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Carter Subaru Ballard
Seattle, WA
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We know that prospective customers are extremely well educated when researching their next vehicle. Carter Subaru Ballard has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
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Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 11 reviews
November 28, 2017
Lost sale My husband Todd and I saw an Outback on the Carter Subaru Ballard website that we were interested in. We drove to Ballard, and the sales person that My husband Todd and I saw an Outback on the Carter Subaru Ballard website that we were interested in. We drove to Ballard, and the sales person that helped us, Lauren, looked at the inventory and told us "yes the car is available." We walked a short distance to the lot to look at and test drive the car. As we got to the lot, "the keys weren't where they normally were kept" So the sales person called the office and she then went to retrieve the keys. We chose to stay at the lot as the office was only a short distance away. Soon it began to rain, thankfully there was a little cover from a tree on the lot. After some time, Lauren called to suggest we walk back to the showroom and wait at her desk for her as she continued to try and locate the keys. She then met us back at her desk to inform us that the keys were not available because the car had not yet been inspected and therefore, not available to test drive or purchase. When asked how long it will be until the car is inspected, she replied "I don't know, could be a day, or a week" After some questioning to some of her other coworkers, it was suggested we call back the next day, she also said she would contact us as soon as the car was inspected and available. We feel that the salesperson should have known that the car was not yet inspected and not yet available for a test drive. We saw a similar car at another Subaru location (same year, similar miles , same options) A quick phone call to the other dealer the next morning, and we agreed on a price. When we spoke with Lauren that morning , now the original car was inspected and available, I made an offer equal to what the other dealer offered, she said she was only able to lower their price a "few hundred dollars" ($200.00). We went to the other dealer to buy the car from them as Ballard was not willing to negotiate any further. Also parking at the Ballard location was very difficult. I have purchased a previous car at Carter Volkswagen and was happy with that experience. However we were a bit disappointed with our experience at Ballard Subaru, More
by Todd and Alice
Employees Worked With
Lauren
