Carter County Dodge Chrysler Jeep

Bad experience We had contacted the dealership about a used Ram pickup. We talked to a salesman named Zac. He told us that truck had sold but he might have another o We had contacted the dealership about a used Ram pickup. We talked to a salesman named Zac. He told us that truck had sold but he might have another one. He called us back and said that he had exactly what we were looking for. Gave us a price of $32,18.5. We told him we were coming to look at the truck. We arrived at the dealership about four forty on Fri. June 20. When we entered the dealership we asked for Zac and was told that he had a customer and would not be able to help us. Another salesman named "Sleepy" said he could help us. He said he would show us the truck. After walking around in the parking lot for 20 minutes looking for the truck, my wife and I told "Sleepy" that we would wait in the office for him to find the truck. He came in (ten minutes later) and said that there was no truck. Naturally we were not very happy about that. We had driven 75 miles to see the truck. There was no explanation about why we were lied to about the truck. When we were getting in our car to leave, "Sleepy" came out and said, "I think we found the truck". By this time we were too upset with them to even look at the truck or deal with them. I hope this situation is not a common practice if you plan on staying in business. We drove 150 mi. round trip in good faith and got a bad experience. More

we were so suprise how they help us get in a 2012 dodge pickup when we were looking for a used one.We thought we wouldnt come close to get in something like that.they worked hard to do it,but they got it d pickup when we were looking for a used one.We thought we wouldnt come close to get in something like that.they worked hard to do it,but they got it done. Our credit is so misted up. All i have to say is thank you an May God Bless You All that help us. Thank you agan. More

I drove from Fort Worth to Ardmore to look at a used vehicle I had seen online and had been communicating with Jeremy the internet sales manager. I was told i had been approved to get the vehicle for m vehicle I had seen online and had been communicating with Jeremy the internet sales manager. I was told i had been approved to get the vehicle for my trade-in @265 per month for 5 years. I was guaranteed of this which is why i drove 2 hours to buy it. When arriving I was shown the used vehicle and then asked if I was interested in looking at new vehicles. I said if the payment would be close to the same monthly i would look. We then looked at several new trucks, which Jeremy assured me would qualify for 6500 of rebates. When we went to actually negotiate price, the sales manager came back with only 3000 in rebates. I told them we were guaranteed 6500 in rebates and he said that we did not qualify for most of them. When we saw the new trucks were going to be out of our price range, we asked to then go back to the original used truck we came to view. At this point we were told they could not do the original as was guaranteed to us. This was the first point which we tried to leave, but could not because the dealership had our keys. They asked if we would stay until they could find a new truck which would fit our budget. We reluctantly agreed. A stripped down model was pulled out and we test drove it. They then came and presented us with numbers we still did not like. It was at this time we tried to leave again, but could not because they would not bring us our keys. When they brought the final offer, we told them we would like to go home and think about it. They asked us to meet with the finance manager to see if the interest rate could get better. We had been on the lot for almost 5 hours at this point. We finally reluctantly agreed to sign for the truck, but as soon as we left we felt terrible about the deal. We could not come back because the dealership was locked up as we were leaving (it was well past 10pm). The next morning, less than 10 hours later, we called and told them we would like to return the truck and receive our trade in back. We spent all day on the phone. I was never allowed to speak with the owner after several attempts to discuss the unethical tactics and pressure his employees had used. Tom Johnson, the general manager, finally agreed to break the contract if we would pay him 1,000 cash. While i protested, i felt it was the only thing i could do. Furthermore, when i finally did receive my trade in back, my truck had been stickered as a 2003. My truck is a 2001, the title clearly says this, as well as all of my trade in papers (which i have copies of). This to me is another example of the dealership's dishonesty. More