Carter Acura of Lynnwood

Bait and switch My fiance and I drove all the way to Lynnwood from Lacey just to look at a Toyota Venza they had on there lot. we discussed with Bill Musungu after d My fiance and I drove all the way to Lynnwood from Lacey just to look at a Toyota Venza they had on there lot. we discussed with Bill Musungu after driving it on how much we liked it. When arriving back at the dealership he handed us over to Justin Irwin. He talked abit and he gave us a Carfax (not verbally disclosing that the said vehicle was in a previous accident) of the car. Approximately 10 days later my Fiance and I went back up to Lynnwood, Wa. And we made an offer on the car but It was too low, So we left. On christmas Eve, December 242018 I called up there to talk to Justin Irwin, I explained that we would go 20,000 out the door. With this proposal he transferred us to whom I assume now was Corey Godin. I negotiated with him and explained that ALL we had was the 20,000. He said and I quote "Can you drive here today with that amount of money? I said not on Christmas eve, however I could be there on Wednesday Dec. 26 2018. On Dec 26 2018 I called Justin Irwin again (He was the only one I had a business card from) and told him I needed to arrange a ride so Ill be there on Saturday December 29th with the money in hand and I reiterated the question "Do we have a deal as discussed?" , "That I didnt want to drive all the way there and it not happen", He , JUSTIN IRWIN reassured me that it was a go as discussed. Well today I went there, December 29 2018 as I said I would. We sat down with Bill Musungu and he proceeded to ask a plethora of questions. Nevertheless I reminded him on the original deal. so, he leaves to talk to his "Boss " After 2 more "Ill be backs" I explained that we had a DEAL! I was told by JUSTIN IRWIN and COREY GODIN of this. Well needless to say Chris Yoon came out and told us if we were to come up with around 1200.00 more we could have the car. So unfortunately they pulled the "WE WONT HONOR OUR PREVIOUS AGREEMENT DESPITE US DRIVING through Seattle traffic 3 times", The bottom line is , and I cant stress this enough that Misinformation, Omission of critical facts and Additions of costly add-ons will plague your deal with ALL of the For mentioned Men: JUSTIN IRWIN, CHRIS YOON, BILL MUSUNGU and COREY GODINS , all four mens words are not worthy to trust, unless you have them ALL at the same table and in writing , If there not then they will negate each other. They will ALL give you the shuffle and Bull #### you. Thats my story and Im stickin to it. Happy New Year! Look elsewhere folks! Olympia is a Nice friendly town! More

Not the friendliest or most knowlegable We have been shopping for a new car for my growing family for several months. On 3 different occasions, we liked a car Acura of Lynnwood had so we wen We have been shopping for a new car for my growing family for several months. On 3 different occasions, we liked a car Acura of Lynnwood had so we went in to take a look at it. The sales guys are terrible. Not friendly, not knowledgeable and if you negotiate- they will not even try to work with you. We expected the experience to be a lot smoother with a give and take scenario but that's not the case. We have finally decided, even if they have the most perfect car we will be giving our business somewhere else. Go to Acura of Bellevue or Seattle where they actually care about their customers satisfaction. More

Easy experience Just purchased my MDX from Eugene.  The experience was great.  Eugene was patient with me when he went over all the used MDXs they had in stock.  Once Just purchased my MDX from Eugene.  The experience was great.  Eugene was patient with me when he went over all the used MDXs they had in stock.  Once I decided on the one I wanted they got me out of there quickly. More

A Tale of Two Acura Dealerships A tale of two Acura dealers. I went through a buying service to purchase a 2018 RDX. Acura of Lynnwood and Acura of Seattle each responded, with Seatt A tale of two Acura dealers. I went through a buying service to purchase a 2018 RDX. Acura of Lynnwood and Acura of Seattle each responded, with Seattle offering a larger discount. Because I live much closer to Acura Lynnwood, I asked if they would give me the price quoted by Seattle. The Sales Manager agreed to meet the price, a decision confirmed by the salesman 3 times in person on Saturday and twice more by phone on Sunday. The Lynnwood team took a day and a half to ultimately come back to me and say, in essence: 'listen, we're sorry, but we're not going to give you that pricing.' It was under the guise of their not having the color combination available but, as it went back between the salesman and "finance", it appeared clear that, the only reason a car wasn't available was because they weren't willing to abide by their pricing commitment. The day after my frustration ended with Lynnwood, I visited Acura Seattle and had the opposite experience -- phenomenal group of people to work with. I very much appreciate the professionalism and warmth of Preston (sales) and Ryan (finance) at Acura Seattle. Even if you live north of Seattle, it's worth the drive to Tukwila to deal with people that will treat you well and honor their commitments. More

Worst experience Dont thurst the financial persons they are not trustworthy. Specificakky Kelsey Amara. She is a cheat. Will never recommend this place to anyone. For Dont thurst the financial persons they are not trustworthy. Specificakky Kelsey Amara. She is a cheat. Will never recommend this place to anyone. For car buying More

NEVER AGAIN!!! First, we were told when we making the sales deal we would receive a FREE full detail every year. Apparently it was not written down in my file, so th First, we were told when we making the sales deal we would receive a FREE full detail every year. Apparently it was not written down in my file, so they did not honor that promise. Second, it was important to us to have a clean Car Fax, so we looked it over, and it looked good. Recently found out they showed us the incorrect Car Fax. Did not think we had to match serial #'s. Our car had been in an accident and the airbag deployed! The car was only 3 years old when we purchased it. Now my car is worth about 1/2 of what it should be worth. I will never recommend them for any kind of service or purchase! More

Great Experience BJ was very easy to work with. Did the entire deal online before I ever set foot in the dealership. Was given an amazing deal. Very easy to work with. BJ was very easy to work with. Did the entire deal online before I ever set foot in the dealership. Was given an amazing deal. Very easy to work with. Once at the dealership Justin did a great job of providing knowledge and details of the car. The entire transaction was easy and quick. More

Great Buying Experience: used trade-in Even though we went to this dealership to check out a used trade-in for $5600 they treated us with just as much courtesy and respect as if we were sho Even though we went to this dealership to check out a used trade-in for $5600 they treated us with just as much courtesy and respect as if we were shopping for a brand new Acura. Based on our independent inspection they clearly made sure the car they were selling was in tip top shape, brand new filters, all fluids were new, no surprises. We pointed out that the car would need a new timing belt soon and they offered to bring the price down a little to offset half of the cost. Not only that, our salesperson Lenny came in on his day off so that we could take the car to that inspection and he saw us through the whole process without pressuring us at any point. All in all I feel like they gave us great costumer service and a really fair price on a great little car More

This is my second Acura I bought at the dealership. Mike was so helpful and nice. Gave us allot of information about the car. When I came to pick up license plates I had Lenny help me with a few questio Mike was so helpful and nice. Gave us allot of information about the car. When I came to pick up license plates I had Lenny help me with a few questions I had. He was VERY helpful and a sweet guy. I also ordered a cargo cover and Brandon was very helpful. I would recommend Acura of Lynnwood to my friends. Great cars and friendly people "Mike Dargdor, Lenny Wright & Brandon in parts. More