly go to Carter for our next Subaru even though we live an hour and a half away. Aside from dealing with us with honesty and forthrightness, he delivered our Subaru ahead of schedule and for slightly less money than expected. When other dealers were tacking on second stickers raising the prices on 2010 Foresters due to high demand, Carter was not. Another plus in Carter's favor is their extended and convenient service hours -- they're open both Saturday and Sunday till at least 6pm. More

Long story short: In 2003, I bought a brand new legacy Outback wagon. What an expensive mistake. The car is a lemon, the mechanics make the problem worse, and carter subaru refuses to reimburse or fix t Outback wagon. What an expensive mistake. The car is a lemon, the mechanics make the problem worse, and carter subaru refuses to reimburse or fix the problem that their own mechanics make. Stay away from carter subaru. The head gaskets have gone out twice now, the computer system has crashed and the car only has approx 85,000 miles on it. when the mechanics replaced the original head gasket, they did it wrong and it caused extensive damage to the motor- $3600 worth. the mechanics also messed up the brakes by installing them incorrectly. Carter refused to fix the problem and did not reimburse me to have them fixed elsewhere. Carter Subaru sells defective products, and the do not stand behind their repairs. Carter Subaru is dishonest, money grubbing, and the cars are unriliable. STAY AWAY from CARTER SUBARU!!!! they have lost a life long and loyal subaru fan. and their cusromer service is terrible as well. More

Very helpful and friendly. My car had a problem that two other Subaru dealers couldn't find. Carter found it and fixed it one day. They gave me a loan car even though I didn't buy it there. A bummer they do other Subaru dealers couldn't find. Carter found it and fixed it one day. They gave me a loan car even though I didn't buy it there. A bummer they don't give you a car with gas in it, but I guess I understand. I'll go back for sure! More

Jon was really friendly and made buying our new car easy and fast. We looked up their inventory online and he brought us the exact car we wanted. The financing and other paperwork took a matter of minutes and fast. We looked up their inventory online and he brought us the exact car we wanted. The financing and other paperwork took a matter of minutes to complete. They didn't try to sell us stuff we didn't want. I can't think of a way to improve their service. Carter Subaru lives up to its "Hassle Free" slogan. More

This was the best experience we have had buying a new car. We highly recommend Joe Spitz. car. We highly recommend Joe Spitz. More

I went in to see if they had a used car in my price range. They had one, but it had not been inspected yet. I drove it and I liked it, so I put $50 down.<br><br>They got back with me the next day to range. They had one, but it had not been inspected yet. I drove it and I liked it, so I put $50 down.<br><br>They got back with me the next day to tell me all the things they found wrong with it, so they couldn't sell it. They promptly mailed me back my $50.<br><br>I was amazed at their honesty, and they were very nice people. More