Carson Honda

Great Experience Bems was extremely helpful to us during our lease purchase. We leased a 2017 Honda Accord LX and the process was very straightforward. Thanks again! Bems was extremely helpful to us during our lease purchase. We leased a 2017 Honda Accord LX and the process was very straightforward. Thanks again! More

Awesome service from everyone involved.From From the time I purchased my Odyssey from Carson Honda in 2013 everyone I've come in contact with has been polite, understanding and helpful. They tr From the time I purchased my Odyssey from Carson Honda in 2013 everyone I've come in contact with has been polite, understanding and helpful. They treat you like family. All your Service Advisors; Manuel Hernandez, Roberto Romero, Tavarras Davis, Jonathan Vera, Michelle Jacobo are excellent, however I take my hat off for Tavarras Davis he is on top of the list. More

THE FIRST ONE I came here to purchase my first new car and was helped by calvin and sam ; they're both amazing guys, will definitely come back in the future. I came here to purchase my first new car and was helped by calvin and sam ; they're both amazing guys, will definitely come back in the future. More

You guys are Awesome!!! Best customer service. Any questions I have, I know I can just call and ask "Jonathan" and he will get me answers and recommendations!!! All the serv Best customer service. Any questions I have, I know I can just call and ask "Jonathan" and he will get me answers and recommendations!!! All the service advisors are awesome!!! Sylvia More

Always awesome service! ❤ I'm always happy everytime i go for my car's maintenance or any problem i encounter. The service is always good. Everybody is very friendly and I didn I'm always happy everytime i go for my car's maintenance or any problem i encounter. The service is always good. Everybody is very friendly and I didn't have to wait that long for someone to approach me and ask the problem. Special thanks to ERWIN and JONATHAN. They're the best!! Highly Recommended... More

Horrible experience with recall repair I arrived for a recall repair to a line of cars in the appointment lane, and I understand that Saturday is most likely a very busy day, so this did no I arrived for a recall repair to a line of cars in the appointment lane, and I understand that Saturday is most likely a very busy day, so this did not really bother me. The appointment took a bad turn, however, when the service technician, Mark, came up to my car. My immediate impression of him was that he was angry at the number of customers at the dealership, as he kept muttering that the high volume of customers was “ridiculous”. He then took my information. I told him I was hoping to have a few other outstanding issues with my car checked and then repaired. He flatly told me “No” because the dealership was “too busy” on Saturdays. He did not bother to offer an alternative time or help me set up a future appointment, only telling me that I would have to “come back” another time, of my own initiative. I then said I was hoping to have my car appraised so I could get a ballpark figure for trade-in, as I’m in the market for a new car and was hoping to purchase another Honda. Mark said “Oh that’s sales” and said I would need to take my car around the corner after the repair to have that request granted. I’ve worked in several customer-facing positions, so Mark’s attitude immediately irritated me; I know better than to express frustration vocally, or with my body language, when a customer is around. A customer is not at fault when your place of business is busy, so Mark’s sour attitude and attempts to push away my requests, which would have translated into more business for your dealership, were very puzzling and annoying. More business yields more profits, and that yields better job security, so I’m not sure why this would make one of your employees angry. Further, Mark’s dismissal of my appraisal request, which likely would’ve lead to me purchasing a car at your dealership, was just astounding. Before Saturday, I never would’ve imagined a dealership would turn away business for a car repair, much less push away a customer looking for a new car. But that is the impression Mark left me with. Oh how I wish that were the end of my issues with Carson Honda. Mark called me around 3 PM on Saturday to let me know my car was ready to be picked up. When I arrived, I was told my car was “outside” somewhere and then left to find out wherever that was. No one walked me to my car or even pointed me in the right direction. I started pressing the lock button on my key so I could locate the car by the horn, but this did not work. I soon found out why. Once in the car, I noticed that the driver-side lock was broken and would not lock, either manually or by the remote. This means that my car was sitting on your lot for several hours unlocked, with my valuables inside, because your technicians did not bother to complete their work on my driver-side lock. I also noticed dirt all over the passenger-side floor, which I can only assume came from a technician working there without putting down a dirt cover. I was flabbergasted, especially since the receipt I was holding boasted of a “multipoint inspection”. Obviously this was not done. Finally, I noticed that the driver side door made an odd noise when closed, almost like it wasn’t closing fully or metal was scraping against metal. I immediately went back inside and relayed my concerns to Mark. His immediate reaction was to tell me I was wrong, that “no one touched” my driver-side lock. Again, I was astounded by his lack of customer service skills. I’ve never been so rudely rebuffed by someone in the service industry in my life. Mark then checked the work order again, and realized that there had been work done on my driver side lock, blamed the problem on a third-party technician who was not present, and instructed me to bring the car back around to be fixed. No time estimate was given me on how long this follow-up repair would take. Between 30 or 45 minutes later, Mark came by and told me that the repair was complete. We walked out to the car, where Mark informed me that the noise the driver-side door was making was not his fault, as there was “rust” along the hinge. I informed him that there was no such noise or resistance when I closed the door prior to bringing it in to Carson Honda. Mark told me I was wrong. At this point I just wanted to be done with the entire ordeal, so I left. The issue with the door continues to be very noticeable, both audibly and through the resistance encountered whenever the driver-side door is closed. I have been to Honda dealerships in St. Louis and Kentucky and have never experienced more dissatisfaction than I have with Carson Honda. Where once I expected professionalism and courtesy from the Honda brand, now I am left with the impression that at every turn, your representatives will pass blame, neglect to take responsibility, and in general let their negative outlook seep into their interactions with customers. All of the hallmarks of poor customer service were there within my interaction with your technician Mark: angry attitude, passing the blame, making disparaging remarks about coworkers and the company, doing a poor job to the point where customer property was damaged, and losing future business. I was looking forward to purchasing a new automobile from Carson Honda, but obviously I will need to take my business elsewhere. Please do some serious examination into the way your dealership is run. More

Good and very accommodating.explain to us very well. The salesperson is very accommodating,friendly and kind.we didn't spend much time negotiating with them....with my own personal experience their servi The salesperson is very accommodating,friendly and kind.we didn't spend much time negotiating with them....with my own personal experience their service is good and we are satisfied... More

Not prepared to sell a Pilo Yesterday morning I visited Carson Honda in hopes of test driving a Honda Pilot Touring. Unfortunately the only Touring on the lot had apparently just Yesterday morning I visited Carson Honda in hopes of test driving a Honda Pilot Touring. Unfortunately the only Touring on the lot had apparently just arrived and was not drivable. Ok, so fine. I was interested in looking at the interior of the EX-L sitting in front of the dealership doors but apparently the sales guy couldn't get the door unlocked. Fine, so let's take a look inside the other Pilot parked on sidewalk. What? can't unlock this Pilor either. See you later Carson Honda!! How are you supposed to sell any cars if you are unprepared and can't let customer's test drive or even simply check out the interior?? More