Carson City Toyota | Page 21

I should have known better when Joseph (Joe) Alferez hung up on me after I told him another dealer got me a better price on a Tundra I was looking at. I decided to get a Tacoma instead and shopped it around up on me after I told him another dealer got me a better price on a Tundra I was looking at. I decided to get a Tacoma instead and shopped it around. I got a quote from Thompson's Toyota down in Placerville for $35,600 and asked Joe if he could meet or beat that price. He said he could. He got the Tacoma I wanted on the dealership floor and asked for a deposit. I gave him $1000 and told him I'd be down later in the week to sign the papers. Low and behold, I show up and he now wants $36,500...a $900 increase from what he'd quoted me before. He chalked it up as a "miscommunication." BS. Looking through the email conversation (always keep a record!!), it's clear that he knew the price he had to beat. In the end, I told him I wasn't going to pay the extra $900 on his bait-and-switch and to refund my $1000 deposit. The general manager came in and said I needed to pay transportation costs of $110 to get the truck to the dealership and they were only going to refund $890 of my deposit. So now I'm without a truck they had promised me AND I have to dispute the charge on my credit card for the $110 they stole from me. Stay away from these guys!! Their cool little radio commercial touts their customer service record is one of the best in the country, but that's false. I'll never be back here again. More

Last week I went to the dealer to buy a car for my son, I Last week I went to the dealer to buy a car for my son, I met nice person he work very hard with me to get me agood price. I would like to c Last week I went to the dealer to buy a car for my son, I met nice person he work very hard with me to get me agood price. I would like to come again because of him More

My experience with the finance manager was horrible. After waiting nearly an hour for my 'appointment' he wouldn't listen when I asked him to skip all of the sales pitches and just give me my car. I di After waiting nearly an hour for my 'appointment' he wouldn't listen when I asked him to skip all of the sales pitches and just give me my car. I didn't even finance the car - I had a cashier's check. I just wanted to leave with the keys but he insisted on telling me about an overpriced extended warranty, maintenance contract, and various options. He said he was required to tell me about each one. What a crock! Of course, you never have to wait an hour to talk to a saleperson. They are all over you as soon as you pull onto the lot. Everyone was super friendly until I'd signed the sales contract. But once they have a signed contract customer service goes right out the window. More

Just in the process of buying a car here and they are wonderful! wonderful! More