Carson City Toyota

I took my vehicle in for service and was left wandering around on the lot in a wind storm. I was told my vehicle was done but the person at the counter didn’t have the keys. They thought they might be in t around on the lot in a wind storm. I was told my vehicle was done but the person at the counter didn’t have the keys. They thought they might be in the vehicle. I walked the lot for 10 minutes only to find the vehicle still inside being worked on. When I did get the to the vehicle I found oil on the front of the vehicle and the inside handle of the drivers door was filthy. I didn’t enjoy my visit all that much. Doug H. More

Terrible buying experience- we were mislead about several key features of the 2021 Tacoma we bought. The sales person misled us about the tow capacity and the remote start feature. Turns out the tow capacity key features of the 2021 Tacoma we bought. The sales person misled us about the tow capacity and the remote start feature. Turns out the tow capacity is significantly lower than we were sold on, and there is NO remote start feature. We found about this literally after we signed the final paperwork. And the financing terms were way higher than the agent sold us on. We had to fight for that, and thankfully Toby made THAT part right. We contacted the dealer several times to get the remote start issue resolved, got shuffled around to multiple sales managers, eventually to Chris Houston. He said he'd look into things, get right back to me. After a few days of no reply, I contacted him, to be told there is nothing they can do. Moreover, Chris insisted we knew about all the features/limitations of the truck before we signed the paperwork, which is not true, and verifiable since the finance manager's (Toby) office where we signed the paperwork is video recorded. We feel like we SHOULD have video recorded every step of the entire transaction. It was mind-blowing. Unfortunately, our next step is contacting toyota corporate and the BBB. Buyer BEWARE at this dealership!! More

In response to a recall notice from Toyota, I made an appointment to have my wife's leased Toyota serviced. I scheduled an appointment for 9:00AM, I arrived early and after talking with the service perso appointment to have my wife's leased Toyota serviced. I scheduled an appointment for 9:00AM, I arrived early and after talking with the service person I decided to wait. It wasn't until 11:15AM when they started working on her car and it took another hour to complete the work! WHAT"S THE POINT OF SCHEDULING AN APPOINTMENT? Despite the virus, their service has gotten worse over the past 3 years. More

I showed up on the wrong day!! They fit me in I am happy!! The work I have done at Carson City Toyota is always done right the first time happy!! The work I have done at Carson City Toyota is always done right the first time More

I had bought from Carson City Toyota previously. We were greeted and we answered a few questions as to what we were looking for. He offered to show us a few cars. We NEVER felt pressured and he answered all greeted and we answered a few questions as to what we were looking for. He offered to show us a few cars. We NEVER felt pressured and he answered all of our questions. The deal went smooth and fair as far as we were concerned. Would definitely recommend James AND Carson City Toyota to anyone. More

Very professional. Beautiful waiting area. I live in Reno but use Carson Toyota . Staff is wonderful. Also have purchased 2 vehicles with in the last 2 yrs from Carson but use Carson Toyota . Staff is wonderful. Also have purchased 2 vehicles with in the last 2 yrs from Carson More

I have had my Toyota Rav since 2007. Our family has purchased multiple vehicles from this dealership. Carson City Toyota has always given great service in a timely manner, especially when you work with purchased multiple vehicles from this dealership. Carson City Toyota has always given great service in a timely manner, especially when you work with the same service representative who takes the time to get to know you personally. More

This dealearship is the worst of the worst. They a very similiar to a low end used car lot with dead end sales people that have no clue what inventory they have to sell. Their price changes daily and belie similiar to a low end used car lot with dead end sales people that have no clue what inventory they have to sell. Their price changes daily and believe me, they do not deserve your business. Do your due diligence and shop around first before you go to this car lot and get dragged down into their abyss. Thank god for competion. My advice, drive by this car lot, do not look, do not stop in and keep heading to a reputable dealership.... More

Bought my Highlander in 2008. Have always had the suv serviced at Carson City Toyota. They have always been very professional, never tried to up sell any parts. When I take it in for the oil change I usu serviced at Carson City Toyota. They have always been very professional, never tried to up sell any parts. When I take it in for the oil change I usually wait, they give me a time frame and it’s always been finished in the time frame. Would highly recommend them for buying a car and service. More

Couldn't find a good used car in Reno for a fair price so drove down to Carson City. There are lower taxes and fees at this dealership. Salesmen are very knowledgeable about the cars and found a used one tha drove down to Carson City. There are lower taxes and fees at this dealership. Salesmen are very knowledgeable about the cars and found a used one that fit our needs. Gave price discount, 1 year oil change service and 1 month warranty for used cars. More