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Carson Honda
Carson, CA
462 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 462 reviews
February 20, 2016
Quality of Customer Service Has Declined Dramatically I am surprised by the decline in service at this dealership. I am a loyal Honda owner and have owned Hondas for more than 20 years. My service ex I am surprised by the decline in service at this dealership. I am a loyal Honda owner and have owned Hondas for more than 20 years. My service experience was so disappointing last week that I left after waiting for a diagnosis for 3 hours - although I had an appointment. I asked for follow up from both a manager and service advisor. No one ever followed up. I also requested a routine oil change. My paperwork indicates that my oil was changed and the sensor reset. My sensor reading contradicts that the service was ever performed. I was a loyal customer but will now have my car serviced elsewhere. More
by Previously Loyal Honda Customer
Employees Worked With
Tavarres Davis
August 26, 2015
Never again I purchased a Certified 2012 Honda Odyssey from Carson Honda, within 6 months i have to replace the rear brake pad, both 4 tires, and the battery. And I purchased a Certified 2012 Honda Odyssey from Carson Honda, within 6 months i have to replace the rear brake pad, both 4 tires, and the battery. And i was told the rear bumper was repaint but it wasn't a good job (from my friend who has a auto body shop). I don't know how Carson Honda certified this Odyssey, but this was the worst exercises for buying a " Certified" Honda, and i will never buy any Certified Honda again. More
by donald
Employees Worked With
I forgot the name
July 25, 2015
Poor Customer Service I have owned Hondas for more than 20 years and have patronized this dealership for more than 15 years (at its previous location on PCH in Harbor City) I have owned Hondas for more than 20 years and have patronized this dealership for more than 15 years (at its previous location on PCH in Harbor City). This dealership previously exceled in customer service . I have noticed a dramatic degradation in customer service and attention to detail during recent visits. Paperwork has indicated that a service was performed but sensors indicated otherwise. Perhaps the dealership is under new management. I am especially disappointed because there has been no follow up from management. More
by DrToni
Employees Worked With
Tavarres
July 12, 2015
service maintenance of my Honda Civic 2009 warm friendly and accommodating service associate of Mr. Erwin Mauricio on my 2009 civic. The price of maintenance is not that bad. Good clean service warm friendly and accommodating service associate of Mr. Erwin Mauricio on my 2009 civic. The price of maintenance is not that bad. Good clean service without hassled. Will keep coming back with them. More
by rad 123
Employees Worked With
Mr. Erwin Mauricio
February 09, 2015
I have never written a review with such positive experience Buying cars to me is a nightmare but for the first time in my life it was actually a great experience. I hate wheeling and dealing and there was none Buying cars to me is a nightmare but for the first time in my life it was actually a great experience. I hate wheeling and dealing and there was none of that. Dean the Sales Manager, was straight to the point and I really felt he was upfront and I didn't get a bunch of bull. Ramon the Salesman, also another great down to earth guy. My time is very valuable and I was out in about two hours from the time I walked in the door to drove off. More
by siliuta
Employees Worked With
Dean and Ramon
May 09, 2014
Pleasant experience Came in to trade my 2007 and buy something a little newer; 2010 civic. Ricky was very helpful in finding the car that would fit my budget and was not Came in to trade my 2007 and buy something a little newer; 2010 civic. Ricky was very helpful in finding the car that would fit my budget and was not too pushy. Ricky and Lorenzo helped make a good deal that worked for my budget. I came back a few days later to drop off some paperwork and they filled up my gas tank. Overall it was a good experience. More
by Tim14
Employees Worked With
Ricky, Lorenzo
April 18, 2014
Worst ever exerince when visited to this dealer ship I have visited this dealer to buy a Honda certified car. the person who took for the test drive is good. after the test drive i have waited for 45 Min I have visited this dealer to buy a Honda certified car. the person who took for the test drive is good. after the test drive i have waited for 45 Min and no one came to ask for the options for buying. I went to the front desk again asked another person came asked shall we go for test drive, i said we have already did the test drive and like to go for buying. after another half an hour he came with paper with out pen and asked to write the details of me. Finally when we negotiated for the price negotiation he said " my manager said thanks for coming". Pathetic response from the sames person. Regards, Shekar. More
by shekarreddy
Employees Worked With
David
April 11, 2014
Excellent Experiance at Carson Honda I have been at BMW, Mercedez and have purchased a couple of high end cars in the past and none of them gave me the best buying experiance that carson I have been at BMW, Mercedez and have purchased a couple of high end cars in the past and none of them gave me the best buying experiance that carson honda gave me. Everyone including the managers were courteous and professional they were upfront with pricing, disclosed all necessary information and i was in and out in 2 1/2 hours. The salesman Tee was very professional and knowledgable. I would recommend anyone going to look for a car go visit carson honda they are really THE HELPFUL HONDA GUYS!!!!!! YAY!!!!!! More
by Michelle09809
Employees Worked With
Tee Pallen
April 04, 2014
It was a pleasure Let me start by saying, I HATE BUYING CARS. It is very stressful for me and that is why I don't change cars often but I must say that Carson Honda mad Let me start by saying, I HATE BUYING CARS. It is very stressful for me and that is why I don't change cars often but I must say that Carson Honda made my car experience easy and enjoyable. David Deguzman had helped us when we were just shopping around and because he was so down to earth we promised that we would be back by the end of March. I kept my promise and returned to purchase my 2014 Accord Coupe. I will always buy my vehicles from Carson Honda..I usually hate walking back to finance but Dean and Francisco even made that experience easy and enjoyable. I had to leave for work and within thirty mins I received a call stating they were willing to match my offer. My new car was ready for pickup when I got back within two hours. More
by michellerenee664
Employees Worked With
David Deguzman and Dean
March 13, 2014
Excellent experience overall! From sales personnel to finance and service, all great people. I will definitely recommend and will return in the future no doubt finance and service, all great people. I will definitely recommend and will return in the future no doubt More
by Fresh91
Employees Worked With
Luis Contreras, Luis Razo ,Lorenzo Vargas, Lilly
